Experience

UT HEALTH SCIENCE CENTER HOUSTON

• Houston, Texas, United States

• Clinician

  • Jun 2023 - Present



Harris Health System

• Houston, Texas, United States

• Licensed Master Social Worker

  • Aug 2022 - Jun 2023



The Harris Center for Mental Health and IDD

• Houston, Texas Area

• Crisis Counselor

  • Jan 2017 - Jan 2023



Country Inn & Suites

• Houston, Texas Area

• Guest Services Manager, Sales Manager

  • Dec 2015 - Jan 2017

  Front Office Manager/Assistant General Manager Manage, supervise, train, and evaluate 8-10 front desk associates. Create job postings, screen and interview applicants, orient new hires. Attend revenue calls. Manage hotels social media accounts. Resolve escalated complaints from hotel guests.Walk property daily.Inspect rooms for quality.Work directly with Housekeeping and Maintenance departments.Review guest post-stay evaluations and contact guests to resolve any issues.Conduct monthly… Show more Front Office Manager/Assistant General Manager Manage, supervise, train, and evaluate 8-10 front desk associates. Create job postings, screen and interview applicants, orient new hires. Attend revenue calls. Manage hotels social media accounts. Resolve escalated complaints from hotel guests.Walk property daily.Inspect rooms for quality.Work directly with Housekeeping and Maintenance departments.Review guest post-stay evaluations and contact guests to resolve any issues.Conduct monthly meetings with employees to discuss new policies and procedures.Develop growth and development plans for front desk associates. Sales Manager Handle accounts receivable for direct bill accounts.Devise new ways to expand client base.Develop and distribute promotional and advertising materials for the hotel.Design and advertise special group rates and packages to increase larger bookings.Ensure that guests are enjoying their stay at the hotel and that large group needs are met.Meet with representatives from companies to explain the hotel’s merits and amenities. Show less Front Office Manager/Assistant General Manager Manage, supervise, train, and evaluate 8-10 front desk associates. Create job postings, screen and interview applicants, orient new hires. Attend revenue calls. Manage hotels social media accounts. Resolve escalated complaints from hotel guests.Walk property daily.Inspect rooms for quality.Work directly with Housekeeping and Maintenance departments.Review guest post-stay evaluations and contact guests to resolve any issues.Conduct monthly… Show more Front Office Manager/Assistant General Manager Manage, supervise, train, and evaluate 8-10 front desk associates. Create job postings, screen and interview applicants, orient new hires. Attend revenue calls. Manage hotels social media accounts. Resolve escalated complaints from hotel guests.Walk property daily.Inspect rooms for quality.Work directly with Housekeeping and Maintenance departments.Review guest post-stay evaluations and contact guests to resolve any issues.Conduct monthly meetings with employees to discuss new policies and procedures.Develop growth and development plans for front desk associates. Sales Manager Handle accounts receivable for direct bill accounts.Devise new ways to expand client base.Develop and distribute promotional and advertising materials for the hotel.Design and advertise special group rates and packages to increase larger bookings.Ensure that guests are enjoying their stay at the hotel and that large group needs are met.Meet with representatives from companies to explain the hotel’s merits and amenities. Show less



Holiday Inn Express & Suites

• Houston, Texas Area

• Guest Services Representative

  • Jul 2015 - Dec 2015

  Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.



City Sprint

• Houston, Texas Area

• Independent Contractor- Medical courier

  • Apr 2015 - Dec 2015

  Ensure that medical records, specimens and other medical information or items are safely transported between hospitals and labs Ensure that medical records, specimens and other medical information or items are safely transported between hospitals and labs



Prairie View A&M University

• Prairie View, Tx

• Graduate Research Assistant

  • May 2014 - Sep 2014

  Researched literature in the STEM (Science, Technology, Engineering, Math) fields Created literature reviews from the research to provide theoretical framework for writing grant proposals for the Sociology Department Attended grant writing workshop and assisted in the writing of grant proposals Lead undergraduate students in research Assisted in writing grant proposal for mentor program Researched literature in the STEM (Science, Technology, Engineering, Math) fields Created literature reviews from the research to provide theoretical framework for writing grant proposals for the Sociology Department Attended grant writing workshop and assisted in the writing of grant proposals Lead undergraduate students in research Assisted in writing grant proposal for mentor program



Wingate by Wydham

• Night Auditor

  • Jan 2014 - Apr 2014

  Posted departure and arrival receipts for the day Balanced hotel, bar, and restaurant income and expenses for the shift Audited and reconciled revenue against the hotel reservations, bar, and restaurant receipts Completed and transmitted daily management and accounting reports Prepared departure and arrival documents for the next day for the front desk Pre-authorized credit cards for arrivals Posted departure and arrival receipts for the day Balanced hotel, bar, and restaurant income and expenses for the shift Audited and reconciled revenue against the hotel reservations, bar, and restaurant receipts Completed and transmitted daily management and accounting reports Prepared departure and arrival documents for the next day for the front desk Pre-authorized credit cards for arrivals



Holiday Inn

• Houston, Texas Area

• Front Desk Manager

  • Jun 2012 - Jan 2014

  Managed, supervised, trained, and evaluated six front desk associates Resolved escalated complaints from hotel guests Reviewed guest post-stay evaluations and contacted guests to resolve any issues Conducted monthly meetings with employees to discuss new policies and procedures Managed, supervised, trained, and evaluated six front desk associates Resolved escalated complaints from hotel guests Reviewed guest post-stay evaluations and contacted guests to resolve any issues Conducted monthly meetings with employees to discuss new policies and procedures



Santander Consumer USA Inc.

• Dallas/Fort Worth Area

• Compliance Analyst

  • Oct 2004 - Jun 2006

  Reviewed loan documentation for accuracy and completeness to prepare for funding Verified residence, employment, insurance, and references on vehicle loan applicants Calculated ratios of customers’ “debt to income” and “payment to income” Worked with credit analysts, dealerships, and customers to ensure credit stipulations were followed Interviewed loan applicants for fact finding Reviewed loan documentation for accuracy and completeness to prepare for funding Verified residence, employment, insurance, and references on vehicle loan applicants Calculated ratios of customers’ “debt to income” and “payment to income” Worked with credit analysts, dealerships, and customers to ensure credit stipulations were followed Interviewed loan applicants for fact finding



Sprint

• Dallas/Fort Worth Area

• Customer Service Representative

  • Jul 2003 - Oct 2004

  Handle incoming calls in high volume call center Research billing inquiries Resolve billing disputes and customer complaints Set up payment arrangements Sell and cross sell products and services Handle incoming calls in high volume call center Research billing inquiries Resolve billing disputes and customer complaints Set up payment arrangements Sell and cross sell products and services



Verizon

• Customer Service

  • 1996 - 2000