Experience

Visionworks of America

• United States
• Retail
• 700 & Above Employee

• Director of DE&I, Communications & Engagement

  • Jul 2019 - Present



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Market Manager

  • Mar 2018 - Jun 2019

• Deputy Store Manager

  • Jan 2018 - Feb 2018

• Interim Store Manager

  • Jun 2017 - Dec 2017

• Customer Relations Manager

  • Jan 2017 - Jun 2017

  Responsible for all aspects of Customer Service, including; Home Delivery, Returns and Exchanges, Cash Office, Front Line, Greeters, Carts and Loading, Full-Serve Furniture Pick-Up, Smaland (Children's Play Area), Shopping Tools, Services Offered, How to Shop and After-Sales/Phones.As part of the Store Steering Group, responsibilities included; strategic business planning, hiring, employee relations, succession planning, budgeting and daily operations.

• Expansion HR Process Lead

  • Sep 2014 - Jan 2017

  In my current role, I partner with our Property /Expansion Team, US Matrix Partners, Local Organizations, Human Resources Service Center, Corporate Communications, leadership within the new location and the USHR Team in order to; identify the organizational structure, establish the hiring timeline, create and implement the competence development/training plan, on-boarding and support new store HR Operations for all new locations.

• Competence Development Manager- US

  • Oct 2011 - Sep 2014

  Part of the LCD Team, responsible for the Competence Development of Co-Workers within the US Retail Organization.

• Customer Relations Manager

  • Aug 2007 - Oct 2011

  Responsible for all aspects of Customer Service, including; Home Delivery, Returns and Exchanges, Cash Office, Front Line, Greeters, Carts and Loading, Full-Serve Furniture Pick-Up, Smaland (Children's Play Area), Shopping Tools, Services Offered, How to Shop and After-Sales/Phones.As part of the Store Steering Group, responsibilities included; strategic business planning, hiring, employee relations, succession planning, budgeting and daily operations.



Starbucks

• United States
• Retail
• 700 & Above Employee

• District Manager

  • Oct 2001 - Aug 2007

  Responsible for the operations of 8-13 retail locations throughout the Greater Cincinnati/Northern Kentucky Area. This included; budgeting, managing the P&L, driving sales, developing Partners throughout the district (and area), succession planning, employee relations, developing strategies for retention and ensuring that customers received legendary service. I also served as the Market Training Lead and as a member of the Diversity and Inclusion Panel. Responsible for the operations of 8-13 retail locations throughout the Greater Cincinnati/Northern Kentucky Area. This included; budgeting, managing the P&L, driving sales, developing Partners throughout the district (and area), succession planning, employee relations, developing strategies for retention and ensuring that customers received legendary service. I also served as the Market Training Lead and as a member of the Diversity and Inclusion Panel.