Experience

THEOS

• Singapore
• Computer and Network Security
• 1 - 100 Employee

• L1 SOC Analyst

  • Sep 2023 - Present

  -Alarm triage: FP analysis, alarm critical level clarification, additional information gathering or requesting from customer, customer informing in case TP -Incident analysis, reasons and sources clarification, interactions with customer -Providing initial recommendations on incident handling and remediations -Executing initial incident response actions (manual or automated) -Additional information gathering and analysis based on customer\l2\l3 demands -SLA compliance -L2\L3\PM escalations in case of absence of knowledge to handle incident on ones own -Shift management procedures compliance Show less



Rakso CT

• Philippines
• Technology, Information and Internet
• 1 - 100 Employee

• Microsoft Education Technology Associate

  • Aug 2021 - Nov 2021

  • Develop multiple data visualization dashboards for the Ticketing system and School Aide • Provide Microsoft Solutions to students and faculty • Quality Assurance • Develop multiple data visualization dashboards for the Ticketing system and School Aide • Provide Microsoft Solutions to students and faculty • Quality Assurance