Lucas Thein
Helpdesk Technician II at Kenai Peninsula Borough- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+
CompTIAMar, 2023- Nov, 2024 -
CompTIA Network+
CompTIAJun, 2023- Nov, 2024 -
IT Operations Specialist
CompTIAJun, 2023- Nov, 2024
Experience
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Kenai Peninsula Borough
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United States
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Government Administration
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1 - 100 Employee
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Helpdesk Technician II
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Jul 2023 - Present
Responsible for providing technical support and assistance to stakeholders by phone or in-person, resolving issues with desktop, mobile, and peripheral devices. Work together with other IT staff to solve hardware, software and network issues. Install and replace network cabling. Provide thorough documentation of processes and fixes. Responsible for providing technical support and assistance to stakeholders by phone or in-person, resolving issues with desktop, mobile, and peripheral devices. Work together with other IT staff to solve hardware, software and network issues. Install and replace network cabling. Provide thorough documentation of processes and fixes.
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Best Buy Ads
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United States
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Advertising Services
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1 - 100 Employee
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Technology Expert
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Aug 2022 - Present
Receive, test and review select products from companies who sell through Best Buy. Photograph products, document experience/critiques, post to Tech Insider Network for display on Best Buy product pages. Consistently a featured reviewer. Receive, test and review select products from companies who sell through Best Buy. Photograph products, document experience/critiques, post to Tech Insider Network for display on Best Buy product pages. Consistently a featured reviewer.
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Facebook Marketplace
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Anchorage, Alaska, United States
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PC Build Technician
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Jun 2020 - Jun 2023
Plan, source and install parts for gaming desktop computers. Build, test, sell and provide break-fix support for built systems. Software deployment, general troubleshooting. Highly recommended with close to 20 Five-Star ratings. Plan, source and install parts for gaming desktop computers. Build, test, sell and provide break-fix support for built systems. Software deployment, general troubleshooting. Highly recommended with close to 20 Five-Star ratings.
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Self Employed
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United States
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700 & Above Employee
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Cryptocurrency System Support Tech
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Jun 2017 - Sep 2022
Build, network, and remotely manage cryptocurrency mining PCs. Assist users in correcting hardware and software issues. Fine-tune software and hardware configurations for optimal performance. Configure smartphone and other mobile devices for monitoring/management. Training, troubleshooting and resolution of network issues. Achieved 1.5x ROI before both 2018 and 2022 profitability crashes. Build, network, and remotely manage cryptocurrency mining PCs. Assist users in correcting hardware and software issues. Fine-tune software and hardware configurations for optimal performance. Configure smartphone and other mobile devices for monitoring/management. Training, troubleshooting and resolution of network issues. Achieved 1.5x ROI before both 2018 and 2022 profitability crashes.
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AKMultiFit
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Anchorage, Alaska, United States
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Certified Personal Trainer
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Jan 2018 - Apr 2020
Personal and small group trainer in various disciplines including lifting, XC skiing, running, biking, hiking & boxing. Also a facilitator for Rock Steady Boxing for those diagnosed with Parkinson’s Disease. Sold training packages via walk-in and telephone client meetings. Personal and small group trainer in various disciplines including lifting, XC skiing, running, biking, hiking & boxing. Also a facilitator for Rock Steady Boxing for those diagnosed with Parkinson’s Disease. Sold training packages via walk-in and telephone client meetings.
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Education
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University of Alaska Anchorage
Associate of Arts - AA, General Studies -
Western Governors University
Bachelor of Science - BS, Cloud Computing
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