Edward D.

IT Support Technician at Trif Technologies Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Texas, United States, US

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Credentials

  • IT Glue Certified Technician Exam
    IT Glue
    Apr, 2023
    - Nov, 2024
  • IT Glue Deployment Guide
    IT Glue
    Apr, 2023
    - Nov, 2024
  • VSA Kaseya Certified Technician Program
    IT Glue
    Apr, 2023
    - Nov, 2024
  • CompTIA Network+
    CompTIA
    Jan, 2023
    - Nov, 2024
  • Linux Essentials Certificate
    Linux Professional Institute (LPI)
    Nov, 2022
    - Nov, 2024
  • Microsoft Security, Compliance, and Identity Fundamentals
    Microsoft
    Nov, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Oct, 2022
    - Nov, 2024
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    Jan, 2023
    - Nov, 2024
  • CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
    CompTIA
    Jan, 2023
    - Nov, 2024
  • CompTIA Security+
    CompTIA
    Jan, 2023
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Aug, 2022
    - Nov, 2024

Experience

  • Trif Technologies Inc
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Support Technician
      • Apr 2023 - Present

      I have been providing IT support services utilizing the following technologies while working for a small MSP / Out-sourced IT company in North Dallas: Nextiva, Kaseya, Pax-8, ShadowControl, SonicWall, Huntress, ConnectWise, Azure/Entra O365, Adobe ID, Intermedia-Elevate/Unite phone systems, IT Glue, GoToAssist, RDC, Quick Assist , Teams, Mac environments, iOS, Android I have been providing IT support services utilizing the following technologies while working for a small MSP / Out-sourced IT company in North Dallas: Nextiva, Kaseya, Pax-8, ShadowControl, SonicWall, Huntress, ConnectWise, Azure/Entra O365, Adobe ID, Intermedia-Elevate/Unite phone systems, IT Glue, GoToAssist, RDC, Quick Assist , Teams, Mac environments, iOS, Android

  • BetterHelp
    • United States
    • Mental Health Care
    • 700 & Above Employee
    • Online Counselor
      • Sep 2020 - Mar 2023

      Part-time online therapist to clients on the BetterHelp.com platform. • Video and text support for mental health counseling services to the general public via the BetterHelp online platform. • Documentation of sessions for treatment planning and record keeping Part-time online therapist to clients on the BetterHelp.com platform. • Video and text support for mental health counseling services to the general public via the BetterHelp online platform. • Documentation of sessions for treatment planning and record keeping

  • MHN
    • Mental Health Care
    • 200 - 300 Employee
    • After-Hours Behavioral Health Care Manager
      • Apr 2019 - Aug 2020

      • Phone support for members and provider/facilities on an overnight clinical phone queue. • Used clinical judgement to ensure members receive behavioral health services appropriate to their needs. • Managed phone crisis calls with a focus on de-escalation and intervention. • Phone problem solving during interactions with members/providers/facilities. • Concise documentation of calls/activities within the appropriate database. • Utilized CRM (Salesforce) for benefit and workflow/PnP information. • Enhance clinical knowledge and skills by actively participating in all assigned training and staff meetings. Show less

  • Magellan Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Military Family Life Counselor (MFLC)
      • Jun 2017 - Jun 2018

      • Face-to-face, short-term, solution-focused counseling for military children, adolescents, and families • Product support of the MFLC program via increasing program awareness by actively engaging military children, families, and leadership • Face-to-face coaching, guidance and support in classrooms, camps and events. • Metadata collection and recording of services rendered per Department of Defense standards • Face-to-face, short-term, solution-focused counseling for military children, adolescents, and families • Product support of the MFLC program via increasing program awareness by actively engaging military children, families, and leadership • Face-to-face coaching, guidance and support in classrooms, camps and events. • Metadata collection and recording of services rendered per Department of Defense standards

  • Diet by Design
    • Dallas/Fort Worth Area
    • Manager--Counselor / Hypnotist / HCG Sales
      • Sep 2015 - May 2017

      • Manager of a small, family-owned weight loss clinic. • Phone support and in-person sales of services and products • Provided counseling and hypnosis for weight issues to public clientele enquiring about our services, managed day-to-day operations, staffing, advertising, and marketing. • Manager of a small, family-owned weight loss clinic. • Phone support and in-person sales of services and products • Provided counseling and hypnosis for weight issues to public clientele enquiring about our services, managed day-to-day operations, staffing, advertising, and marketing.

  • Magellan Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Military Family Life Consultant (MFLC)
      • Nov 2014 - Jun 2015

      Counseling, resource linking, deployment and redeployment groups, and intervention at a militarily impacted elementary school in Killeen, Texas (Fort Hood) Counseling, resource linking, deployment and redeployment groups, and intervention at a militarily impacted elementary school in Killeen, Texas (Fort Hood)

  • CYB MFLC
    • Fort Lee, Virginia, United States
    • CYB-MFLC Child & Youth Military Family Life Counselor -Summer Camp DoDEA
      • May 2014 - Aug 2014

      • Face-to-face short-term, solution-focused counseling to children, adolescents, and families • Increased program awareness by engaging children, families, and leadership by providing coaching, guidance and support in classrooms, camps and at events. • Metadata collection and recording of services rendered per Department of Defense standards • Face-to-face short-term, solution-focused counseling to children, adolescents, and families • Increased program awareness by engaging children, families, and leadership by providing coaching, guidance and support in classrooms, camps and at events. • Metadata collection and recording of services rendered per Department of Defense standards

  • Humana
    • United States
    • Insurance
    • 700 & Above Employee
    • Clinical Advocate - Humana LifeSync
      • Nov 2012 - Mar 2014

      • Phone support for LifeSync product including explaining the benefits of utilizing LifesSync via member engagement • Phone and email support to coordinate of community care and services • CRM for benefit and workflow information. • Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints. • Phone support for LifeSync product including explaining the benefits of utilizing LifesSync via member engagement • Phone and email support to coordinate of community care and services • CRM for benefit and workflow information. • Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.

  • MHN Government Services
    • Government Relations Services
    • 100 - 200 Employee
    • MFLC - Military Family Life Consultant
      • Jun 2008 - Aug 2012

      Provided short-term, solution-focused counseling to children, adolescents, and families at military installations. Supported children, families, and leadership by providing coaching, guidance, and support in classrooms, camps, and events. Provided training and presentations for staff, soldiers and parents, faculty, and educational staff on topics including, but not limited to: children with challenging behavior; coping with stress; deployment; reintegration, and military lifestyle issues. Met with children and families of military personnel on US installations worldwide. Provided triage, resource linking, and individual and family counseling. ─ Educated and supported staff at 16 military installations. ─ Augmented existing correlated military programs. ─ Increased awareness and improved branding of MFLC product. Show less

  • Cigna Healthcare
    • Hospitals and Health Care
    • 700 & Above Employee
    • Behavioral Health Care Manager
      • Jun 2005 - Jun 2008

      Managed client benefits utilizing using Care Advocacy standards and Level of Care Guidelines to ensure best benefit utilization on behalf of CBH participants. Conducted clinical reviews with providers and utilization staff, authorized treatment, resolved billing / claims issues, and established single-case agreements. ─ Reduced benefit and member spending utilizing mental health acumen. ─ Built rapid rapport with providers and facility staff. ─ Educated members and providers on rationale for determinations. Show less

  • Davisson Clinic
    • Dallas, Texas, United States
    • Psychotherapist / Hypnotist
      • 2001 - 2005

      Provided counseling and hypnosis services to private clients to assist in weight loss, smoking cessation, and achieving other personal goals in a private practice setting. Sold services by phone and scheduled appointments. Created and placed print advertising for various services. ─ Mastered smoking and weight loss hypnosis techniques and patter. ─ Upsold many light and sound systems to hypnosis clients. ─ Increased awareness of successes of hypnosis. Provided counseling and hypnosis services to private clients to assist in weight loss, smoking cessation, and achieving other personal goals in a private practice setting. Sold services by phone and scheduled appointments. Created and placed print advertising for various services. ─ Mastered smoking and weight loss hypnosis techniques and patter. ─ Upsold many light and sound systems to hypnosis clients. ─ Increased awareness of successes of hypnosis.

  • Metrocare Services
    • United States
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Licensed Professional of the Healing Arts (LPHA)
      • 2000 - 2001

      Delivered psychosocial and rehabilitative services to adults with severe mental illness. Developed measureable treatment goals and objectives. Provided client advocacy, resource linkage, crisis intervention, and continuity of care. Conducted individual, family, and marriage therapy. Performed intake assessments, re-assessments, and all corresponding paperwork. ─ Improved diagnostic skills. ─ Maintained relationships with unstable population. ─ Educated clients on importance of medication compliance. Show less

Education

  • MyComputerCareer
    ITSA - Information Technology Security & Administration Program
    2022 - 2023
  • Amberton University
    Master of Arts (M.A.), Counseling Psychology
    1996 - 1998
  • Texas Tech University
    Bachelor of Arts (B.A.), Advertising
    1990 - 1994

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