Experience

London Computer Systems

• United States
• Software Development
• 300 - 400 Employee

• Implementation Consultant

  • Dec 2019 - Present

• Product Specialist

  • Sep 2019 - Dec 2019



The Tyler Smith Group

• Mason, Ohio, United States

• Office Manager

  • Dec 2018 - Sep 2019

  As Director of Operations with The Tyler Smith Group, I’m responsible for planning and monitoring daily activities to ensure effective and productive business operations. In this role, I maintain responsibility for budget planning, vendor management, human resources, payroll administration, and coordination of training and continuing education. I also evaluate business procedures according to organizational objectives and applies appropriate improvements. Additionally, I review financial information regularly and adjust operational budgets to promote profitability. Key contributions include: • Writes and edits marketing presentations and materials to meet company objectives, including web content management • Oversees multiple databases and uses advanced information systems to organize data and generate management reports • Developed policies and procedures manual to ensure streamlined operations and professional standards for employees • Coordinated and implemented past client reintegration campaign to drive client engagement and increase sales revenue • Managed customer relationship management (CRM) transfer with a focus on driving overall operational efficiency • Hires new agents and provides onboarding and training sessions to ensure agents are equipped with appropriate tools • Identifies lead sources for new clients, monitors agent performance, and creates plans for underperforming agents • Utilizes QuickBooks to categorize expenses and collaborates with accountant to ensure all tax obligations are met • Created new website for the company and uses social media platforms and Facebooks ads to promote the business Show less



The Tye Group Real Estate

• Montgomery, Ohio, United States

• Office Manager

  • May 2013 - Dec 2018

  While working with The Tye Group Realtors, I began as Transaction Coordinator / Administrative Assistant responsible for ensuring all contracts were written correctly, setting up closings, receiving reviews from clients, monitoring CRM, and assisting with special projects. I was promoted to the Office Manager position responsible for developing and implementing operational systems and processes to provide visibility into goals and key initiatives. I also maintained professional relationships with internal and external stakeholders and vendors to make decisions regarding operational activity. In addition, I contributed to spearheading growth from $20M to $40M in volume through strategic hires and process improvements. Key contributions included: • Served as point of contact for team activities, including agent training, credentialing, workshops, and sales information • Co-created “touch campaign” to drive company awareness for past clients, repeat business, and overall sales revenue • Collaborated cross-functionally to co-develop a new training and onboarding program for all Inside Sales Associates • Assumed responsibility for marketing operations, including implementing Google and Facebook Ads for lead generation • Planned, monitored, and analyzed key metrics for daily performance of operations to ensure timely completion of tasks • Devised strategies to ensure growth while implementing process improvements to maximize output and minimize costs Show less



Cintas

• United States
• Facilities Services
• 700 & Above Employee

• Project Specialist, Global Accounts

  • Feb 2012 - May 2013

  As Project Specialist with Cintas, I served on an elite team of 11 partners working exclusively with the company’s largest and most profitable accounts. This position involved utilizing multiple computer applications (including SAP) in a content management system through professional correspondence. I also communicated with 500+ Cintas locations to minimize variances and ensure accurate product distribution and execution of technical contract requirements. In addition, I focused on identifying opportunities and implementing any process improvements. Key contributions included: • Managed company’s largest paper shredding account responsible for resolving any account issues (Rite Aid Pharmacies) • Developed and executed professional training for National Service Team successfully implemented across the division • Collaborated cross-functionally to ensure daily activities aligned with the organization’s overall goals and objectives Show less



Vineyard Cincinnati Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Operations Coordinator

  • Sep 2001 - Sep 2011

  I provided leadership as Operations Coordinator with Vineyard Cincinnati responsible for organizing central department activities with 6 full-time employees and 450 volunteers. In this role, I managed special events with 1K+ attendees, including scheduling volunteers, planning presentations, and optimizing attendee experience at events. I also maintained ongoing responsibility for providing administrative support to the Department Head. Additionally, I personally coached department leaders in professional development and practices regarding people leadership. Key contributions included: • Coordinated and organized operations and logistics for major event with 1.4K+ attendees (Love & Respect Conference) • Collaborated cross-functionally within team to overhaul the organization’s database and related management practices • Wrote promotional materials with a focus on ensuring appropriate messaging aligned with the organization’s objectives Show less