Experience

Wine.com

• United States
• Beverage Manufacturing
• 100 - 200 Employee

• Customer Care Agent - Remote

  • 2016 - Present

  wine.com is one of the nation's leading online wine retailer. At wine.com, I'm responsible for assisting customers through the purchasing process via Zendesk chat and email tickets. I handle a combined total of approximately 50 chat sessions and support tickets per day focusing on a customer-centric approach to resolving issues and providing a positive customer experience. wine.com is one of the nation's leading online wine retailer. At wine.com, I'm responsible for assisting customers through the purchasing process via Zendesk chat and email tickets. I handle a combined total of approximately 50 chat sessions and support tickets per day focusing on a customer-centric approach to resolving issues and providing a positive customer experience.



CraftySnax Craft Services & Blog

• Blogger

  • 2017 - Present

  I provide information on craft services to help those interested in this unique food service career find jobs, locate hiring producers, generate new business, and achieve success. I make blog posts based on my 12+ year in the food service and entertainment industries.

• Entertainment Hospitality / Craft Services Specialist

  • 2006 - 2020

  CraftySnax Craft Service is an operation I founded to provide food and hospitality services to film, video, and television productions. I offer on-site help with shopping, setting up, serving, restocking, and clean up. In addition, I offer a drop-off service of food, beverage, equipment, and supplies to satisfy the needs of cast and crew.



Lee Daniels Entertainment

• Movies, Videos, and Sound
• 1 - 100 Employee

• Office Production Assistant

  • 2005 - 2006

  I was tasked with keeping the production office running smoothly by providing administrative services like answering telephone inquiries, reading and filing movie scripts, internet research, organizing meetings, ordering meals and arranging travel for executive producer. I was tasked with keeping the production office running smoothly by providing administrative services like answering telephone inquiries, reading and filing movie scripts, internet research, organizing meetings, ordering meals and arranging travel for executive producer.



Sustainable Long Island

• Huntington, New York

• Program Coordinator

  • 2002 - 2004

  Nonprofit agency that promotes economic development, environmental health and equity. I was responsible for acting as liaison between community stakeholders, government and business officials during development projects. Conducted community meetings and promoted the organization's mission. Nonprofit agency that promotes economic development, environmental health and equity. I was responsible for acting as liaison between community stakeholders, government and business officials during development projects. Conducted community meetings and promoted the organization's mission.