Experience

Abbott

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Learning And Development Specialist

  • Jun 2021 - Present



San Vicente Catholic School

• Barrigada, Guam

• English Teacher

  • Oct 2015 - May 2016

  Managed middle-school aged children in various educational and extra curricular environments including classroom instruction, student organizations, social activities, school performances, faith formation activities, and school fundraising events Developed and prepared instructional materials and activities for multifaceted learners in multiple subject areas including theology, literature, and language arts Coordinated and executed fundraising, social, and spiritual activities for eighth grade class in preparation for promotional ceremony including parent meetings, baccalaureate mass, and promotional ceremony Participated in the development and execution of instructional modifications for students with learning impairments and disabilities Managed the organization of student work samples and documentation for parent conferences and personal records Show less



Bank of Guam

• Banking
• 100 - 200 Employee

• Customer Support Officer

  • Jun 2015 - Feb 2016

  Monitored and answered call center queue to assist retail and business customers with various inquiries relating to their accounts, general bank information, and other inquiries Supervised call center overnight/24 hour associates, approving work entries and assisting with inquiries/approvals as necessary Monitored various bank service systems (i.e. automatic teller machines, telephone and e-banking services) for local, regional, and San Francisco branch networks; dispatched and notified maintenance teams/personnel as necessary and reported technical issues and all pertinent status updates to senior management Utilized various programs and systems to perform maintenance on and assist customers and branch networks with multiple product inquiries relating to online banking services, credit card products, and bank accounts Performed maintenance on customer accounts at the customer or bank official request following BOG standard operating procedures Designed various training materials and presentations for call center associates (i.e. customer service skills, email etiquette, products and services knowledge) Show less



Sorensen Pacific Broadcasting

• Hagatna, Guam

• On Air Personality

  • Jun 2010 - Feb 2015

  Conducted daily traffic surveillance and relayed live reports to three broadcast stations: Newstalk K57 AM, Power 98 FM, and The Kat FM Fulfilled sponsorship contract requirements by ensuring reports were conducted in a professional and entertaining manner, and executing live read promotions Hosted and produced on-air shows as part of the Power 98 weekend lineup, Newstalk K57 weeknight lineup, and on-call for Power 98 and The Kat weekday talents Ensured proper placement of radio advertisements per the station log Hosted various community and promotional events Show less



Bank of Guam

• Banking
• 100 - 200 Employee

• Card Services Officer

  • Apr 2012 - Dec 2014

  Managed a staff of four associates overseeing daily operations for credit and debit card services and dispute intake and resolution Monitored daily customer and inter-agency interactions to identify service issues and fraud alerts Developed fraud-response strategies including several major local and national retail breaches that resulted in the savings and recovery of tens of thousands of dollars in possible losses for the bank Oversaw the intake and processing of credit and debit card disputes in order to ensure compliance with bank and federal deadlines and policies that resulted in the discovery of a local scheme involving same-day deposit funds availability features of automated teller machines Oversaw daily operations to ensure high quality customer service standards and compliance with internal and federal policies and procedures Developed training materials and opportunities for associates Show less



DZSP 21 LLC

• United States
• Facilities Services
• 1 - 100 Employee

• Editor

  • Oct 2010 - Aug 2011

  Managed a team of four civilian and two military reporters and videographers in connection with the weekly publication of the Joint Region Edge on all local military installations and the monthly update of the Joint Military News Network broadcast on local cable service providers Managed the collaboration of coverage and services among various military public affairs offices or various newsworthy events for these products and for submission to national military news networks Oversaw the layout, publication, and distribution of media products with local affiliates Developed standard operating procedures to improve operational proficiency Provided additional public affairs support to DZSP 21 LLC, NAVFAC Marianas, and Commander, Joint Region Marianas Show less



Saint Anthony Catholic School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• English Teacher

  • Aug 2006 - Feb 2010

  Managed elementary and middle-school aged children in various educational and extra curricular environments including classroom instruction, student organizations, social activities, school performances, faith formation activities, and school fundraising events Developed and prepared instructional materials and activities for multifaceted learners in multiple subject areas including theology, music, literature, language arts, and social studies Participated in the development and execution of instructional modifications for students with learning impairments and disabilities Managed the organization of student work samples and documentation for parent conferences and personal records Show less