Vice President Business Operations

• Mar 2023 - Present

Consultant/Fractional Integrator

• Jan 2018 - Present

Has your business become stagnant, where you are wondering how to get to that elusive "next level"? Are you starting up and wanting to get that extra Edge on your business? Maybe you are trapped in "meeting hell", days full of inefficient and unproductive meetings. I'm here to get you the results you want out of every facet of your business. The process I bring to you is a proven one that provides Real.Simple. Results. EOS is a complete set of simple concepts and practical tools that has helped thousands of entrepreneurs get what they want from their businesses. Implementing EOS will help you and your leadership team get better at three things: Vision—getting everyone in your organization 100% on the same page with where you’re going, and how you plan to get there Traction®—instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision—every day Healthy—helping your leaders become a more cohesive, functional, healthy leadership team Available as a coach or consultant, my specialty is in understanding your business processes; documenting and training to ensure adoption across the enterprise, and ongoing support of the new system. Let's talk about what's keeping you from "eutopia", and I can diagram what the system can do for you. Companies that I've coached and/or been a Fractional Integrator for include a $15M painting company, a $18M plumbing company, $100k and a $50k pest control companies, a $250k landscaping company, and over 10 $100k-$200k lighting companies. Show less

Owner

• Jan 2021 - Mar 2023

Owner

• Sep 2020 - Mar 2023

Owner

• Sep 2020 - Mar 2023

Conquer Coach

• Jan 2020 - Mar 2021

I am part of a team of small business coaches that focus on business building within the home service industry. Together we provide a community of motivated high achievers, engineering and executing business sprints to exponentially grow their companies. This includes weekly meetings with a coach and peer companies; monthly one-on-one coaching sessions; access to a massive training and documents library with curated business systems; exclusive discounts to the top industry vendors, and more. Learn more at https://www.agsconquer.com. Show less

General Manager, WA Market Head

• Jun 2018 - Aug 2020

I led the transition post-acquisition of a local micro-business for a national brand. This included direct P&L responsibility as well as oversight of daily operations of the branch, recruiting/hiring/training, localized sales and marketing to augment the national initiatives, and bringing all processes in alignment with corporate policy and procedure. Full-service property maintenance and exterior cleaning company serving the Greater Seattle area. Serving residential (single occupancy or multi-family) & commercial markets. Show less

Group Manager

• Jul 2010 - Jul 2018

Born out of both a need to get educated in the pest industry and as a social media experiment, I created and managed a common space for pest control owners & managers to discuss business strategies to GROW their business. PCBB quickly became the fastest growing pest control group on LinkedIn for industry-specific conversations and was one of 3 social media platforms for the US Pest Management Professionals Association (USPMPA). Topics focused on marketing concepts, sales tips, the impact of technology, and more. Disbanded in July 2018. Show less

General Manager | Integrator

• Mar 2016 - Jan 2018

As General Manager I helped lead this 48-year old, privately held company through the implementation of a new management system: EOS. In the Integrator seat I worked with the owners to clarify their Vision, set goals, and ensure corporate health. Led the company by directly managing the CFO and Operations Manager and indirectly overseeing 9 division managers to execute the Vision and complete quarterly divisional goals. I was also the interim manager for IT and Marketing teams, while maintaining overall P&L responsibility. Developed managers to increase efficiency, productivity, management skills and professionalism. Other milestones included implementing first budget system in the company history; increasing gross revenue from $9.5M to $13.5M and increasing profitability by reducing divisional operational expenses. Show less

Co Founder, Board of Directors

• Aug 2013 - Dec 2017

US Pest Management Professionals Association (USPMPA) is the newest, fastest growing trade association for pest control. USPMPA offers business development education, resources, vendor partners and a vast network of peers to learn from. Learn more at www.uspmpa.org. US Pest Management Professionals Association (USPMPA) is the newest, fastest growing trade association for pest control. USPMPA offers business development education, resources, vendor partners and a vast network of peers to learn from. Learn more at www.uspmpa.org.

General Manager

• Oct 2009 - Mar 2016

Led a team of dedicated professional office and field technicians in service to thousands of customers all over King, Snohomish, Pierce and Skagit Counties. In close coordination with the management team on a daily tactical level, assist individual technicians in growing their routes, contributing to overall growth of the organization. Working in a high-volume, fast paced call-center atmosphere, work with office staff to improve closing rates, customer communication and retention, and overall professionalism. Collaborate with owners regularly on the strategic development of CPC, to include market opportunities, emerging markets, new technologies, and alliances/association relationships. Revitalized a once-defunct property management service system to a streamlined, scalable model that attracts valuable partners from around the Puget Sound area. Generated 68% annual revenue growth of the organization in first 3 years while maintaining a sharp eye at reducing expenses. Show less

Healthcare Technology Account Manager

• Mar 2008 - Aug 2009

Responsible for client relations management, including cultivation, administration and maintenance of client relationships within healthcare. Identified and pursued new potential client relationships and negotiated with the client to establish bill rates, contract terms and fees. Coordinated with internal recruiter teams to identify and place qualified candidates. Responsible for client relations management, including cultivation, administration and maintenance of client relationships within healthcare. Identified and pursued new potential client relationships and negotiated with the client to establish bill rates, contract terms and fees. Coordinated with internal recruiter teams to identify and place qualified candidates.

Sales Operations Manager

• Apr 2007 - Nov 2008

Support the Sales Team (in Seattle and Houston) and Executive Team with data analysis (closure ratios, market trends), competitive data, sales skills training, sales productivity and revenue forecasts. CRM maintenance (Salesforce.com). Act as a liaison/partner between the Sales Team and other internal customers. Provided transition support directly to customers during the acquisition period to CCH. Support the Sales Team (in Seattle and Houston) and Executive Team with data analysis (closure ratios, market trends), competitive data, sales skills training, sales productivity and revenue forecasts. CRM maintenance (Salesforce.com). Act as a liaison/partner between the Sales Team and other internal customers. Provided transition support directly to customers during the acquisition period to CCH.

Sales Operations Consultant

• Jan 2007 - Apr 2007

Provided statistical analysis, business development strategies, and industry expertise to executive management. Provided statistical analysis, business development strategies, and industry expertise to executive management.

Director of Sales

• Oct 2002 - Jun 2006

Director of Sales

• Jul 2000 - Jun 2001

ID Certify was a high-tech startup headquartered in Seattle, providing public key infrastructure and digital signature solutions. I established, developed and managed the growth of the education and legal verticals. ID Certify was a high-tech startup headquartered in Seattle, providing public key infrastructure and digital signature solutions. I established, developed and managed the growth of the education and legal verticals.

Sales Manager

• May 1995 - Jul 1998

Sergeant/E-5

• 1988 - 1996

Achieved rank of Sergeant/E-5. Led and charged with the care of fireteams (3-4 man teams) and squad (9-12). Deployed to Operation Desert Storm 1990-91. Subject of 6 meritorious masts for distinguished service. Various unit awards, including Presidential Unit Citation, Meritorious Unit Commendation, National Defense Service Medal (3 bronze stars), SW Asia Service Medal, Iraq Campaign Medal. Achieved rank of Sergeant/E-5. Led and charged with the care of fireteams (3-4 man teams) and squad (9-12). Deployed to Operation Desert Storm 1990-91. Subject of 6 meritorious masts for distinguished service. Various unit awards, including Presidential Unit Citation, Meritorious Unit Commendation, National Defense Service Medal (3 bronze stars), SW Asia Service Medal, Iraq Campaign Medal.