Applications & Technology Manager

• Mar 2022 - Present

BJSS is an award-winning delivery-focused IT consultancy with 25 years’ software delivery and IT advisory experience.

Head of Client, Delivery & Sales Operations

• Mar 2020 - Mar 2022

With the global pandemic just beginning, we wanted to take quick action to mature some of our governnace and portfolio management across the business, providing us with better transparency and visibility across our client-base.Responsibilities included:- Collaborating with the Head of UK Delivery, Head of Client Services & Head of Sales- Reporting and presenting to c-level stakeholders weekly- Driving the operating models for the 'head of' stakeholders- Increasing user adoption of appropriate applications to better improve data visibility- Change Management & Change Control of our CRM & PSA- Implementing new processes across 30+ stakeholders to support commercial tracking and risk management across the business globally- Providing training and coaching to stakeholders and team members- Mentoring & Line Management Show less

Business Operations & Change Manager

• Jun 2017 - Mar 2020

As the company was growing rapidly, I was asked to look internally to support our growth by working alongside the Head of UK Delivery to deliver change across the business.Responsibilities included:- Creation and management of BI & MI Analytics dashboards within Power BI- Change control for our key CRM & PSA applications- Deploy and implement a new ATS (Applicant Tracking Software) across the business globally, retiring 3 legacy products.- Driving efficiencies and process improvements across our resource management Show less

Delivery Manager (Consulting)

• Jun 2015 - Jun 2017

Within this role I've worked with one of the top four global commodities trading companies, with a team of over 35 BJSS individuals and approximately 30+ client representatives. The project piece of work was focused on maintaining and enhancing their legacy 30 year old trading platform.As a delivery manager I was brought onto this client/project to focus on driving efficiencies within the project delivery focusing largely on release & change management.Responsibilities included:- Change management- Release management- Environment mangement- Dependency analysis- Cherry picking items into/out of releases- Delivery planning- Metric reporting- OOH / Oncall support for releasesFollowing this 2 year piece of work I was involved in the project management of transitioning some services to another vendor, forming together the knowledge transfer and shadowing activities leading to a successful handover. Show less

PMO Analyst (Consulting)

• Jun 2014 - Jun 2015

Within this role I've worked with one of the top four global commodities trading companies, with a team of over 35 BJSS individuals and approximately 30+ client representatives. The project piece of work was focused on maintaining and enhancing their legacy 30 year old trading platform.Responsibilities included:- Creating a culture of continuous improvement- Risk & Issue Management- Communication Management- Developed methodology and governance standards- Status reporting- Analytics (BI & MI)- Financial planning and tracking- Statement of work management and production- Resource & capacity management & planning- Incident management- JIRA & Confluence Administrator/Owner- Preparing content for and attending C-level steering groups Show less

Enterprise Advisory Board Member

• Mar 2022 - Present

Intern

• Jul 2013 - Aug 2013

Technomic Asia is a Shanghai based market strategy firm providing leading edge business planning solutions to deliver profitable growth. Technomic Asia’s market planning services support the development of short and long-term growth goals through a robust assessment of growth potential and the necessary strategy and tactics to exploit it. The key outcomes of our strategic market planning comprise: A deep quantitative and qualitative understanding of your addressable market potential A clear description of your value proposition to win business within this addressable market A thorough understanding of your relative strengths and limitations versus competition A defined roadmap to get your product or service to the market cost effectively A well-defined sales and marketing plan to cultivate and support market penetration Technomic Asia provides this market planning support with execution in mind so that successful implementation is assured. Show less

Project Support Officer (Industrial Placement - Sandwich Year)

• Sep 2012 - Jun 2013

BJSS is an established IT consultancy of over 380 technologists delivering IT architecture, project management, business analysis, software design, and development and testing services to an international client base. My time at BJSS was spent providing general project support for Project Managers on a number of different projects, work to include: Collating and reviewing the project metrics across all live projects. Creation of a Project Delivery Site on SharePoint to hold information on all the current and previous projects. Key member of the delivery team for the creation of an internal site focusing on the management style used within the company – ‘Enterprise Agile’ Assisting project managers and project teams in the production of project documentation Organising meetings and workshops, taking and distributing minutes General liaising with stakeholders, project managers and project team members and suppliers as required. Other duties as required by the project managers Show less

Business Analyst (Intern)

• May 2012 - Sep 2012

essentialApp is Essential Applications flag ship product. The product is an online tablet, mobile and web application builder. essentialApp allows a user to use drag and drop to build an enterprise tablet or mobile app with no coding. The web based design interface allows the user to design multiple types of menus, lists, views and forms utilising common terms for the data items such as Address, WebURL, email etc. essentialApp is built on top of the mobilecoded Backend as a Service, which delivers data storage, messaging and other essential mobile services. During my time at Essential Applications I worked on requirements gathering for the mobile application, defining form and data types and defining the core set of capabilities. I spent time interviewing potential users in order to get the correct mix of capabilities for the initial launch. Show less