Taavi Sepp

Management Consultant at Ministry of Economic Affairs and Communications for Estonia
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Contact Information
us****@****om
(386) 825-5501
Location
Tallinn, Harjumaa, Estonia, EE
Languages
  • English Native or bilingual proficiency
  • Estonian Native or bilingual proficiency
  • Russian Elementary proficiency
Skills

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Casey Leaver

I always find Taavi energising and thought-provoking to work with. His strengths in systems thinking, and in asking questions to define business needs, are complimented by his can-do attitude and his broad knowledge of different potential solutions. And, as a superb networker, he plays a key role in joining up the dots and supporting collaboration.

Alan Spark

In the short time that I worked with Taavi I found him to be a conscientious Business Relationship Manager who strives to find the solution that best aligns the IT department which he represents with the objectives of the business community that he supports.

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Credentials

  • Business Relationship Management Professional (BRMP®)
    APMG International
    Nov, 2017
    - Nov, 2024
  • ITIL Intermediate Certificate in IT Service Strategy
    BCS, The Chartered Institute for IT
    Mar, 2017
    - Nov, 2024
  • ITIL Intermediate certificate in IT Service Design
    BCS, The Chartered Institute for IT
    Nov, 2015
    - Nov, 2024
  • MSP
    APMG International
    Apr, 2014
    - Nov, 2024
  • ITIL v3 Foundation
    EXIN
    Apr, 2009
    - Nov, 2024
  • CCNA
    Cisco
    Feb, 2009
    - Nov, 2024

Experience

  • Ministry of Economic Affairs and Communications for Estonia
    • Estonia
    • Public Policy Offices
    • 1 - 100 Employee
    • Management Consultant
      • Jul 2021 - Present

      Supporting pan-government IT consolidation project - analysis, negotiation, planning, communication.- Conducted overall analysis of the large government bodies' (ministries, their subsidiaries and IT houses) ICT workplace and infrastructure services to understand their IT maturity, criticality, technology stack and assumed technological debt. Analysed organisations' own ICT resources, scope for and willingness to consolidate the services.- Agreed an overall schedule for migrating workplace and infrastructure services to a new, central shared ICT service centre.- Proposed new organisation structure with key roles, competencies and risks.- Consolidated experts views and built a five-year capability development roadmap including service design and architecture, PoC's with large cloud vendors, regulation, data security, accreditations (EITS, ISO27001 and ZeroTrust), procurement programme et al.

  • Estonian Transport Administration
    • Head of Information Technology
      • Jun 2019 - Jul 2021

      Accountable to Director General and responsible for €4m development and €2.7m service management portfolios. Development portfolio includes 45+ information systems, supporting 30+ public services. Leading a team of 23 - a mix of DevOps and project/service managers delivering development projects.Notable achievements:- I applied coaching method and practices for successful merger of three agencies (Road, Maritime and Aviation Administrations) IT teams. Clear messaging and inclusive management practice supported smooth service transition with minimal impact to the end users.- Increasing IT process transparency and people upskilling across the organisation raised and kept satisfaction level (measured as NPS) with the service to 85%.- Technology debt reduction programme 2019-21 resulted in less complex IT systems, improved user experience and increased security through Identity and Access Management. Security incidents fell from 20 to 0 in 12 months period.- Deployment of secure, modern collaboration tools (Office365) has dramatically improved productivity during remote work / COVID-19 period.

  • Baltic Wharf Management Company
    • Director
      • Feb 2010 - Feb 2021

      Responsible for setting the direction, controlling spend and investment decisions undertaken by the management agent. Areas of focus - security, budget control, communication. Responsible for setting the direction, controlling spend and investment decisions undertaken by the management agent. Areas of focus - security, budget control, communication.

  • HS2 (High Speed Two) Ltd
    • United Kingdom
    • Rail Transportation
    • 700 & Above Employee
    • IT Business Relationship Manager
      • Sep 2014 - Jun 2019

      Interface between IT and the business helping it achieve its purpose to act as an economic and social catalyst for the UK.Act as an interface between IT and four directorates. Focus on engagement to identify and shape strategic demand ensuring IT SLT awareness of emerging business needs. Work with Business Partners and Demand Manager to produce aggregated view of emerging IT demand, and with Heads of Service Design / Information / Security to ensure technology roadmap currency and relevance. Work with Business Managers and Finance Partners to validate and shape business plans and investment proposals. Collaborate with business and IT SMEs to ensure needs are defined and documented to pass IT governance boards in gated Delivery process with least resistance. Present project briefs to business and IT stakeholders (SLT) for approval.Helped to establish and formalise overall IT strategy, BRM strategy and IT Demand Management function including new procedures. Defined, documented and communicated processes to support new ways of working. Worked closely with outsourced supplier, Fujitsu to improve services and overall business perception of IT.

  • EIC (Energy Industries Council)
    • United Kingdom
    • Non-profit Organizations
    • 100 - 200 Employee
    • IT Operations Manager
      • Nov 2011 - Sep 2014

      Focus on ensuring business continuity through effective and efficient use of ICT assets while aligning new initiatives with organisational goals. Reduced number of contracts by selecting three key partners for IT services, telecom and mobility.Increased staff productivity through new and improved IT services and end user devices. Introducing new cost effective enterprise collaboration and productivity solutions.Projects delivered in this role:- MPLS network for three UK offices under single supplier, 6degrees Group- Office365 and information management programme in partnership with Doherty Associates- Business continuity programme - paper to digital, managed printing and enhanced information security

  • ALLIED MILLS LIMITED
    • United Kingdom
    • 1 - 100 Employee
    • IT Business Relationship Manager
      • Apr 2009 - Nov 2010

      Responsible for new and existing application/infrastructure services and support, IT procurement, licensing and supplier management. Period of personal development from tactical IT manager to business interest focused BRM.Held key role in establishing successful relationship between ABF IT Shared Service Centre and the Milling group. Focus on new initiatives, major incident/problem triage and change approval; service/SLA reviews; IT improvement programme management.Delivered 2-year IT transformation programme of infrastructure and user migration, desktop refresh and move to ITIL-based application support providing appropriate, secure and supportable environment.- Effective coordination and communication resulted in minimum disruption during WAN refresh (three production sites) and server co-location into ABF IT data centres.- Desktop refresh project of ~200 end user devices across the business resulted in unified hardware platform, compliance with ABF IT and flexible working. As a bonus productivity increase of 30% over 12 months was reflected in staff satisfaction surveys and operating results.- Structured and formalised service catalogue ensured ease of support transition before and during IT staff redundancies.

    • IT technical support analyst
      • Jan 2007 - May 2009

      Focus on 1st–3rd line application and infrastructure support, business continuity and disaster recovery, project management, communication between the business units and IT.Successfully led initial phases of the infrastructure migration project resulting in smooth transition to ABF Shared Service Centre.Held key role in multi-site WAN change from BT to AT&T. Implemented IT disaster recovery solution for core business IT services (ERP, financial, DFS, BI).

  • Saint-Gobain Performance Plastics
    • United States
    • Plastics Manufacturing
    • 700 & Above Employee
    • IT co-ordinator
      • Jan 2002 - Oct 2006

      Covering all areas of general and industrial IT, responsible for application and infrastructure support and applying Saint-Gobain group IT policies to five business units across Baltic region and Finland.- Successfully managed IT function in four companies in Baltic region in accordance with Saint-Gobain global IT strategy.- Planned, designed and managed multi-site Windows 2003 AD, Exchange 2003 and XP rollout project, resulting in enhanced security end-user experience in four group companies.- Introduced cost reductions via VoIP services and printing solution change (single to multi-functional devices) resulting in lowered costs in both areas.

  • Self Employed
    • Freelance IT consultant
      • Nov 1999 - Sep 2006

      I worked as a freelance IT consultant providing cost-effective IT solutions to small to medium size businesses.Highlights in this role:• Designing and building a community network to provide internet connection for 6 blocks / 120 flats.• Designing, building and supporting IT solutions for Estonian leading dental practice (six sites). I worked as a freelance IT consultant providing cost-effective IT solutions to small to medium size businesses.Highlights in this role:• Designing and building a community network to provide internet connection for 6 blocks / 120 flats.• Designing, building and supporting IT solutions for Estonian leading dental practice (six sites).

  • OIXIO
    • Estonia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sales assistant
      • Feb 1999 - Sep 1999

      Selling ICT equipment to SME and government sector. Selling ICT equipment to SME and government sector.

Education

  • Audentes University
    BA, Economics
    1997 - 2006
  • Miina Härma Grammar School
    1995 - 1997

Community

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