Business Development and Sales Lead

• May 2019 - Present

Bilingual Project Manager and Executive Assistant to the Principal

• Oct 2016 - Feb 2019

As a Project Manager and Executive Assistant to the Principal at York University, I was simultaneously managing multiple projects. I worked closely with the Information Technology team to identify new project opportunities and developed action plans for acquiring the necessary resources and stakeholder support for execution. I moderated the Princpal's public messaging (including social media), and developed strategies and initiatives to support the achievements of Glendon’s short and long-term goals.Key contributions include:• Identified project opportunities through the university’s resource plan and key performance index (KPI), and coordinated strategic plan initiatives. Provided executive-level support for the advancement of strategic documents by ensuring consistency and continuity between all reports and projects• Collaborated with cross-functional administrative departments to plan, execute, and simultaneously manage multiple projects to completion; such as the interface for the campus security dashboard, a centralized room reservation system, and establishing the committee for French affairs• Monitored office progress and productivity; managed day-to-day operations; controlled expenses and $95,000 budget, and prepared financial reports in the Office of the Principal• Planned and executed community events with a $25,000 budget, designed to foster community, staff and student engagement; such as the Principal’s convocation luncheon, the holiday reception, the annual staff kick-off, and town halls

Project Administrator

• Feb 2015 - Oct 2016

As a Project Coordinator at iQor, I led Six Sigma projects that identified efficiency gaps that optimized workflow and post-sales product life cycle processes. I managed cross-functional team communication between Planning, Finance, and Operations to execute successful product delivery for multi-million dollar clients across North America.Key contributions include:• Identified upsell opportunities to expand client repair services and improve customer experience to achieve additional annual sales of $100,000 in 2015.• Introduced automated, complex invoicing, task delegation, and progress monitoring processes, which resulted in time savings of over 200 hours annually• Developed a lean inbound process by analyzing process maps and identifying efficiency gaps throughout the warehouse, resulting in resource levelling and a reduction of 900 square feet in warehouse space• Accurately analyzed and forecasted demand levels to maintain monthly inventory using MS Excel and Access to exceed Service Level Agreement standard of 95 per cent

Assistant Scrum Master

• Feb 2010 - Aug 2010

During my time as a Scrum Master Assistant at Three Wise Men Inc., I directed a mobile product development team in an agile environment, coordinating cross-team collaborations to achieve our client’s vision. I managed the Agile environment in order to provide transparent, and progressive solutions to foster collaboration of multiple teams to coordinate their product development. Key contributions includes:• Executed the development team collaboration through product backlog management, assisting the daily scrum, the sprint backlog review (to monitor the progress towards forecasted deliverables), and the sprint retrospective• Provided timely status reports including KPIs to product owners/sponsors and stakeholders to ensure that variances were adapted and addressed in a timely manner• Assisted product owner with risk management plans, quality assurance and resource planning