Experience

Scott+Scott

• United States
• Law Practice
• 1 - 100 Employee

• IT Support Analyst

  • Apr 2019 - Present

  • Provide NYC onsite and remote support via GoToAssist for ~125 users in varies offices. • Assisting with the IT onboarding and IT outboarding process of employees. • Negotiating prices and orders with vendors and providers to develop a relationship and improve the IT ecosystem. • Administer, manage, and monitor the NYC facility using BMS console, HVAC system, and CCure9000 server. • Implemented Hikvision video surveillance for NYC facility. • Administration and management of Zoom, MS Teams accounts and Zoom rooms for video conference rooms. • Management of Exchange server and O365 Exchange hybrid environment of mailboxes, licenses, and mailbox migration. • Creating email signatures via O365 CodeTwo email signature application. • Server management of Active Directory, DNS, DHCP and Azure AD. • Print server management of all copiers using Equitrac server to track copy cost and billing expenses. • Network administration of Cisco ASA, Cisco switches, HP Aruba switches and Cisco VPN. • Managing the VOIP system of Mitel phones with Mitel MiVoice, MiCollab, and MiVoice Border Gateway. • Administration of cloud storage of Citrix ShareFile and Microsoft OneDrive. • Network cabling installation for the NYC offices, cubicles, and IT network-telecom room. • Administrating with NAS devices like Qnap, Buffalo, and Synology for large-sized Litigation data. • Maintaining and tracking IT equipment inventory with Asset Tiger cloud-based asset management. • Backup data management of virtual servers and snapshots with Nakivo Backup & Replication. • Perform hardware refresh cycle, custom images with Clonezilla and deployed HP computers with user data migration. • Monitoring and management of Sophos Antivirus and Malwarebytes Nebula Cloud for endpoint security and protection. • Familiar with document management system with NetDocuments and SharePoint. • Virtualization management of VMware ESXI Hypervisor and Microsoft Hyper-V. Show less



The Execu|Search Group

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• IT Contractor

  • Jan 2019 - Feb 2019

  • Provided onsite help desk support and Windows 10 deployment project for end client, International Rescue Committee. • Responsible for the implementation, installation, maintenance, and support of ~1000 End Users Infrastructure Support equipment, software and connectivity for Windows workstations, printers, LAN, AV, Video conferencing, and Phones. • Responsible implementing known troubleshooting solutions and root cause analysis to software and hardware problems. • Provided over-the-phone and on-site Level 2 assistance to users; escalate to Level 3 when necessary. • Manage the ServiceNow queue to ensure all tickets are complete in a timely manner in compliance with our SLA's. • Performed refresh, imaging and data migration tasks for devices reaching Life Cycle Retirement in PC environment. Show less



God's Love We Deliver

• United States
• Non-profit Organizations
• 100 - 200 Employee

• IT Support Specialist

  • Mar 2017 - Nov 2018

  • Provided onsite System Administration and IT management support. • Maintained, analyzed, and troubleshooted hardware and application issues in a nonprofit office setting with ~ 100 users. • Configured, managed, and assigned mailboxes, licenses, security & compliance policies in O365 Exchange Admin Center. • Configured and managed users and groups, group policies, LAPS, and Bitlocker recovery keys in Active Directory. • Configured and managed virtual machines in virtualization environment via VMware. • Provided basic network support of Cisco equipment via the assistance Cisco Smartnet assistance • Assisted in the IT onboarding process of introducing new hires in the workplace. • Performed refresh, imaging and data migration tasks for devices reaching Life Cycle Retirement in a Dell environment. • Processed and managed IT billing, equipment orders, warranties, and licenses via quote request from third party vendors. • Deployed and managed Endpoint Security, File server Security and Antivirus agents via ESET Remote Administrator. • Performed Asset and Incident Management on Fresh Service with remote desktop support via ConnectWise Automate. • Managed backups in Symantec Backup Exec, Veeam Backup and Azure cloud backup for Disaster Recovery. • Provided BYOD support and mobile support for Driver phones in Samsung Knox MDM. • Configured, managed, and provisioned Polycom phones via Vonage VoIP cloud site. • Provided AV support and Digital Signage for Conference Room meetings and High-Profile events. Show less



NSC Global

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Level 2 Desktop Technician

  • Mar 2016 - Mar 2017

  • Provided onsite desktop support for clients such as Grant Thornton ~ 300 users and Emblem Health ~ 500 users. • Maintained, analyzed, and troubleshooted hardware and software issues in an office setting of ~300 users. • Performed Asset and Incident Management on Remedy with remote desktop support via LogMeIn and GotoAssist. • Performed refresh, imaging, and data migration tasks for devices reaching Life Cycle Retirement in Lenovo environment. • Set up Audio, Video and presentation support for high-profile Executives. • Performed all levels of installation and support of laptops, printers, Apple IOS and Android mobile devices. • Documented, maintained, upgradde or replaced hardware and software systems. Show less



Humana

• United States
• Insurance
• 700 & Above Employee

• Data Integrity Specialist

  • Feb 2015 - Feb 2016

  • Generated registrations, notifications and reports for Engagement Source, MAP Calls, FamFit, Coach Details & SilverPop.• Edited email templates and sending mass distribution of emails in SilverPop. • Managed invoices for purchase orders in Iprocurement system.• Provided some general clerical office and administrative support for the entire workplace including audio/ video editing.

• Coordinator

  • Aug 2012 - Jan 2015

  • Maintained the same Office / Support responsibilities with the Title Change.



Harris Rothenberg International

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Office Assistant / Tech Support

  • Jul 2009 - Jul 2012

  • Assisted in troubleshoots for laptops, servers, printers, and networks throughout the company. • Installed, configured, upgraded, and prepared OS and software for laptops & desktops of ~100 users. • Administered, managed, and configured active directory of users. • Configured printers and mapped drives within the network domain. • Organized, logged inventory, and documented status of overall computer equipment. • Recorded and maintained documentation of troubleshoot solutions. • Assisted in QA testing of client websites for web developers. • Recorded and edited audio/ video for webinars, podcasts, and client presentations to upload for web developers. • Provided general clerical office and administrative support for the entire workplace. • Processed, labeled, distributed of mail and interoffice mail. • Ordered, maintained, organized, and restocked inventory of pantry and office supplies. • Processed and archived files in Iron mountain. • Prepared and coordinated conference rooms for video conferences and presentations. • Printed copy requests of proposals, booklets, health fairs and training materials by deadlines. • Communicating and coordinating workplace issues. Show less



AIG

• United States
• Insurance
• 700 & Above Employee

• File Clerk

  • Sep 2006 - Nov 2008

  • Received, sorted, stamped and scanned mail documents.• Dealt with match & returns, attachments, security reports, documents, scanned payments onto Iview daily basis and provided office & administrative support.• Purged and requested files from Iron mountain archives.• Completed and shipped out files for review requested by auditors on due deadlines.• Processed, pulled and organized files back in order.• Processed, stamped and logged checks in system log spreadsheet on a daily basis.• Processed and distributed corporate mail, FedEx and UPS deliveries.• Provided customer service for clients. Show less

• Mail Clerk

  • Jan 2003 - Aug 2006

  • Processed, sorted, distributed corporate mail, FedEx and UPS deliveries throughout the company building.