Psychologist

• Feb 2020 - Present

Provisional Psychologist

• Jan 2019 - Jan 2020

AOD Case Manager & Counsellor

• Apr 2018 - Jan 2019

Life Coach

• Mar 2018 - Apr 2018

Assistant Coordinator -STARR Program

• Jan 2018 - Mar 2018

The STARR (Support Time and Rehabilitation Recovery) program is an Ozcare Mackay Mental Health Recovery Program which works in conjuction with the Mackay Hospital and Health Service. As the Assistant Coodinator, my duties included:►Supervise assessments, plans and reviews.►Regulary evaluate the effects of the service through planned reviews and assessments.►Ensuring the delivery of the service in a holistic manner.►Assist the coordinator with the effective utilisation of human resources.► Executing personal and professional behaviour consistent with Ozcare's values of Commitment, Compassion, Respect, Integrity, Empathy and Courage.►Assisting in the provision of leadership, mentoring, coaching and development of employees. Show less

Support Time and Rehabilitation Recovery (STARR) Support Worker

• Oct 2017 - Mar 2018

Ozcare and the Mackay Hospital and Health Services (MHHS) adult mental health services have partnered to establish and deliver a 12 month pilot STARR (Support Time and Rehabilitation Recovery) Service in Mackay to people with a severe mental condition or disorder aged between 18-64 years through a range of non-clinical services, including peer and carer supports, rehabilitation services and psycho-social activities to complement the clinical services of the adult community teams.

Assistant Coordinator - Mental Health Recovery Program

• Jul 2017 - Jan 2018

Assistant Coordinator of the Mental Health Recovery Program at Ozcare Mackay.

Support Worker - Mental Health Recovery Program

• Jun 2016 - Jul 2017

Ozcare's Mental Health Recovary Program has enabled me to assist clients to meet recovery orientated goals and to enhance their skills to achieve maximum degree of self-reliance, independence and recovery. My role as a Mental Health Support Worker, has included: ►Consulting with the Co-ordinator to implement a Recovery plan to participants which may include developing life skills,educational opportunities, improved health outcomes, access to housing, employment opportunities, recreational activities and interest, advocacy, referral, budgeting, relevant counseling etc.►Encouraging and supporting participants to meet recovery orientated goals as outlined in their Recovery Plan.►Assist participants to access the appropriate community services as outlined in their Recovery Plan.►Work alongside clients to develop and maintain skills that enable clients to enhance capacity to achieve the maximum possible degree of self reliance and independence as underpinned by a Recovery Framework.►Be flexible and responsive to meet the needs of the client/s, care team and the demands of the operations of the service.►Communicate effectively with individuals and groups to facilitate provision of care.►Work collaboratively and effectively within the multidisciplinary team. ►Maintain confidentiality of information pertaining to clients, carers, employees and Ozcare. ►Actively participate in skills development to ensure practice is contemporary and relevant to community mental health services. Show less

Sandwich Artist

• Feb 2011 - Jun 2016

I started my training as a Subway Sand-which Artist during 2011 and have continued to be provided with opportunities for further skill development and continuous employment, throughout my study as a student. The requirements of my role are : ►Preparing fresh fruit and vegetables for the following days use (including: cutting and peeling, labeling containers, recording number of containers prepared). ►Sanitizing dishes and cleaning the shop floors and equipment used throughout the day (e.g. microwave, coffee machine, oven and toaster). ►Ability to memorize orders and pre-pare multiple orders for customers, then correctly billing the customer for their products purchased. ►Preparing the customers order correctly (e.g. placing salads in correct order as trained and required to do). ►Using program on computer for orders efficiently to allow for quick transactions, especially during rush-hours. ►Problem solving situations where clients may be unsatisfied with product, and ensuring I represent Subway in high regard, during these situations through exchanging the product and asking customer feedback on how 'we' (Subway) may improve their experiences when they purchase from us again. Show less

Intern

• Aug 2015 - Oct 2015

Xavier Childrens' Support Network (located in Brisbane Queensland) provides services to children and young adults (up to age 18) that are faced with a range of disabilities (especially relating to physical conditions). I had been granted an opportunity to intern for Xavier, along side 3 other Griffith University colleagues. During the internship, my colleagues and I worked toward the over all goal of preparing Xavier for the National Disability Insurance Scheme (NDIS) to be implemented during January 2016. The NDIS is a government based insurance scheme, developed to ensure that children such as those at Xavier receive funding directed toward the 'individuals' needs, instead of providing funding based on a 'one-size' fits all approach. The research collated by myself and my colleagues surrounding the NDIS, enabled us to develop tools for Xavier to utilize, in order to implement changes within their organisation to ensure that each child at Xavier will continue to receive funding by the government, for Xaviers services. The tools developed consisted of: ►An information/educational booklet for Xavier Staff surrounding the NDIS and the funding requirements. ►A qualitatively based data collecting framework consisting of a survey and focus group discussion, used to collected data from Support Workers surrounding their engagement and understanding of the NDIS, social inclusion and skills development for children. ►A results booklet, presenting the data collected from the Support Workers, in written and illustrated forms (graphs). The booklet also provided recommendation based on the results found. ►A revised care plan document, consisting of basic demographic and medical history information for each child at Xavier. ►Newly developed 'my goal plan' which included sections to allow for the recording, monitoring and revising a child's goals, as required by the government for funding purposes. Show less

Medical Receptionist

• May 2011 - Jan 2014

My GP Mackay is a medical facility located within a Hospital (Mater Hospital), where two doctors and two nurses are preeminently on site for appointments and general consultations. I was first introduced to the facility as a work experience student (during 2011) where I was able to observe the medical field and also partake in minor tasks (e.g. cleaning the doctors offices and nurses treatment rooms at a high standard) and in crucial tasks (e.g answering phone calls form client and medical professionals). My employer (Dr Robyn Ferguson) saw potential in my ability to engage with the clients to provide a professional and friendly environment, as well as my skills in fast-paced problem solving in emergency situations which is of great importance in life-death situations.Thus, I was employed that same year and trained as a Medical Receptionist, which included the following responsibilities: ►Making appropriate appointments for clients. ►Directing clients in medically urgent situations on protocols and options to best approach these. ►Recording client medications for prescriptions,which required immediate Dr approval. ►Correctly billing clients for appointments (which required a knowledge in medical terms and numerical and what these represent for client billing). ►Answering phone calls from other medical professionals at the Mater Hospital and directing these to the correct doctor (as there was two on site). ►Confidentiality and respect when dealing with patient files and storing these according to ethical guidelines. ►Making phone calls to medical professionals and employing effective communication to address medically urgent issues. ►Cleaning the offices of doctors and nurses at a high level of precession to ensure hygienic practices are being fulfilled. ►Counting money from the till and storing these correctly at the end of the day. Furthermore, I received on-site training in two programs required for everyday use: ● Pracsoft ● Medical Directory Show less

Barista

• Apr 2009 - Dec 2011

As an employee of Gloria Jeans , I was part of a fantastic multicultural team and worked along side experts in the craft and art of coffee making. During my time at Gloria Jeans, I was able to establish and develop great team working skills, which required: ► multi-tasking with other staff to produce a product of great quality within limited time frames (e.g. producing coffee 'shots' and creaming milk for upcoming drinks) ► Reporting and updating other staff on the completion of products being made (e.g. coffees being produced and handed to customers) ► Utilizing problem solving skills, for issues that may occur during product production, to allow other staff members to continue with their roles and responsibilities (e.g. respectfully communicating with unsatisfied customers and communicating to other staff on how they can re-produce a product that will satisfy the customer, whilst they are working on other orders). Moreover, my employer entrusted me with responsibilities which included: ► Access to the register. ► Calculating money provided by customers and exchanging correct money. And most importantly, I received hands-on training from other staff members on how to brew and prepare coffee which is of award winning quality. Show less