Experience

YWCA of Western Massachusetts

• United States
• Individual and Family Services
• 1 - 100 Employee

• SAFEPLAN Advocate

  • Jan 2021 - Present

  Assist survivors of domestic violence, sexual assault and stalking with restraining orders. Create a personalized safety plan and offer referrals to community resources for counseling, housing and legal aid. Prepare survivors for court hearings and accompany them in court. Provide emotional and moral support through the court process. Assist survivors of domestic violence, sexual assault and stalking with restraining orders. Create a personalized safety plan and offer referrals to community resources for counseling, housing and legal aid. Prepare survivors for court hearings and accompany them in court. Provide emotional and moral support through the court process.



PetSmart

• United States
• Retail
• 700 & Above Employee

• Customer Engagement Leader

  • Feb 2017 - Jan 2021

  Supervise department associates and oversee care of company animals. Order department supplies and process shipments. Conduct weekly inventory counts. Oversee store engagement metrics and ensure customer experience is positive.

• Associate Leader

  • May 2015 - Jan 2021

  I am a leader with a passion and commitment to helping associates succeed. I coach associates on behaviors that improve sales and pet parent satisfaction. I also ensure associates are competent on monthly safety topics and train associates in new tasks that drive operational excellence. In addition, I work with our adoption partner to organize and keep all pet records up-to-date and complete daily checks on the animals in our care. Lastly, I ensure products are priced accordingly and complete weekly out of date product pricing throughout the store. Show less



Womens Correctional Center

• Graduate Intern

  • Sep 2018 - May 2019

  Created a data file which includes information from one thousand inmates to identify women who are involved in sexual exploitation and trafficking. Became familiar with the case management database and assessments, as well as the jail management system to identify relevant information for the project. Analyzed the data to identify patterns and potential victims to prevent future trafficking and exploitation. Conducted interviews with inmates and partnered with counselors to identify women at risk for trafficking. Show less