ServiceNow Architect

• May 2022 - Present

Senior ServiceNow Consultant

• Aug 2021 - Apr 2022

Manager

• May 2021 - Jul 2021

ServiceNow Senior Consultant

• Sep 2019 - Apr 2021

I managed a technical team on ServiceNow technology and worked as a Senior Consultant. I worked closely with the CEO to define the ServiceNow strategy and performed sales and presales activities mainly for the ITBM and CSM modules. These are the main projects I worked on: - For a Swiss fintech company implementation of the CSM module and a dedicated service portal - For an EMEA retail company implementation of the ITBM module, in particular the Cost Management part I managed a technical team on ServiceNow technology and worked as a Senior Consultant. I worked closely with the CEO to define the ServiceNow strategy and performed sales and presales activities mainly for the ITBM and CSM modules. These are the main projects I worked on: - For a Swiss fintech company implementation of the CSM module and a dedicated service portal - For an EMEA retail company implementation of the ITBM module, in particular the Cost Management part

ITBM ServiceNow Technical Consultant

• Apr 2018 - Aug 2019

Main responsabilities: - Interact with analysts and the end customer in order to customize the platform. - Customization of the platform, through the configuration and development of business rule, client script,script includes and processor. - Training of junior developers to the platform and best practices. Main responsibilities on ServiceNow implementation project for EMEA banking client: - Implementation of the ITBM module, with a focus on demand, project, resource, time and cost management - Development of customizations to support customer processes - Data migration from old PPM and Time Management systems, for a total of five systems in three countries - Developed integrations using LDAP, database views and REST services - Managed migration from Kingston to Madrid - Traning end users on the use of the solution Main responsibilities on ServiceNow implementation project for EMEA telecommunication client: - Implementation of the ITBM module with a focus on demand and projects - Data migration from legacy PPM system - Integration with customer systems via file, REST API and SQL

Technical Consultant

• May 2015 - Apr 2018

Main responsabilities: - Implementation of project, resource, timesheet, financial and demand Management modules on banking and insurance customers mainly - Development of objects, lookups, portlets, NSQL queries, scripts using GEL Scripting and function/trigger(using MSSQL and OracleDB as database) - Loading and extraction from/to clarity using SOAP/Rest for building integration interfaces to external software such as SAP, TFS and HP PPM - Use external BI tools, such as Jaspersoft Studio, for a more advanced visualization of the data on system

Software Developer

• Nov 2013 - May 2015

Main responsabilities: - Developed the software and the technological infrastructure - Integration via REST API with the main social networks (YouTube, Twitter, Instagram and SoundCloud Main responsabilities: - Developed the software and the technological infrastructure - Integration via REST API with the main social networks (YouTube, Twitter, Instagram and SoundCloud