Agile Coach

• Oct 2020 - Present

IT Analysts Team Lead - Digital Stream

• Jun 2018 - Oct 2020

Hiring and developing a great IT Analysts teamMonitor and control the planning of activities and priorities of the teamTrain the team in order to follow the processes and tools selected, in order to extract and document business requirementsMonitor service and documentation quality and implement improvement actionsGuiding the team in the agile transformation journeyBuilding a knowledge sharing routine within the teamJIRA & Confluence evangelist

Team Leader/Scrum Master - Application Development

• Apr 2016 - May 2018

Ensure development and maintenance of core banking application, coordinating a team of analysts, developers and ops engineersEnsure all necessary hardware, software and knowledge resources are available for the teamRecruit new employees (including contractors or external consultants)Identify staff development planSet goals for team members; follow up of agreed objectivesSupport team members to meet the objectives by identifying corrective actionsMaintain the relationship with the stakeholders/beneficiaries Drive the change management process for the core banking platformEnsure proper allocation of tasks within the team to meet the deadline Act as escalation point for major incidents Support the change delivery by analyzing the project requirements, designing the technical solution in compliance with the bank policies and best practicesEnsure knowledge sharing throughout the team

Team Coordinator IT Business Analysts

• Jan 2016 - Mar 2016

Team Leader IT Analysts

• Oct 2013 - Dec 2015

Coordinate the IT team of business analysts, ensuring the efficient analysis of changes to IT applications according to internal policies and best practices.Coordinate the business analysis activity for developments of banking software by allocating business analysts with the required business and technical competence to projects and changes. Manages the relationship with the IT Business Relationship Management Department and with the Project Management Department on the topic of resource allocation for projects according to their expertise.Offer consultancy to colleagues under direct line when they need confirmation on the expertise area, or related to procedures, architecture and methodology.Elaborate team methodology and working procedures according to the best practices in the field and ensure that they are respected.Collaborate with the other IT teams to ensure coherent communication between the teams.Handle the relationship with the software providers to ensure that the services and implementations delivered are at the required quality standards and according to the agreed service levels or delivery schedules.

Project Manager

• Dec 2012 - Oct 2013

Manage the bank projects according to the internal methodologyPrepare Projects Planning, establish the necessary deliverables and monitor operational cycle of the project using Ms ProjectIdentify human resources needed in the project and assign individual responsibilitiesMotivate project team members to maximize their contribution to the projectCoordinate the analysis for the project documentation (Business Specifications Document, Cost and Benefit Analysis, Authorization Files, Procedural Framework, Testing Scenarios, IT solution)Assess project documentation and if case identify alternative solutions, estimate effort and costs;Ensure the implementation of the project together with the divisions/ departments of the bank based on the implementation planPerform effective project communication to business departments involved, including updates, presentationsManage the creation and execution of test plansDraw up together with the project team the User Guideline, other relevant materials for the project beneficiary, the training documentationManage projects to successful implementation. Ensure effective implementation planning, hands over all the proper documentation (sign of the acceptance according to solution agreed, contracts)

Product Analyst - Payments

• Apr 2012 - Dec 2012

- End-to-end owner of payments products and processes in every country;- Achieve balance between simplification/standardization;- Ensure maximum synergies between the countries, manage deviations from standard features and processes;- Manage relationships with vendors, payments associations and National Banks;- Implement products and services which add more value to the bank’s customers;- Balance cost effectiveness and scale benefits with local competitiveness;- Coordinate development with local product managers to ensure compliance with local clearing systems and habits;- Design, monitor and improve all product processes related to payments; agreement on SLA with vendors involved;- Monitor performance of process and SLA’s to ensure a consistent and superior customer experience;- Ensures that products and processes comply with regulations and internal directives;- Manage gap analysis during expansion to a new country;- Responsible for clarifications with legal experts and accounting during design and analysis phase of new country launch;- Support for Lending and Cards project which have impact on payments area;- Responsible for training of local branch product managers, back office and call center;

Cash Management Consultant

• Jun 2008 - Apr 2012

- develop Cash Management products and services' portfolio;- member of SEPA project team, member of ARB committees on these matters;- PSD project manager;- product manager for direct debit, internet banking, payments, sweeping- subject-matter expert on the Cash Management products and services, usage and application to business/client needs- gather, analyze and assess all necessary reports and data to optimize product performance- create and distribute periodic product-specific report, action items and status- work with sales professionals and other internal and external users of the products to understand and assess the marketplace needs- promote Cash Management products and services for corporate customers- create and publish product-related content for Cash Management products and services- conduct market research for Cash Management products and services

Cash Management Product Manager

• Jul 2007 - Jun 2008

- implement Cash Management strategy and leverage advantages of Citibank’s strategy;- product development and management of products like liabilities, collections via traditional and alternative channels, liquidity structures;- vendor relationship coordinator;- aligning product offering to customer needs, competition, market opportunities, regulatory development;- monitor own product portfolio revenues and managing direct expenses. - implement Cash Management strategy and leverage advantages of Citibank’s strategy;- product development and management of products like liabilities, collections via traditional and alternative channels, liquidity structures;- vendor relationship coordinator;- aligning product offering to customer needs, competition, market opportunities, regulatory development;- monitor own product portfolio revenues and managing direct expenses.

Cash Management Consultant

• Mar 2003 - Jul 2007

- responsible for solving Cash Management problems;- implementation of Cash Management solution for corporate clients;- active participation in testing of Cash Management applications;- identify and suggest enhancements that will improve clients’ efficiency (for electronic statement of account, payment formats in e-banking tools);- meetings with corporate clients and establish a good relationship by analyzing and investigating client service requests, assess the urgency and sensitivity of inquiries and prioritize accordingly.