Aline Lopes
Senior Business Analyst at HatchWorks- Claim this Profile
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English Full professional proficiency
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Español Elementary proficiency
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Bio
Rafael Dias da Silva
Aline é profissional fora da curva. Engajada, questionadora (de forma produtiva), pensa fora da caixa e tem um olhar para o ser humano de maneira incrível. Se conecta com o negócio de forma assertiva e busca que suas atribuições vão de encontro com os objetivos estratégicos do seu contexto. Não me arrependi da contratação que fiz lá atrás e tenho muito orgulho de ter compartilhado uma parte da minha trajetória profissional com você, Aline. Te desejo muito sucesso (embora acredite que vc terá de qq forma).
Janaina Martins Pini
Aline é uma profissional excelente para se trabalhar. Seu inconformismo diante dos problemas proporciona grandes entregas além de uma visão estratégica impressionante, que ela traz para o negócio. Sempre focada em gerar valor, Aline se destaca por estar sempre aprendendo algo, além de envolver e influenciar as áreas, impulsionando a entrega de resultados de forma consistente.
Rafael Dias da Silva
Aline é profissional fora da curva. Engajada, questionadora (de forma produtiva), pensa fora da caixa e tem um olhar para o ser humano de maneira incrível. Se conecta com o negócio de forma assertiva e busca que suas atribuições vão de encontro com os objetivos estratégicos do seu contexto. Não me arrependi da contratação que fiz lá atrás e tenho muito orgulho de ter compartilhado uma parte da minha trajetória profissional com você, Aline. Te desejo muito sucesso (embora acredite que vc terá de qq forma).
Janaina Martins Pini
Aline é uma profissional excelente para se trabalhar. Seu inconformismo diante dos problemas proporciona grandes entregas além de uma visão estratégica impressionante, que ela traz para o negócio. Sempre focada em gerar valor, Aline se destaca por estar sempre aprendendo algo, além de envolver e influenciar as áreas, impulsionando a entrega de resultados de forma consistente.
Rafael Dias da Silva
Aline é profissional fora da curva. Engajada, questionadora (de forma produtiva), pensa fora da caixa e tem um olhar para o ser humano de maneira incrível. Se conecta com o negócio de forma assertiva e busca que suas atribuições vão de encontro com os objetivos estratégicos do seu contexto. Não me arrependi da contratação que fiz lá atrás e tenho muito orgulho de ter compartilhado uma parte da minha trajetória profissional com você, Aline. Te desejo muito sucesso (embora acredite que vc terá de qq forma).
Janaina Martins Pini
Aline é uma profissional excelente para se trabalhar. Seu inconformismo diante dos problemas proporciona grandes entregas além de uma visão estratégica impressionante, que ela traz para o negócio. Sempre focada em gerar valor, Aline se destaca por estar sempre aprendendo algo, além de envolver e influenciar as áreas, impulsionando a entrega de resultados de forma consistente.
Rafael Dias da Silva
Aline é profissional fora da curva. Engajada, questionadora (de forma produtiva), pensa fora da caixa e tem um olhar para o ser humano de maneira incrível. Se conecta com o negócio de forma assertiva e busca que suas atribuições vão de encontro com os objetivos estratégicos do seu contexto. Não me arrependi da contratação que fiz lá atrás e tenho muito orgulho de ter compartilhado uma parte da minha trajetória profissional com você, Aline. Te desejo muito sucesso (embora acredite que vc terá de qq forma).
Janaina Martins Pini
Aline é uma profissional excelente para se trabalhar. Seu inconformismo diante dos problemas proporciona grandes entregas além de uma visão estratégica impressionante, que ela traz para o negócio. Sempre focada em gerar valor, Aline se destaca por estar sempre aprendendo algo, além de envolver e influenciar as áreas, impulsionando a entrega de resultados de forma consistente.
Credentials
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Product-led Certification
Mind the ProductApr, 2023- Nov, 2024 -
Product Analytics Certification
Mind the ProductMar, 2023- Nov, 2024 -
Product Manager
Produtos IncríveisDec, 2022- Nov, 2024 -
Inteligência Emocional Profissional
PUCRS CarreirasNov, 2022- Nov, 2024 -
Comunicação e Oratória
Escola ConquerAug, 2021- Nov, 2024 -
Curso Básico de dashboards no Excel e Power BI.
Excel ClubMay, 2021- Nov, 2024 -
Gestão de Projetos
UdemyMay, 2021- Nov, 2024 -
Treinamento Conceitual de Planejamento e Controle
Nexus Advanced AnalyticsNov, 2020- Nov, 2024 -
Fundamentos da Experiência do Cliente
TracksaleJan, 2019- Nov, 2024 -
Outbound Marketing & Sales
Reev ®Aug, 2018- Nov, 2024 -
Sales Engagement
Reev ®Aug, 2018- Nov, 2024 -
Customer Experience Professional
MedalliaJul, 2018- Nov, 2024 -
UX & Design Thinking
UdemyMar, 2018- Nov, 2024 -
Introdução ao MPS-Serviços (C1-MPS-SV)
SOFTEXSep, 2014- Nov, 2024 -
Introdução ao Gerenciamento Ágil de projetos com Lean e Scru
SebraeMay, 2014- Nov, 2024 -
Inbound Marketing
Rock ContentAug, 2018- Nov, 2024
Experience
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HatchWorks
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United States
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Software Development
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100 - 200 Employee
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Senior Business Analyst
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Jun 2023 - Present
-Engage in discovery conversations to gain an understanding of projects, services, and newly requested changes. -Conduct business interviews to gather requirements and seek clarifications on business needs. -Create requirement documents containing business requirements or agile user stories. -Generate visual artifacts, including process flow diagrams, using programs like Igrafx, Lucidcharts, Miro, and others. -Facilitate requirement review sessions with the development team to ensure alignment with business needs. Show less
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ClearSale
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Brazil
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IT Services and IT Consulting
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700 & Above Employee
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Senior Product Owner for Partnerships
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May 2022 - Jun 2023
• Leadership of multidisciplinary teams focused on problem-solving and innovations to expand and maintain customers. Manage projects with leadership, plan and coordinate activities, monitor progress and ensure deadlines, manage teams and customer expectations, as well as facilitate effective communication among stakeholders.• Manage crises and demands across sectors to provide visibility and create action plans.• Perform analysis of requirements and processes, identifying opportunities for automation and conducting feasibility studies of solutions to meet business needs.• Creation and maintenance of the segmentation matrix focused on Alliances and components.• Requirements gathering and Development of structures aiming at sustainability and scalability.•Removes impediments from the team, signaling eventual crises to decision-makers.• Centralizes issues and Market research related to customer journey (Customer experience - CX), and pains related to structures and processes.• Contributes to the definition of Objectives and key metrics for the product/squad, frequently exposing these results to stakeholders (OKRs).•Strategic planning, building backlog, prioritization, measuring capacity, status report, calculation of margin billed by client, and ROI calculation; Show less
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Business Architect
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Mar 2021 - May 2022
• Responsible for facilitating ceremonies that are part of the methodology adopted by the squad such as Plannings, Refinements, Retrospectives, etc. • Coordinate crisis management, demands between sectors and teams, technical customizations within a context of customized customers. • Lead a multidisciplinary team to propose solutions and innovations for the evolution of customers. •Removes impediments from the team, signaling eventual crises to decision makers. • Centralizes issues related to customer journey (Customer experience - CX), pains related to structures and processes. • Contributes to the definition of Objectives and key metrics for the product/squad, frequently exposing these results to stakeholders (OKRs). • Build backlog, prioritization, measure capacity, status report, calculation of margin billed by client and ROI calculation; • Conducting new implementations of customer service fronts and new products. • Frequently tracks product metrics and customer business metrics. Show less
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Evolux
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Telecommunications
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1 - 100 Employee
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Principal Customer Success and Experience Strategy
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Nov 2020 - Mar 2021
Achievements:Created a communication rule based on customer segmentations and adopt different ways to create and share content with customers. In the pandemic 2020, helped to create content about moving or operating remote jobs for customers with best practices and minimal software requirements before work home gave mandatory.• Managed a team of +2 CSM'S supporting 30 Clients across brazil.Work with the development team on user stories, planning, requirements gathering ceremonies, and tracking the roadmap. Attend sprint review and delivery meetings.• Coordinated and create maintain support materials and perform technical translations of new features to all employees, being the face of the company in video material for clients.• Collaborate with the development team on various aspects including defining user stories, planning, requirements gathering ceremonies, and tracking the roadmap. Participate actively in sprint review and delivery meetings. Ensure efficient management of activities by balancing maintenance of functionality and customizations with pending management. Prioritize tasks to optimize workflow and streamline processes.• Create and propose quarterly OKRs aligned with the company's strategy, ensuring timely updates to the board. Show less
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Manager, Special Projects & Professional Services
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Mar 2018 - Mar 2021
Achievements:• Built a professional services strategy for the company, which brought new revenues per project. • Co-creating and validating a visual platform low code with the engineering team, focusing on integrating new services, allowing escalating the custom projects in the professional services team. Responsibilities: • Managed a team of +2 Technical analysts supporting 4 projects per month across all customer bases.• Development of integrations, API changes, and writing technical and user guides with requirements( UATs) mapping and process documentation using UML and BPMN. • As a team lead, responsible for ensuring the timely training of new employees, providing guidance, and monitoring their activities to promote their development. I also served as a point of contact for addressing any doubts and technical clarifications related to current solutions.• Project management with a cross-functional team, collaboration to work with product designers, and developers in creating a UX that meets customers' needs;• Project Management Tools: Trello, Jira, Basecamp, Azure DevOps, Miro, Asana, Workana, JSON, APIs, and Postman,Regex. Show less
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Senior Customer Success and Customer Experience Analyst.
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Jul 2017 - Nov 2020
Achievements:• Streamlined Customer Support processes, case-tiering customer feedback to create a roadmap improvement and a system to measure a health score, this was the first implementation of customer metrics and resulted in a 10% decrease in 1st response time on tickets and resolution in critical issues, like bugs and downtimes.Responsibilities: • Managed customer lifecycle from implementation, onboarding, training, driving platform adoption, running business reviews, and renewal for an account book of 1 million reais with clients in diverse segments, thus ensuring the perception of value for the customer. • Worked with product team leaders on our vision for our products moving forward based on customer feedback, needs, and the current market.• Designed and deployed onboarding & renewal playbooks including strategies for better project management.• Handling requests for new features and integrations (assessing whether there is alignment with the company's strategy). • Communication by Platforms: Zoom, Google Meet, Slack, Discord, and Microsoft Teams.• Co-Working Tools: Google Workspace, Notion, Miro, Jamboard, Microsoft OneDrive, Confluence, DropBox, Jira, Asana, Monday. Show less
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Operations IT Analyst
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Jun 2013 - Jul 2017
Achievements:• Create processing and documentation for new clients and onboarding, reduce time to the entrance and the impact of a new client in the support team allowing the team starts a new operation quickly.Actives:• Provide level 2/3 technical support by phone and email to more than 20 companies throughout the country with SLA 99,5% in environment critical and high disponibility for essential areas using redundancy systems for Heath, Financial, and Delivery segments.• Set up environments in Linux, recovered databases, analyze and debug links by calling SIP, RTP, IAX2, E1 (ISDN+R2) using Wireshark and Sngrep.• Monitoring computer systems, building and resolving alerts for various operational issues that computer systems can experience using a large variety of tools: Sensu, Monit, New Relic, OpsGenie, Nagius, Zabbix, and Graffana.• Developer network documentation and new projects using workflows with tools - Lucidcharts, Vision, Bizagi, Drawn IO, Figma, and Miro.• Responsible for fully technical onboarding new clients in the system. Show less
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Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte
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Brazil
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Education Administration Programs
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1 - 100 Employee
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Scientific Innovation Scholarship
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Mar 2012 - Mar 2013
As a scientific initiation scholarship, my focus was to study and structure knowledge combining robotics with wireless technologies, applying the knowledge consolidated in graduation with the ultimate goal of delivering an environment monitoring tool based on Arduino and network monitoring technologies. The results of this study yielded an award in the first place for a scientific exhibition promoted by the IFRN (IX CONGIC), which gave me the possibility of doing an exchange at the Instituto Politécnico da Guarda (IPG) and studying information security. In addition to having the work accepted at the GTER /GTS show in 2013. Show less
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Education
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2022 - 2024
Universidade Federal do Rio Grande do Norte
Master's Degree, SCIENCE, TECHNOLOGY AND INNOVATION -
2021 - 2022
Universidade Federal do Rio Grande do Norte
MBA, Project manager -
2013 - 2013
Politécnico da Guarda
Guest student for master's degree., Computer Science and Informatics -
2010 - 2013
Instituto Federal de Educação, Ciência e Tecnologia do Rio Grande do Norte - IFRN
Computer Network Systems, Technology in Information Technology/Information Systems
Community
