Director Global Business Services / Project Lead + Product Owner

• Apr 2020 - Present

Making mobility so cheap that only the rich can afford to buy a car...Currently acting as Project Lead and Product Owner for multiple initiatives within the Finance Division in Global Business Services. I am the lead product owner for two major Software Projects to modernize our internal back-office management software for fleet maintenance and damage claims. I am also leading a project to introduce AI-driven damage recognition to our operations.Before that, I was introducing Payment Reportings to track Sixt's payment performance throughout all channels.

MBA Candidate

• Aug 2018 - Mar 2020

Vice President - Operations & Supply-Chain Management Club (MBA)

• Nov 2018 - Sep 2019

Pathways Operations Manager (MBA Summer Internship)

• Jul 2019 - Sep 2019

Reduced associate walking distances in Sort Centers (Amazon Transportation Services) by 16% through various process improvements and training initiatives. Reduced associate walking distances in Sort Centers (Amazon Transportation Services) by 16% through various process improvements and training initiatives.

Head of Central Operations & Quality

• Feb 2016 - Aug 2017

Reporting directly to the managing director, I was heading the departments Operations (Business) Development, Quality Management, Property Management and Operations Training. The team's responsibilities included:• Deliver the company’s strategy, standards and CI effectively into all branches.• Ensuring outstanding customer service and customer satisfaction• Identify operational issues, working with field operations team and key departments to create and implement solutions and to create, improve and maintain branch processes and manuals.• Provide data to the area operations teams to support them in improving branch performance.• Support managing director in planning yearly budgets and developing business cases.• Manage relevant operational budgets effectively.• Developing the UK branch network expansion & maintaining all existing properties.• Develop and conduct training and onboarding plans for all operational staff.

Senior Manager -Project Management

• Jan 2014 - Jan 2016

Reporting directly to the managing director of the UK, I was managing the following projects among others. Most of these projects involved both internal and external stakeholders in the UK and Germany: • Restructuration of the motor self-insurance for the UK fleet (Both property damage and third party personal injury). This project involved the setting up of new risk pools in the captive insurance, the change of an external service provider and the development of a new reporting structure.• Development of a counter fraud system to tackle different types of external fraud. • Roll-out of an internal invoice validation, approval and payment system. • Implementation of a new telephone system for the UK call centre. • Migration of the UK reporting structure from an Informix to Oracle SQL environment.

Quality Manager - Business Analysis & Audit

• Oct 2012 - Dec 2013

Responsibilities• Providing the Operations Director with Data• Conducting the internal audit for the UK• Manage quality KPIs Achievements• Lead the UK to number one in the global country benchmark for internal audit. • Developed and implemented an automated reporting system, reducing the operational reporting and controlling effort from 50+ hours per month to less than 5 hours.

Corporate Student

• Oct 2009 - Sep 2012

While I earned my Bachelor's degree in Service Management and Marketing (Business), I was employed as a corporate student at Sixt rent a car. The programme contained 6 three month long practical phases (working full time) in which I was working in several departments at the Sixt headquarters in Munich and London. These units included HR Development, Innovation Management,Search Engine Optimization, Project Management, and Quality Management. During this time I gained valuable insights into many different aspects of the business which helped me a great deal to understand the company's strategy better and to place my roles and projects into the 'bigger picture'.