Cyber Security Analyst

• May 2020 - Present

As a cybersecurity advisor for JTS, my primary role is to provide expert guidance and recommendations to enhance JTS’s overall security posture. 1. Conduct thorough assessments of our existing infrastructure, systems, and logistics to identify vulnerabilities and potential risks. 2. Develop and implement robust cybersecurity policies, procedures, and best practices tailored to our specific business needs and industry standards. 3. Stay up to date with the latest cyber threats, attack vectors, and emerging technologies to proactively address potential security gaps. 4. Collaborate with cross-functional teams, including IT, operations, and legal, to ensure the integration of security measures across all departments and processes. 5. Regularly perform security audits and penetration testing to identify weaknesses in our network infrastructure, application development, and data storage systems. 6. Advise on the selection, implementation, and configuration of security technologies such as firewalls, intrusion detection systems (IDS), and data encryption mechanisms. 7. Develop and deliver cybersecurity awareness training programs to educate employees on potential risks, social engineering techniques, and best practices for data protection. 8. Monitor and analyze security logs, alerts, and incidents to promptly respond to potential security breaches and mitigate the impact of cyber-attacks. 9. Keep abreast of relevant laws, regulations, and compliance requirements related to data protection and privacy, ensuring our organization remains in compliance and adequately protects sensitive information. By fulfilling these responsibilities, I play a vital role in safeguarding JTS’s assets, maintaining the trust of customers, and ensuring the continuity of JTS’s business operations in an increasingly complex and challenging cybersecurity landscape. Show less

Information Resource Manager | GS 2210 | Western Region IRM

• Apr 2022 - Present

1. Maintained 365 websites and tools, ensuring their effective utilization within the platform using lean six sigma principles.2. Collaborated strategically with Information Resource Managers (IRMs) and Region Staff to develop innovative procedures to enhance the overall user experience and meet stakeholder needs, increasing value creation in business process management.3. Enforced the DCMA Manual 4501-04 and aligned it with guidance issued by the National Archives and Records Administration (NARA) and the Office of Management and Budget (OMB) to ensure compliance with records and information management requirements.4. Constantly learned and stayed updated with the latest web design and information management developments to enhance the 365 websites and tools.5. Acted as a mentor to guide IRMs and Region Staff in implementing effective strategies for improving websites and tools.6. Conducted meticulous testing of websites and tools to identify areas for program improvement and ensure alignment with government objectives and stakeholder needs.7. Developed long-term strategies and policies for effective implementation and monitoring of records management plans.8. Established a comprehensive framework for managing information security risks within the organization, including data classification, security measures, access controls, and data retention and disposal guidelines.9. Collaborated with Senior Leaders from Contract Management Offices (CMOs) to effectively communicate information management resources and current policies.10. Utilized technologies such as Java Database Connectivity (JDBC), Oracle Database, Open Database Connectivity (ODBC), and Query Management Facility (QMF) for Windows to support data management, analysis, and reporting.11. Served as a liaison between Boeing Corporation technology support and CMO personnel, ensuring efficient utilization of the technology platform. Show less

IT Specialist (Data Management) | GS 2210 | CMO IRM

• Oct 2016 - Present

1. Leverage information dissemination channels (websites, intranets, automation tools) for timely and targeted information delivery.2. Utilize push notifications and alerts to notify users of updates and essential information.3. Establish knowledge management practices and IT strategies to organize, store, and share organizational knowledge.4. Foster a knowledge-sharing culture among government employees to promote collaboration and innovation.5. Create a knowledge-based environment for easy access to information and efficient decision-making.6. Implement technical project plans and efficient stored procedures to improve information retrieval speed and accuracy.7. Enhance information retrieval and dissemination efficiency through automation tools and advanced search capabilities.8. Ensure compliance with DCMA instructions, records management standards, and legal guidelines for managing records.9. Coordinate and oversee technical projects related to information security in the Western Region.10. Evaluate the effectiveness of information system security measures and identify vulnerabilities for improvement.11. Provide guidance and training to users on IT technologies used in government IRM.12. Ensure relevant information and resources are available to supervisors and senior leaders for informed decision-making.13. Manage change related to information resource management to facilitate smooth transitions and user adoption.14. Continuously update knowledge in Microsoft 365 and evaluate the usefulness of new features.15. Design and develop an automated awards system on Microsoft 365 for the specific needs of DCMA Western Region. Show less

Communication Support Assistant | GS 0394

• Aug 2016 - Sep 2016

1. Perform regular database maintenance and clean-up for the Defense Contract Management Agency (DCMA) IT division's user and electronics inventory. 2. Ensure 90% of the Northwest Region IT inventory is cleaned up, organized, and accurately documented in the database. 3. Update the database with new electronics as they are brought in and assign or store them appropriately. 4. Evaluate and update existing technology inventory records, ensuring they are complete and accurate. 5. Process missing receipts by requesting users to sign receipts and completing the process by signing and uploading them into the database. 6. Identify errors or discrepancies in the inventory and take necessary actions to update or escalate the issues for resolution. 7. Collaborate with IT team members to verify and validate inventory data, ensuring consistency and reliability. 8. Assist in conducting physical audits of IT inventory to reconcile database records with actual items. 9. Provide regular inventory status reports and updates to the IT division and relevant stakeholders. 10. Support the IT team in tracking equipment movement and assignment within the organization. 11. Assist in the implementation of standardized inventory management procedures and best practices. 12. Coordinate with IT staff and users to ensure the timely return and decommissioning of outdated or unused electronics. 13. Provide technical support to users in accessing and utilizing the database effectively. 14. Collaborate with the IT team to develop and maintain documentation for inventory-related processes. 15. Communicate with internal and external stakeholders on inventory-related matters, ensuring smooth information flow and resolving queries. 16. Provide general administrative support to the IT division, including organizing meetings, managing calendars, and handling correspondence. Show less

Warehouse Associate

• Jun 2016 - Jul 2016

L2 VoIP Support Engineer - French

• Apr 2016 - May 2016

1. Develop and create comprehensive instructional materials, including a handbook and "how-to" guides, tailored specifically for the French Division to enhance user understanding and proficiency in using company tools and systems. 2. Compile and organize frequently asked questions from Canadian French-speaking clients, and provide clear and concise answers to create a daily FAQ document for the CSS Corp French Division, improving employee efficiency and reducing time spent searching for information online. 3. Act as the primary Technical Support contact for Vonage-iCore customers, promptly responding to inquiries, troubleshooting technical issues, and providing accurate and helpful solutions. 4. Generate and manage support tickets, ensuring all customer inquiries are logged, properly documented, and resolved in a timely manner, or escalated to the engineering team when necessary. 5. Perform troubleshooting tasks for BroadWorks and M6 devices, including resetting passwords, adding new users, and removing users from the systems, ensuring seamless functionality for clients. 6. Maintain a high level of professionalism and attentiveness when engaging with customers, actively listening to their needs, and delivering appropriate solutions to exceed their expectations. 7. Proactively follow up with customers after resolving their issues, ensuring their satisfaction with the provided support and addressing any additional concerns they may have. 8. Collaborate with the engineering team to resolve complex technical issues that require specialized expertise, providing detailed information and context to aid in problem resolution. 9. Stay up-to-date with the latest developments in CSS Corp's products and services, as well as industry trends and best practices, to effectively address customer inquiries and offer innovative solutions. Show less

Shibboleth Technology

• Jan 2016 - Mar 2016

1. Identity and Access Management (IAM): Understanding and expertise in IAM principles and concepts, including authentication, authorization, and user attribute management.2. Single Sign-On (SSO): Proficiency in implementing and managing Single Sign-On solutions using Shibboleth technology to enable seamless access to multiple applications with a single set of credentials.3. SAML (Security Assertion Markup Language): In-depth knowledge of SAML, the standard protocol used by Shibboleth for exchanging authentication and authorization data between identity providers and service providers.4. Federation Management: Ability to configure and manage federations, establishing trust relationships between identity providers and service providers to enable secure inter-organizational access.5. Web Application Security: Strong understanding of web application security principles and best practices, ensuring the secure integration of Shibboleth technology with various web applications.6. Integration and Deployment: Skill in integrating Shibboleth technology with existing IT systems and applications, as well as deploying and configuring the necessary components for a robust and scalable infrastructure.7. Attribute Mapping: Expertise in defining and mapping user attributes from identity providers to service providers, ensuring the appropriate release of information for authorization purposes.8. Troubleshooting and Support: Proficient in diagnosing and resolving issues related to Shibboleth deployments, providing technical support to end-users and stakeholders.9. Performance Optimization: Ability to optimize Shibboleth configurations and infrastructure to ensure high-performance, low-latency, and reliable access for users.10. Security and Compliance: Knowledge of security best practices and compliance requirements (e.g., GDPR, HIPAA) when using Shibboleth technology to handle sensitive user information and protect privacy. Show less

IT Intern

• Jan 2016 - Mar 2016

1. Windows Server 2008/2012 Administration: Proficiency in managing and configuring Windows Server operating systems, including installation, updates, and system settings.2. Linux Server Administration: Expertise in administering Linux servers, particularly CentOS and Red Hat distributions, including package management, user management, and security configurations.3. Network Configuration: Knowledge of network protocols, IP addressing, subnetting, and network troubleshooting to set up and maintain a reliable and secure network infrastructure.4. Deployment Management: Skill in deploying server applications and services, ensuring smooth and efficient implementation across the network.5. System Backup and Recovery: Ability to perform regular system backups and develop disaster recovery plans to protect critical data and ensure business continuity.6. Windows Security Configuration: Proficient in configuring security settings on Windows Server systems to protect against unauthorized access and potential threats.7. Active Directory Management: Expertise in managing Active Directory, including user and group management, organizational units (OUs), and domain controllers.8. Group Policy Management: Ability to create, manage, and enforce Group Policy Objects (GPOs) using Group Policy Management Console (GPMC) to control user and computer configurations.9. Microsoft Encrypting File System (EFS): Knowledge of EFS to implement file-level encryption on Windows servers for data protection.10. Server Performance Optimization: Skill in analyzing server performance metrics, identifying bottlenecks, and optimizing server resources for better efficiency.11. Resultant Set of Policy (RSOP) Analysis: Ability to generate and analyze RSOP reports to troubleshoot Group Policy-related issues and ensure policy compliance. Show less

Homeless World Cup Player 2012

• Aug 2012 - Nov 2012

1. Communication: Effective communication is essential for a sports leader to convey their vision, strategies, and expectations to team members. This includes active listening, providing clear instructions, and fostering open and honest dialogue with athletes and coaching staff. 2. Motivation: A strong sports leader possesses the ability to inspire and motivate athletes to give their best effort both individually and as a team. They understand how to tap into each athlete's intrinsic motivation and provide encouragement to overcome challenges and achieve goals. 3. Decision-making: Leadership in sports often requires making quick and informed decisions, especially during high-pressure situations. Sports leaders need to be decisive, considering various factors, and selecting the best course of action to benefit the team's performance. 4. Conflict Resolution: In team sports, conflicts may arise between athletes, coaches, or even with external stakeholders. A skilled sports leader can handle conflicts effectively by mediating disputes, fostering understanding, and promoting a positive team dynamic. 5. Emotional Intelligence: Being emotionally intelligent allows a sports leader to understand and manage their own emotions and empathize with the emotions of others. This skill helps build strong relationships, handle stress, and create a supportive team environment that nurtures individual growth and team cohesion. Show less

Intern

• Sep 2010 - Dec 2010

1. Hardware Troubleshooting: Ability to diagnose and repair hardware issues in desktops, laptops, and peripherals. 2. Software Troubleshooting: Proficiency in identifying and resolving software-related problems, including operating system issues and application errors. 3. Operating System Installation and Configuration: Skill in installing and configuring various operating systems, such as Windows, macOS, and Linux. 4. Virus and Malware Removal: Knowledge of tools and techniques to detect and remove viruses, malware, and other security threats. 5. Data Backup and Recovery: Ability to perform data backups and recover lost or corrupted data from storage devices. 6. Hardware and Software Upgrades: Experience in upgrading computer components (e.g., RAM, hard drives) and updating software applications. 7. Networking Troubleshooting: Understanding of network connectivity issues and proficiency in troubleshooting wired and wireless network problems. 8. System Maintenance: Knowledge of regular system maintenance tasks, such as disk cleanup, defragmentation, and system optimization. 9. Customer Service: Strong interpersonal skills and the ability to communicate effectively with customers while providing excellent service. 10. Technical Documentation: Capacity to maintain detailed records of repairs, upgrades, and troubleshooting steps for future reference. Show less