Deven Tolia
Director of Customer Success at BigSpring- Claim this Profile
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English Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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Bengali Native or bilingual proficiency
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Gujarati Native or bilingual proficiency
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Bio
Ratul Ghosh
Deven helped me learn the ropes in Uber and helped us build the best expansion drives in the subcontinent and the governance / process around it. He also helped solve sticky issues like arrears' collection in ~95% cash markets. He is organised, process-driven, an excellent communicator and manages stakeholder expectations well. He could be a great asset in whichever team he were part of.
Somnath Mukherjee
Deven and I have known each other since high school. It was a couple of years back when I decided to pursue an MBA and that is precisely when he went out of his way to help me prepare. It all started with his suggestions about how to prepare for the GMAT. Having done that he has been a pillar of support at every stage of the journey. He studied me as a person, the values that drive me, my strengths and shortcomings, and then went on to help me prepare my resume. He then moved on to advise as to how I should go about shortlisting schools for sending out my applications. Be it video essays, written essays, interview preparation or pitching for scholarships, Deven has been one person whom I could fall back upon at any time. In fact, he literally read through every iteration of each of these sections and offered his feedback. I really appreciate his willingness to go out of his way in order to be of value to people around him. Thank you, Deven.
Ratul Ghosh
Deven helped me learn the ropes in Uber and helped us build the best expansion drives in the subcontinent and the governance / process around it. He also helped solve sticky issues like arrears' collection in ~95% cash markets. He is organised, process-driven, an excellent communicator and manages stakeholder expectations well. He could be a great asset in whichever team he were part of.
Somnath Mukherjee
Deven and I have known each other since high school. It was a couple of years back when I decided to pursue an MBA and that is precisely when he went out of his way to help me prepare. It all started with his suggestions about how to prepare for the GMAT. Having done that he has been a pillar of support at every stage of the journey. He studied me as a person, the values that drive me, my strengths and shortcomings, and then went on to help me prepare my resume. He then moved on to advise as to how I should go about shortlisting schools for sending out my applications. Be it video essays, written essays, interview preparation or pitching for scholarships, Deven has been one person whom I could fall back upon at any time. In fact, he literally read through every iteration of each of these sections and offered his feedback. I really appreciate his willingness to go out of his way in order to be of value to people around him. Thank you, Deven.
Ratul Ghosh
Deven helped me learn the ropes in Uber and helped us build the best expansion drives in the subcontinent and the governance / process around it. He also helped solve sticky issues like arrears' collection in ~95% cash markets. He is organised, process-driven, an excellent communicator and manages stakeholder expectations well. He could be a great asset in whichever team he were part of.
Somnath Mukherjee
Deven and I have known each other since high school. It was a couple of years back when I decided to pursue an MBA and that is precisely when he went out of his way to help me prepare. It all started with his suggestions about how to prepare for the GMAT. Having done that he has been a pillar of support at every stage of the journey. He studied me as a person, the values that drive me, my strengths and shortcomings, and then went on to help me prepare my resume. He then moved on to advise as to how I should go about shortlisting schools for sending out my applications. Be it video essays, written essays, interview preparation or pitching for scholarships, Deven has been one person whom I could fall back upon at any time. In fact, he literally read through every iteration of each of these sections and offered his feedback. I really appreciate his willingness to go out of his way in order to be of value to people around him. Thank you, Deven.
Ratul Ghosh
Deven helped me learn the ropes in Uber and helped us build the best expansion drives in the subcontinent and the governance / process around it. He also helped solve sticky issues like arrears' collection in ~95% cash markets. He is organised, process-driven, an excellent communicator and manages stakeholder expectations well. He could be a great asset in whichever team he were part of.
Somnath Mukherjee
Deven and I have known each other since high school. It was a couple of years back when I decided to pursue an MBA and that is precisely when he went out of his way to help me prepare. It all started with his suggestions about how to prepare for the GMAT. Having done that he has been a pillar of support at every stage of the journey. He studied me as a person, the values that drive me, my strengths and shortcomings, and then went on to help me prepare my resume. He then moved on to advise as to how I should go about shortlisting schools for sending out my applications. Be it video essays, written essays, interview preparation or pitching for scholarships, Deven has been one person whom I could fall back upon at any time. In fact, he literally read through every iteration of each of these sections and offered his feedback. I really appreciate his willingness to go out of his way in order to be of value to people around him. Thank you, Deven.
Experience
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BigSpring
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Director of Customer Success
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Oct 2022 - Present
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WhiteHat Jr
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India
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E-Learning Providers
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700 & Above Employee
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Director Customer Experience / ORM
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Jul 2020 - May 2022
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Lead - East India Operations | Business Expansion Lead
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Apr 2018 - Nov 2019
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City Lead | Central Program Manager
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Aug 2016 - Mar 2018
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du
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United Arab Emirates
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Telecommunications
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700 & Above Employee
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Manager - Commercial Capacity and Demand Planning
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May 2014 - Jul 2016
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Millicom (Tigo)
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Luxembourg
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Telecommunications
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700 & Above Employee
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Finance Project Manager at Millicom DRC
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Feb 2013 - Jan 2014
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Africa Business Decision Support
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Jul 2012 - Jan 2013
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The Tony Elumelu Foundation
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Nigeria
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Non-profit Organizations
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100 - 200 Employee
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African Markets Internship (Pro bono)
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Jul 2011 - Sep 2011
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Thoughtworks
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United States
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Information Technology & Services
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700 & Above Employee
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Head of Business Development, TWI
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Sep 2008 - Jun 2010
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Iteration Manager | Business Analyst | Support Manager
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Feb 2005 - Aug 2008
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Education
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2010 - 2012
IESE Business School - University of Navarra
MBA, Marketing, M&A, Economics, Entrepreneurship -
2001 - 2005
R. V. College of Engineering, Bangalore
Bachelor of Engineering - (First Class with Distinction), CS -
1989 - 2001
Don Bosco
I.C.S.E, I.S.C, Physics, Chemistry, Mathematics, Computer Science
Community
