Backoffice Processing Analyst

• May 2023 - Present

Technical Support Specialist

• Mar 2021 - Nov 2022

• Assist UK customers with questions regarding Amazon Digital services, and technical support for Alexa and Amazon Devices via chat. • Follow-up of emerging issues. • Create and develop improvement strategies based on individual and common needs of the business unit. • Project management for the creation of new tools, learning spaces, metrics visibility and engagement. • Assist UK customers with questions regarding Amazon Digital services, and technical support for Alexa and Amazon Devices via chat. • Follow-up of emerging issues. • Create and develop improvement strategies based on individual and common needs of the business unit. • Project management for the creation of new tools, learning spaces, metrics visibility and engagement.

Customer Service Representative

• Sep 2020 - Dec 2020

• Receive and solve the needs of clients according to the services provided by the company in a contractual agreement (campaign). • Manage agendas and itineraries and set appointments for clients and technicians. • Manage Installation, repair, and shipping services. As well as handling shipment tracking and refunds. • Receive and solve the needs of clients according to the services provided by the company in a contractual agreement (campaign). • Manage agendas and itineraries and set appointments for clients and technicians. • Manage Installation, repair, and shipping services. As well as handling shipment tracking and refunds.

Business Owner

• Dec 2018 - Mar 2020

• Personnel management and talent acquisition (recruitment processes, interviews, and selection). • Inventory management, client negotiation, and product quality evaluations. • Management of costs and budgets, focused on the needs of the business and potential customers, taking into consideration standard market supply and demand. • Negotiation with suppliers. • Administration. • Personnel management and talent acquisition (recruitment processes, interviews, and selection). • Inventory management, client negotiation, and product quality evaluations. • Management of costs and budgets, focused on the needs of the business and potential customers, taking into consideration standard market supply and demand. • Negotiation with suppliers. • Administration.

Travel Agent

• Dec 2016 - Jun 2017

• Customer service • Customer acquisition • Quotation of tourist plans • Generation of reservations • Establishment of business agreements • Customer follow-up • Customer service • Customer acquisition • Quotation of tourist plans • Generation of reservations • Establishment of business agreements • Customer follow-up

Personnel Officer

• Oct 2014 - Dec 2016

• Personnel programming • Preparation of performance reports • Project Management • Suppliers Negotiation • Personnel management. • Inventory management. • Personnel programming • Preparation of performance reports • Project Management • Suppliers Negotiation • Personnel management. • Inventory management.

Table Service Captain

• Jun 2014 - Sep 2014

• Room service attention. • Service and preparation of hot drinks for breakfast service • Table service • Bar attention and service • Preparation and/or service of alcoholic and non-alcoholic beverages • Preparation and/or service of espresso-based drinks • Cleaning and service utensils shine • Event model organization • Room service attention. • Service and preparation of hot drinks for breakfast service • Table service • Bar attention and service • Preparation and/or service of alcoholic and non-alcoholic beverages • Preparation and/or service of espresso-based drinks • Cleaning and service utensils shine • Event model organization