Experience

xtype.io

• United States
• Software Development
• 1 - 100 Employee

• Field Technical Officer

  • Jul 2022 - Present

  Prevent Environment Inconsistencies on ServiceNow® xtype provides multi-environment visibility, controlled instance synchronization, zero-touch deployments, accelerated delivery, and enhanced governance. The ONLY deployment automation ServiceNow App which supports the entire Platform, Store Applications, and App Engine Studio Applications. - Accelerated development - Real-time multi-environment visibility - Controlled instance synchronization - Automation and governance We are driving improved business outcomes at scale. Show less



ECS

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Technical Officer

  • Jul 2015 - Apr 2021

  As Field Technical Officer responsibilities include: Assist and Answer fundamentals of technology blocks to be used, choice of the ServiceNow and complimentary platform/tech over other, helping team visualize products with the available resources and assets. Help build, manage, and validate a Tech Roadmap for ESC - Integrated Solutions Center of Excellence, ServiceNow and supporting Products. As validation of ideas happen with acquisition of users and customers, products may undergo transformation on required features set and Market needs. A roadmap to achieve those “strategic goals” for clients, and be able to successfully adjust an approach with changing needs is expected from CTO's, CIO's or CSO's of our clients. Methodology: Help build progressive learning cultures and establish a predictable model of envisioning, designing and developing products. Connecting Business Requirements with activity: As an Executive Tech leader, bringing the perspective of tech as a differentiator for our clients. Understanding the “Market Needs” of our clients across multiple industry verticals. Empathize and bring Insights to build a pragmatic approach – which, translates into better cost-benefit analysis. Tech is an important foundation for our clients and most of their success is based on the robustness of the ServiceNow platform/product which our client is building. Tech has a huge portion in determining the success and future of our clients initiatives and strategic objectives . Platform and Product(s) Innovation through Research and continuous improvement. Provide strategic insights which ultimately enables personnel who will influence or digest critical and factual inputs for future IP Creation. ITSM, IITOM, ITBM, CSM, Field Services, SecOps, Connected Operations (IoT), Domain Separation, HR, and Finance Business Development Show less



ServiceNow

• United States
• Software Development
• 700 & Above Employee

• Platform Architect

  • Nov 2006 - Jul 2015

  Responsibilities Included: Assisting the sales personnel in the qualification of Global MSP/GSI customer needs and performing pre demo needs analysis Participation on strategic accounts either in support or lead. Provide mentoring and training to peers and other colleagues in the organization. Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via webex Generation of product demo scripts and scenarios and maintaining demonstration environment(s) Scoping and delivering Proof of Concept/Proof of Value engagements with prospects Responding to Request for Information/Proposal documents Staying current on product developments/releases to a level required for demo and POC/POC Supporting Marketing events – user conferences, trade shows, webinars etc Staying current on competitive analyses and understanding differentiators between the company and its competitors. Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc. In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment Act as the ServiceNow subject matter expert at Executive briefings / marketing events Show less



GIA (Gemological Institute of America)

• United States
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Manager, Production Support

  • Feb 2000 - Nov 2006

  Established in 1931, GIA is the world’s largest and most respected nonprofit institute of gemological research and learning. Conceived 75 years ago in the grand tradition of Europe’s most respected institutes, GIA discovers (through GIA Research), imparts (through GIA Education), and applies (through the GIA Laboratory and GIA Instruments) gemological knowledge to ensure the public trust in gems and jewelry. With 1,100 employees, the Institute’s scientists, diamond graders, and educators are regarded, collectively, as the world's foremost authority in gemology. Show less