Luke Brady

Event Staff at Marvel Stadium
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU

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5.0

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Monika Lamberti

Luke was an absolute pleasure to work with. Always professional and took his own initiative and made sure all targets were met. Luke never waited to be asked to to something, he was always able to see what needed to be done and got on with it. customers loved his charming personality and often commented how he would go out of his way to make sure they had a great shopping experience. Luke strives for the best in everything he does, I would definitely recommend him in any future positions.

LinkedIn User

I have had the pleasure of working with Luke whilst at Tigerair, based in Brisbane. I can say it was a pleasure to work with Luke. Luke is an great leader, Luke creates a cohesive working environment that empowers all crew to move in the direction best for the company keeping the customers and safety at the forefront. Luke has a genuine, caring and engaging personality to achieve high results.

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Credentials

  • Find Your Perfect Career Fit
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Establishing Your Leadership Brand
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Project Management: Preventing Scope Creep
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Anger Management
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Provide Responsible Service of Alchole
    Elite On-Line Learning Ltd
    Apr, 2017
    - Nov, 2024
  • Car Drivers License
    VicRoads
    Apr, 2017
    - Nov, 2024
  • Motorcycles Licence
    VicRoads
    Apr, 2013
    - Nov, 2024
  • Working with children check
    Department of Justice and Community Safety, Victoria
    May, 2022
    - Nov, 2024

Experience

  • Marvel Stadium
    • Australia
    • Entertainment Providers
    • 1 - 100 Employee
    • Event Staff
      • Jul 2023 - Present

      I work in a team to provide extraordinary customer service at Marvel Stadium and assist in delivering outstanding events for our guests and partners. Marvel is the busiest multipurpose stadium and I understand the importance of the guest experience and I contribute to their positive journey through passionate Customer Service & being a Stadium Expert. I work in a team to provide extraordinary customer service at Marvel Stadium and assist in delivering outstanding events for our guests and partners. Marvel is the busiest multipurpose stadium and I understand the importance of the guest experience and I contribute to their positive journey through passionate Customer Service & being a Stadium Expert.

  • Creative Activation
    • Australia
    • Marketing Services
    • 200 - 300 Employee
    • Customer Experience Specialist
      • Feb 2022 - Present

      I provide actionable insights on the realised customer journey & a measurable and objective focus to standards, identify training and implementation gaps at site and group level. The team and I commit to 100% data integrity and coverage through contact with our partners. I drive to enable and enhance our partners sales and brand experience by delivering unparalleled field marketing activation through stratigraphic and tactical application of these assessments. I provide actionable insights on the realised customer journey & a measurable and objective focus to standards, identify training and implementation gaps at site and group level. The team and I commit to 100% data integrity and coverage through contact with our partners. I drive to enable and enhance our partners sales and brand experience by delivering unparalleled field marketing activation through stratigraphic and tactical application of these assessments.

  • Mercer
    • United States
    • Professional Services
    • 700 & Above Employee
    • Helpline Consultant
      • Feb 2023 - Jun 2023

      I provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. I focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience. I provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. I focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience.

  • Victorian Department of Health
    • Government Administration
    • 700 & Above Employee
    • Authorised Officer
      • Aug 2021 - Mar 2022

      A multifaceted, compliance based role where I work in the home engagement program (HEP) doing field work. I conduct high-level interviews with clients while simultaneously confirming & amending clients demographics. I provided up to the minute information to clients in regards to their requirements and advised of resources as required during the assessment. Other duties included escalating profiles while assessing compliance and doing real time official reports after each interview. With the ever changing working environment within the covid 19 taskforce I assisted the 'Events' projects in surges. I was awarded "Outstanding Contribution" in a recognition of service award after completing the contract of work. Show less

  • Retail Prodigy Group
    • Australia
    • Apparel & Fashion
    • 100 - 200 Employee
    • Retail Sales Specialist
      • Oct 2020 - Mar 2021

      Supporting customers in their sales journey during the in store experience at Nike. Working with other premium retail sales ‘Athletes’ at Retail Prodigy Group in their nationally renowned & company leading, highest earning Nike store. Supporting customers in their sales journey during the in store experience at Nike. Working with other premium retail sales ‘Athletes’ at Retail Prodigy Group in their nationally renowned & company leading, highest earning Nike store.

  • Virgin Australia
    • Australia
    • Airlines and Aviation
    • 700 & Above Employee
    • Cabin Manager Line Trainer & Checker
      • Feb 2012 - Mar 2021

      Over 9 years of service! Starting from a casual flight attendant and hired through Altara/Tigerairways. I then went to full time employment with Tigerair Australia. Then relocating & helping open Brisbane base where shortly after I was promoted to Cabin Manager. After 1 year and 11 months of service in Brisbane I relocating back to Melbourne. I then applied & were successful in my interview & stringent safety standards testing for the highest held (cabin) position, Cabin Manager Line Trainer & Checker. I had to achieve 100%/word perfect results for practical and non practical assessments over a 4 day upgrade course. I held this position without issue until the pandemic that hit the world, covid 19 and the company folded. Show less

  • Altara Group
    • Australia
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Flight Attendant
      • Feb 2012 - Feb 2013

      Officially employed by Altara to work at Tiger Airways Australia who at the time were owned by Singapore Airlines. I made myself available to a 24hour 7day a week availability and was rostered full time hours as a Flight attendant. I supported the network and its customers to destinations safely, while providing food and beverage services and attending to customers wants and needs as they needed. Officially employed by Altara to work at Tiger Airways Australia who at the time were owned by Singapore Airlines. I made myself available to a 24hour 7day a week availability and was rostered full time hours as a Flight attendant. I supported the network and its customers to destinations safely, while providing food and beverage services and attending to customers wants and needs as they needed.

  • Buck's Rock Performing and Creative Arts Camp
    • United States
    • Performing Arts
    • 1 - 100 Employee
    • Open water Lifeguard
      • Mar 2009 - Jul 2009

      After a successful application then interviews with Bucks Rock General Manager Mikey (in Connecticut via Skype) & my sponsor Camp USA Australia here at home in Melbourne I began Lots of physical training in preparation to leave Australia to the United States of America for assessments to be a “Open Water Life Guard”. Throughout the course assessments I was consistently ranked in the top 25% of the 50+ attendees. Upon successful completion I was appointed to create a part of a team of 3 Pool Lifeguards to manage and look after the pool area throughout the American Summer at Bucks Rock Creative Arts Camp. I also took part in being a member of the ‘Skeleton Crew’ team who arrived early & stayed back late to help with the camps set up & shutdown. I was invited back the following year but was unable. Show less

  • David Jones
    • Australia
    • Retail
    • 700 & Above Employee
    • Sales And Service Specialist
      • Apr 2008 - Mar 2009

      Starting as a Customer Service Assistant initially I was quickly moved to be a retail sales assistant in the Women’s Young Fashion.L department on level 1. I worked at the registers, fitting rooms, helped with sale set ups and the visual merchandise of fashion season releases and also sales of David Jones American Express credit card. Starting as a Customer Service Assistant initially I was quickly moved to be a retail sales assistant in the Women’s Young Fashion.L department on level 1. I worked at the registers, fitting rooms, helped with sale set ups and the visual merchandise of fashion season releases and also sales of David Jones American Express credit card.

  • Pure Fresh Hair
    • Australia
    • Consumer Services
    • Salon Coordinator
      • Oct 2007 - Mar 2008

      Positioned at front of house I was responsible for scheduling clients appointments/requests, looking after staff scheduling requests, rostering of breaks and balancing of accounts. I was to help wherever possible so as things remain fluid. I managed marketing, Monthly newsletters, and all online communications. Positioned at front of house I was responsible for scheduling clients appointments/requests, looking after staff scheduling requests, rostering of breaks and balancing of accounts. I was to help wherever possible so as things remain fluid. I managed marketing, Monthly newsletters, and all online communications.

  • Biba Salons
    • Australia
    • Individual and Family Services
    • Salon Assistant
      • Jan 2007 - Feb 2008

      As a Salon Assistant I had a variety of duties including being the clients first point of contact in the salon, the selling of retail, general sales, cash handling, salon cleaning, basic food & beverage service, client blow drying, hair toning, washing, application of hair treatments & head massage. As a Salon Assistant I had a variety of duties including being the clients first point of contact in the salon, the selling of retail, general sales, cash handling, salon cleaning, basic food & beverage service, client blow drying, hair toning, washing, application of hair treatments & head massage.

  • EzyDVD
    • Entertainment
    • Second In Charge (2iC)
      • Sep 2005 - Sep 2007

      Second in charge to the store manager of Melbourne Central Shopping Centre I worked to a full time capacity. Duties included rostering, stepping into relieve store managers throughout the state for personal and annual leave purposes as a direct request from the company's National Manager. Other duties included retail sales with personalised customer service, customer orders, visual merchandising, sale set up & removal, store key holder and store opening closing and banking procedures. Second in charge to the store manager of Melbourne Central Shopping Centre I worked to a full time capacity. Duties included rostering, stepping into relieve store managers throughout the state for personal and annual leave purposes as a direct request from the company's National Manager. Other duties included retail sales with personalised customer service, customer orders, visual merchandising, sale set up & removal, store key holder and store opening closing and banking procedures.

  • Cotton On Group
    • Australia
    • Retail
    • 700 & Above Employee
    • Store Manager
      • Jul 2004 - Jul 2007

      Starting as a Christmas Casual I worked my way up to be a full time staff member at Bridge Road Richmond Outlet. After more success I was promoted to Second In Charge at the crown Casino store & finally then to Store Manager of Cotton On Melbourne Central shopping center. Throughout my time with the cotton on Group I worked and helped with many stores and was the nominee and award winner for multiple awards within the business. I also was able to achieve further studies from on job training and home work and completed certificate 4 in Retail Operations and management via nationally recognised training organisation. Show less

Education

  • Think & Grow
    Project 1, Information Technology
    2023 - 2023
  • Australian Centre, for Financial and Environmental Compliance
    Certificate IV in Government (Investigation), Australian Government
    2021 - 2021
  • Biba Academy
    Certificate 3 in Hairdressing, Hair Styling/Stylist and Hair Design
    2007 - 2008
  • William Angliss Institute
    Dance Music & Event Operations, Meeting and Event Planning
    2003 - 2003
  • Narooma High School
    Record of School Achievement, High School/Secondary Certificate Programs
    1999 - 2001
  • Bega Valley Christian Collage
    Record of School achievement, PASS
    1995 - 1998

Community

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