Experience

Sheridan College

• Canada
• Higher Education
• 700 & Above Employee

• Research and Copy-Edit Associate, Continuing and Professional Studies

  • Sep 2021 - Present

  Currently supporting the quality review, revision, and development of a wide range of Continuing and Professional Studies (CAPS) offerings; courses, micro-credentials etc.. Currently devising comprehensive and evidence-based methods for qualitative and quantitative data collection and analysis required to create recommendations and action plans for the continuous improvement of program offerings. Currently supporting the quality review, revision, and development of a wide range of Continuing and Professional Studies (CAPS) offerings; courses, micro-credentials etc.. Currently devising comprehensive and evidence-based methods for qualitative and quantitative data collection and analysis required to create recommendations and action plans for the continuous improvement of program offerings.



Advantage Group International

• Canada
• Business Consulting and Services
• 100 - 200 Employee

• Program Manager, Custom Solutions

  • Jun 2021 - Present

  Currently providing program support to research fieldwork including; coordinating work-flow, managing survey distribution, providing database support, creating client slide decks and delivering insights. Currently providing program support to research fieldwork including; coordinating work-flow, managing survey distribution, providing database support, creating client slide decks and delivering insights.



Advantage Group International

• Canada
• Business Consulting and Services
• 100 - 200 Employee

• Program Manager, Customer Satisfaction Program

  • Jan 2018 - Mar 2019

  Worked cross-functionally across the entire organization to plan, manage and execute the company’s international customer satisfaction survey.• Prepared for data collection activities by creating survey specification documents and communicating requirements with all 30 country managers, testing surveys for content and logic issues and creating survey invite and reminder email content for multiple languages.• Handled the project management of 50 separate surveys including creating in-field timelines, creating programming schedules and problem-solving data collection issues, for 30 markets, each with various time-based deadlines.• Created a dynamic tracking dashboard in an effort to provide ready access to data for all relevant parties, while maintaining confidentiality of individual market data.• Performed statistical and thematic analyses for quantitative and qualitative data respectively, and provided recommendations that led the company to pilot workshops in two markets that were responsible for generating over 4 million in revenue. • Designed the final presentation slide deck with dynamic data visualizations and presented data to the Chief Executive Officer and members of the executive team in a comprehensive way.

• Associate Program Manager, Global Clients

  • Jan 2015 - Dec 2017

  Responsible for the project coordination and management of benchmarking studies—from project specification, data collection, and final report delivery—for the world’s largest fast-moving consumer goods companies. • Tracked and reported survey completion rates, project progress and setbacks and suggested possible solutions, for four separate markets, in weekly status meetings with management.• Communicated complex issues with country managers ranging from technical survey issues, data processing errors or data collection issues.• Assisted in database maintenance by conducting quality control checks and trouble shooting issues to ensure the accuracy of the company’s survey management tool.• Managed the compilation, quality control checks and distribution of cross-market reports—pulling data from an average of 20 countries—at the request of various Fortune 500 companies.

• Data Control Coordinator

  • Jun 2014 - Dec 2014

  Ensured a high level of quality in client deliverables by conducting quality assurance checks on raw data and final reports.• Was responsible for preparing data files for data checking and cleaning purposes.• Checked and cleaned raw data files and reports and flagged any necessary errors for further investigation.



YMCA Canada

• Canada
• Non-profit Organization Management
• 700 & Above Employee

• Research Analyst, Intern

  • Sep 2013 - Mar 2014

  Designed and executed the national overnight camp qualitative research study from initial stage to reporting, which was used to update the camper satisfaction survey and the Camping Quality Recommended Practices.• Designed a research plan by determining the methodology based on previous research and project objectives, and devised sampling quotas based on camp enrolment data and populations of interest. • Created research instruments such as participant screeners and discussion guides for in-depth interviews and bulletin board focus groups which were used in the data collection phase of the study.• Recruited participants and subsequently scheduled and conducted online focus groups and telephonic in-depth interviews with 80 camp parents, 5 camp counselors and 13 camp directors.• Conducted a qualitative data analysis and made data-informed recommendations to update the Recommended Practices to reflect a social media and mobile world.



The Resource Management Consulting Group

• Interview Team Member

  • Mar 2013 - Mar 2013

  Conducted intercept surveys at the Toronto Bike Show and successfully assisted the interview team in surpassing its response quota of 400 surveys. Conducted intercept surveys at the Toronto Bike Show and successfully assisted the interview team in surpassing its response quota of 400 surveys.



University of Toronto

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jan 2010 - Apr 2010

  Assisted a professor regarding projects relating to racial disparities in the South African justice system and the history and occurrence of hate crimes.• Read numerous articles, books and journal articles regarding hate crimes and synthesized findings into a thorough yet succinct literature review.• Cleaned, organized and formatted crime data spanning a 50-year period in Excel to be used for future research purposes. Assisted a professor regarding projects relating to racial disparities in the South African justice system and the history and occurrence of hate crimes.• Read numerous articles, books and journal articles regarding hate crimes and synthesized findings into a thorough yet succinct literature review.• Cleaned, organized and formatted crime data spanning a 50-year period in Excel to be used for future research purposes.