Mark Skinner

Manager, Technology Services at R-G Federal Credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
Kansas City, Missouri, United States, US

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5.0

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Tom Fraccascia

As an IT service provider to Marks team, I especially appreciate his skill in communication, transparency and organization. For this, meetings with Mark and his team were always efficient and organized. It has been a pleasure and a privilege to work with him! Thank you, Mark!

Kathy Swanson

Mark is an outstanding manager and mentor. Mark is very good with people. He is also very skilled at architecting processes with a view to streamlining and optimizing workflows. Mark is a great team player and a valuable asset!

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Credentials

  • Agile Project Leadership
    LinkedIn
    Jan, 2022
    - Oct, 2024
  • ITIL 4.0 IT Service Management
    AXELOS Global Best Practice
    Oct, 2020
    - Oct, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice
    Oct, 2020
    - Oct, 2024
  • ITIL Service Operation
    AXELOS Global Best Practice
    Oct, 2020
    - Oct, 2024
  • Leading at a Distance
    LinkedIn
    Jul, 2019
    - Oct, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice
    Apr, 2011
    - Oct, 2024
  • Agile Certification
    Certificate of Completion for Jan 2022

Experience

  • R-G Federal Credit Union
    • United States
    • Banking
    • 1 - 100 Employee
    • Manager, Technology Services
      • Aug 2023 - Present

      R-G Federal Credit Union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. We are member-owned and controlled through a board of directors elected by the membership. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit. R-G Federal Credit Union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. We are member-owned and controlled through a board of directors elected by the membership. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.

  • Jackson | Main Architecture, P.S.
    • United States
    • Architecture and Planning
    • 1 - 100 Employee
    • JMA
      • Dec 2022 - Jul 2023

      JMA-KC offers architectural services for commercial and industrial facilities throughout the Kansas City region. Our teams provide all services in the Design-Bid-Build Process for complex industrial facilities. Responsible for Project Specifications as well as identifying business process workflow improvements, establishing efficient processes and workflows to ensure our business partners and internal functions are serving in the best interest of our clients and driving positive business outcomes. Show less

  • Sam's Club
    • United States
    • Retail
    • 700 & Above Employee
    • Corporate Merchandising Team- Organizational Change Mgmt: Special Projects
      • Mar 2022 - Nov 2022

      Drive Merchandising Organizational Change Management Team's program initiatives bringing enterprise standards, workflows and operational efficiencies into the SRM domain at Sam's Club. Primary focus for organizing data and workflows related to Sam's Club Supplier Contacts in order to optimize the operational engagements, workflows and communications with all merchandise suppliers. Drive Merchandising Organizational Change Management Team's program initiatives bringing enterprise standards, workflows and operational efficiencies into the SRM domain at Sam's Club. Primary focus for organizing data and workflows related to Sam's Club Supplier Contacts in order to optimize the operational engagements, workflows and communications with all merchandise suppliers.

  • Basys
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Information Technology Services Manager
      • Mar 2021 - Oct 2021

      Directed multiple IT teams encompassing; IT Desktop Services, Application Development, IT project management. Responsible for directing improvement strategies and tactical execution plans aligned with business objectives. Primary focus to enable scalability for company growth, continuous improvement and impact on operational efficiencies, best practices, and ensuring technical initiatives are aligned with business initiatives. Multi-team responsibilities: Microsoft license admin, Telephony, MS Teams, CRM and other enterprise applications, both on premises and hosted. Show less

  • GEHA Health
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • IT Technology Services and Functional IT Project Leadership
      • Dec 1997 - Jan 2021

      Successful progression through role assignments includes Administration, Engineering, Architecture, Implementation Manager, Tech Lead, Functional IT Project Manager, IT Manager engaging in ITSM/ITIL SME for Change, Incident, CMDB, Environment Management.Responsible for leading technical teams and enterprise initiatives focused on IT Operational efficiencies and increasing the performance of our technology services.Program Manager and Architect providing technical leadership and implementation plan for a new Enterprise Workload Automation - Batch Processing system as part of our primary Healthcare IT Application transformation.Additional assignments: Leading new Technology Innovation Committee, Assistant to IT Transformation Committee Dir. Show less

    • Solutions Architecture Advisor
      • 2020 - 2021

      Assigned to Automation/Batch Lead of the company's Healthcare IT. Served as Application Automation Architect for (Facets) batch automation and scheduling systems for business processing of claims, member enrollment, provider domain and enterprise dataflow and data exchange services.Analyze and recommend various IT team initiatives for new systems and technologies encompassing large-scale enterprise activities spanning multiple technology services as well as integrating shared processes across the technology services division.Provide IT Operations, automation teams with action-oriented tactical execution plans for mapping a successful and achievable project implementation aligned to the master strategic plan. This resulted in improved efficiencies of IT Operations and delivery resources in support of new business capabilities and shared services. Show less

    • Manager, Command Center Operations
      • 2011 - 2020

      Responsible for providing technology leadership and services and services for multiple cross-functional teams encompassing a 15+ member staff (engaging in hybrid of Waterfall and Agile methodologies. Includes technology disciplines across Applications, Business Operations, Data Exchange, Workload Automation Solution Delivery.Successful leader in driving technical standards, knowledge base programs and data workflows across the enterprise.Responsible for staff selection, development, performance management and selected as a multi-year corporate mentor for employee growth and development. Show less

    • Team Lead: Enterprise Applications, DBA Team and IT Operations Teams
      • 2001 - 2011

      Responsible for launching the company’s initial technical teams: DBA & Applications teams, Workload Automation / Production Control and IT Operations Teams.Served various roles Admin, Engineer, Team Lead, Architect, IT Manager across architecture, design, configurations, implementation, and deployment of the enterprise applications, Automation and IT Operations systems. Responsible for authoring enterprise-wide IT Operations Technical Standards.

    • Multiple Technical Roles: Application Administrator, Engineer, Architect, Tech Lead, IT Manager.
      • 1997 - 2001

      Progression through multiple core technical roles; Systems Admin, Application Admin, DBA, Engineer, Architect, Technical Lead, Manger, Multi-Team Mgr.Provide broad coverage of technical services for critical business systems encompassing entire SDLC and project lifecycle management.

  • American Hereford Association
    • United States
    • Ranching
    • 1 - 100 Employee
    • Business Analyst > IT Admin > IT Manager
      • 1992 - 1997

      Successful performance of role assignments for managing IT services including systems planning, batch processing, implementing IT and business operations for systems integration, automation, business operations, reporting, across multiple platforms (mainframe, Unix/AIX/Windows. Worked with business leadership and stakeholders as an IT Business Partner to implement technical solutions to meet business requirements and desired outcomes. Successful performance of role assignments for managing IT services including systems planning, batch processing, implementing IT and business operations for systems integration, automation, business operations, reporting, across multiple platforms (mainframe, Unix/AIX/Windows. Worked with business leadership and stakeholders as an IT Business Partner to implement technical solutions to meet business requirements and desired outcomes.

Education

  • DeVry University
    Studied Computer Science

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