Experience

Tidal Commerce

• United States
• Financial Services
• 1 - 100 Employee

• Senior Support Specialist

  • Jul 2021 - Present

  • Provide superior phone and email technical support to 1,000 U.S. merchants • Terminal builds, deployments, setup and troubleshooting • Maintain compliance with card brand and payment industry standards • Maintain Tidal Commerce’s award-winning BBB A+ support rating • Maintain merchant PCI DSS compliance and security • Train team members in support workflows and best practices • Cross-departmental collaboration with Sales and Operations to ensure successful product launches and policy implementation • Account maintenance and records • Ensure proper ticketing and timely communication Show less



Cine Felipe

• Chicago, Illinois, United States

• Founder and Director

  • Jan 2017 - Present

  • Full-service production company • Corporate and independent client base • Chief photographer • Chief editor for both video and photography • Scriptwriter and storyboard artist • Producer for short films and on location shoots • Casting and talent management • Full-service production company • Corporate and independent client base • Chief photographer • Chief editor for both video and photography • Scriptwriter and storyboard artist • Producer for short films and on location shoots • Casting and talent management