Cortney Norris
Retail Promotion Manager at PACCAR Parts- Claim this Profile
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Bio
Experience
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PACCAR Parts
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United States
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Truck Transportation
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500 - 600 Employee
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Retail Promotion Manager
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Oct 2020 - Present
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Kenworth Truck Co.
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United States
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Truck Transportation
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700 & Above Employee
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Assistant Production Manager
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Jun 2019 - Oct 2020
Responsible for process improvement in the areas of Safety, Quality, Production, and Material activities at the plant. Monitored the identification and elimination of defects in the plant and field by making sustainable improvements through data mining and coordination of activities.-Investigated, proposed and implemented improvements to processes that helped change Safety, Quality, Productivity, and Material performance.-Ensured improvements successfully implemented and sustained through development of standard work instructions, desk procedures, and training.-Actively engage in and supported quality improvement, cost reduction, warranty reduction, Six Sigma, internal audit, and other plant initiatives.-Planned for and supported implementation of new products necessitated by design changes into the production areas.-Developed and implemented procedures to track problem resolution and communicated results.-Coordinated follow-up and integration of action items across all responsible organizations, including Production, Engineering, and Materials.-Actively participate in a quality-focused production environment.-Provided coverage for the Production Manager role as required.-Effectively supported other functions as directed by the Production Manager.
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PACCAR Parts
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United States
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Truck Transportation
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500 - 600 Employee
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Inventory Analyst
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Apr 2016 - Jun 2019
Supports Materials Demand Planning Group and Manage Dealer Inventory Analysts to improve Direct Ship product on-shelf, retail availability and forecast accuracy.-Improved YTD Direct Ship Program Availability to 95.06%.-Work with over 350 suppliers improve Part Availability to end user.-Developed and maintained reports, processes and procedures to support software implementation and changes related to the Direct Ship Programs.-Evaluated and optimized Direct Ship Program for the 773 MDI dealers and dealer inventory plans through ongoing analysis.-Advocated for advanced parts planning strategies to leverage discount programs.-Improved dealer retail growth through in-depth analysis and reporting.-Built Volume Trailer Load Planning processes to ensure progress on goals as well as an increased customer service level.-Communicated issues, progress and results for the Direct Ship Programs with other departments and management. Supported corrective actions to achieve department goals.-Coordinated activities with marketing, sales, administration, customers and suppliers as necessary to build exceptional customer relations and meet department goals.Other duties and responsibilities as assigned;-Dealer Inventory Forecast Accuracy Six Sigma Project Planning and Implementation-Dealer Inventory Direct Shipping Six Sigma Mini Game Challenge-Dealer Fleet Prestocking Six Sigma Project Planning and Implementation-Dealer Direct Shipping Minimum Name Six Sigma Project
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Dealer Inventory Analyst
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Mar 2015 - Apr 2016
Responsible for evaluating and executing an inventory plan in a vendor managed inventory environment for over 40 assigned dealers, product lines and parts.-Coordinated activities with marketing, sales, administration, customers and suppliers as necessary to build exceptional customer relations and meet team goals.-Maintained the integrity of the system files by updating system data, replenishment and forecasting parameters, dealer promotion files and reviewing exceptions.-Understood the customer business problems and developed inventory and forecasting parameters to solve those problems.-Communicated issues, progress and results for the Manage Dealer Inventory program with other departments and management.-Helped develop processes and procedures to support software implementation and changes.-Assisted with the coordination of MDI dealer training clinics and other MDI events.Evaluated and optimized an inventory plan for each dealer and all their parts through the following:-Analyzed and adjusted forecast and replenishment parameters proactively to meet turn and availability goals; Coordinated stock/non-stock/scrap return requests for assigned dealers; Coordinated with MDI dealers and set-up system to implement new product line, new model pre-stock and additional dealer locations; Planned promotion inventory for assigned dealers’ monthly and seasonal promotion plan; Analyzed dealer inventory position, metrics and orders methods and recommended corrective action within the supply chain.
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E-portal and Intranet Administrator
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Mar 2014 - Feb 2015
Content Publishing e-portal: Review submitted content from various departments; Review for consistency, accuracy and propriety.-Publish content when approved.-Work with groups who have identified content that they want to place on the systems and help them realize their goals by creating new page/categories, etc. -Author content on behalf of Product Marketing Department Establish, administer and maintain sites and sub-sites.-Perform routine and non-routine maintenance on both systems.-Manage External and Internal User Accounts.-Liaison with our IT Departments to ensure the continuation of a common, stable development environment for authors.-Develop and conduct e-portal and intranet training for department administrators; Establish materials (i.e., best practices, tips n tricks, etc.) as needed.-Provide customer support to users. Daily troubleshooting -resolving technical questions and support issues in a timely manner to provide the highest quality service to the Parts Division.-Perform miscellaneous project work and other duties as assigned.-Assisted at PACCAR Parts Sr. Management parts showcases and the 2014 Parts & Service Meetings.-Assisted at 2014 Stockholder Meeting, Booth display.
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Kenworth Truck Co.
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United States
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Truck Transportation
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700 & Above Employee
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Tour and Event Coordinator
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Jan 2013 - Feb 2014
Interacted with Supplier Executives, Dealer Executives and PACCAR Executive to execute key management events; Senior Management, Supplier Meetings, Big Truck Day, Medium and Heavy Duty Truck Day and America’s Best.-Provided over 500 tours in a year, an average of 2 tours a day.-Supported the plant manager in planning, organizing, coordinating, and facilitation of special events, meetings and tours.-Planned, executed and concluded, with minimal input & minimal direction from manager for all events and tours.-Fulfilled the process of planning meetings, tours, events, courses, offered at the facilities. Budgeted, scheduled, communicated directions to event teams.Notable Events:-Employee Appreciation BBQ-Family Day-KW 90th Anniversary-KW Renton 20th Anniversary-Santa Day-Page Ahead
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Puyallup Sumner Chamber of Commerce
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United States
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Government Relations Services
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1 - 100 Employee
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Events Coordiantor
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Jan 2012 - Feb 2013
-Assisted with negotiations for space contracts and booked event space, arranged food and beverage, ordered supplies and audiovisual equipment, made travel arrangements, ordered event signs, and ensured appropriate décor (floral, linens, color schemes, etc.) to meet quality expectations of the chamber and its members. -Aggressively gathered information on each project to achieve quality event productions.Conducted research, made site visits, and find resources to help staff make decisions about event possibilities.-Proposed new ideas to improve event planning and implementation process.Served as liaison with vendors on event-related matters.-Managed event finances including check requests, invoicing, and reporting.
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Staff Accountant & Event Coordinator
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Jan 2010 - Jan 2012
-Utilized computerized system from source documents, purchase orders, invoices and statements to ensure accurate and timely processing of corporations monthly expenses. -Ensured timely federal tax (1099/ W9) submissions of the yearly forms, assuring retrieval of new vendor W9 forms. -Performed accounting functions, such as recordkeeping, compliance with applicable federal laws and company regulations.Responsible for coordinating events, including planning menus, booking vendors and finalizing contracts.
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Education
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Washington State University
Bachelor of Arts (B.A.), Social Sciences -
Seattle Central Community College
Associate of Arts (A.A.), Business/Commerce, General