Customer Success & Growth

• Apr 2023 - Present

Member

• Jul 2022 - Present

Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. This community is designed to support leaders of all organizations to get access to direct, actionable support from their peers. We want to facilitate best practice discussion, helping to tease out what organizations big and small are implementing to better serve their customers. Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. This community is designed to support leaders of all organizations to get access to direct, actionable support from their peers. We want to facilitate best practice discussion, helping to tease out what organizations big and small are implementing to better serve their customers.

Customer Success Specialist

• Sep 2022 - Apr 2023

Lead Teacher

• Jun 2018 - Jul 2022

Lead educator at a title I school in Richmond, CA, utilizing a data-driven approach to closing the achievement gap and creating learner-driven learning opportunities. •Served as lead teacher for grade-level and instructional support team, utilizing data to drive success plans. •Developed technical support tools utilized school-wide to assist in the onboarding of 4 new technical programs and supported 20+ clients with technical support issues. •Selected to be the Language and Literacy Lead, developing instructional material to drive English Language Development success. •Improved existing language arts curriculum to reflect population needs while serving as a Racially-Inclusive Instruction Fellow. Show less

5th Grade Student Teacher

• Feb 2018 - Jun 2018

Became lead teacher after 3 weeks, taking on all aspects of the role including instructional planning, data analysis, and client communication.

1st Grade Student Teacher

• Aug 2017 - Jan 2018

Shadowed lead teacher to deeply understand instructional strategies that support diverse learning styles. Developed instructional activities catered to English language learning population. Created hands-on math activities that increased learner engagement and success by 60%.

Substitute Teacher

• Nov 2016 - Jun 2018

Rotating Substitute Teacher within Mt. Diablo Unified School District, substituting in K through 5 classrooms.• Collaborated with permanent and co-teachers to plan and educate students through hands-on, engaging lessons• Created differentiated lessons that are accessible for multiple learning styles• Developed strong relationships with community, including students, parents, and staff

English Language Development Teacher

• Mar 2017 - Jul 2017

• Created hands-on, engaging vocabulary lessons that increased student verbal ability by 30%. • Utilized technical programs such as, Imagine Learning, to increase student phonic abilities by 15% over the course of 5 weeks• Developed strong relationships and regular contact with families to support continued success post-program.

Natural Science Educator/Coordinator

• Aug 2016 - Feb 2018

The Gardens at Heather Farm Natural Science Education Department seeks to inspire young minds to explore and take part in the natural world around them. • Coordinated classroom presentations and visits to the Gardens • Created, taught, and scheduled natural science lessons to K-6 students across Contra Costa County • Fostered relationships with school administration and teachers • Analyzed customer feedback to improve current offerings, including aligning science lessons with Next Generation Science Standards to better suit student's learning • Developed and taught early childhood environmental education lessons to children ages 2-5 in the Nature Explorer's Program • Expanded the education program through contracting 400+ education classes yearly Show less

Garden Educator with the Community Food Bank of Southern Arizona

• Aug 2015 - Jul 2016

Market Manager

• Mar 2015 - Aug 2015

Community Health Promoter

• Sep 2014 - Feb 2015

Worked towards two goals as a health volunteer: 1. Collaborate with mothers with children 3 and younger in order to improve knowledge of nutrition and in-home cleanliness. 2. Train youth in the community on safe sexual behaviors, leadership skills, and safe decisions and become leaders in their community. Developed relationships with community members to further benefit community organizations, programs, and long-term initiatives. Worked towards two goals as a health volunteer: 1. Collaborate with mothers with children 3 and younger in order to improve knowledge of nutrition and in-home cleanliness. 2. Train youth in the community on safe sexual behaviors, leadership skills, and safe decisions and become leaders in their community. Developed relationships with community members to further benefit community organizations, programs, and long-term initiatives.

Fitness Coach

• Mar 2014 - Aug 2014

• Designed and lead "Garden Club" at 3 different summer school programs; curated curriculum to be used for the following years and teaching Garden Club each week. • Reviewed grants and sub-section writing • Supported across fundraising and promotion events, including the establishment of a new Farmer's Market in South Sacramento • Designed and lead "Garden Club" at 3 different summer school programs; curated curriculum to be used for the following years and teaching Garden Club each week. • Reviewed grants and sub-section writing • Supported across fundraising and promotion events, including the establishment of a new Farmer's Market in South Sacramento

Shift Leader

• Mar 2012 - Jun 2014

• Lead employees in customer disputes, shipments, break management • Developed strong relationships creating increased customer return rate • Created inventory management system and cleaning systems that increased employee efficiency • Lead employees in customer disputes, shipments, break management • Developed strong relationships creating increased customer return rate • Created inventory management system and cleaning systems that increased employee efficiency

Fitness & Wellness Lead Counselor

• Mar 2013 - Aug 2013

• Developed engaging lessons for all camps • Collaborated with co-leader to develop activities that met the needs of varied learning styles of campers • Developed relationships with local vendors to expand access to educational opportunities • Developed engaging lessons for all camps • Collaborated with co-leader to develop activities that met the needs of varied learning styles of campers • Developed relationships with local vendors to expand access to educational opportunities