Experience

Masseuse Massage Chairs

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Compliance Audit Officer

  • Jul 2021 - Present



Citi

• United States
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Aug 2017 - Aug 2020

  In Business Control and Business Recovery OfficerIdentify the risks involved for all processes, sales, security, and regulatory breaches, fraud, or related possible fraud activities and suggest a corrective action plan to bridge the gap identified.Review and analyze existing records to ensure compliance with applicable regulations in Australia and the Philippines.Perform manager control assessment monthly to ensure appropriate controls are in place.Perform quality analysis of processes by monitoring calls, checking customers' accounts, and reports generated by the team.Conduct operational review of various units under Credit Operations and CitiPhone.Project management of processes and business migration across Asia Pacific CitientitiesMonitor Coaching and Quality Assurance completion of each Team Leader to ensure corrective action plans were discussed to the officers.Provide regular updates to the business through Monthly Business ReviewReviews monthly and annual incentive planInvestigate and reply to escalation emails from customers and businesscounterpartsCreate and implement a business continuity plan for the unit in accordance with business policies and regulations. Show less

• Operational Specialist

  • Apr 2013 - Aug 2017

  Monitor Key Performance Indicator's of the unit to ensure all are metHandles Front End Collections Mailbox processing customer correspondencesValidation of all disputes relating to officer's scorecard impacting incentive eligibilityPerform daily Supervisory Queue reviews on accounts that require a higher level of attentionInvestigate and tracks regulatory breaches and provide a corrective action planPerform fund transfer approval for paymentsConducts Day 2 Settlement Exception Review on unsecured accounts that may have been offered a settlement and to ensure that no policy breaches have occurredManage staff Operational Availability and Leave AllocationPrepare regular project status reports. Show less

• Quality Assurance Compliance Specialist

  • Mar 2012 - Apr 2013

  Sales Compliance Officer, Operations Quality Assurance and Control

• Collections Officer

  • Jan 2007 - Apr 2012

  Assistant Team Leader, Collections Officer, Debt Management Solutions Officer



Carelink Asia Training Inc.

• Philippines

• Assistant Registrar

  • Feb 2003 - Jan 2007

  Designed and implemented the grading system of the school Research and plan new training programs for the school Develop rules and regulations for the trainers and trainees Supervise trainers to ensure compliance with the curriculum and school policies Manage the schedule of the trainers and trainees Monitor performance of the trainers Monitor academic performance of the trainees Prepare enrollment and terminal reports of the trainees Review and examine documents submitted by trainees Process official records of trainees (Transcript of Records, Diploma) Show less



Princeton Medical, Inc.

• Philippines

• Operations Manager

  • Sep 2000 - Aug 2002

  Manage the operation of the clinic (in-house and on-site) Responsible for recruitment, motivation, and evaluation of staff Guided the medical staff to ensure quality and efficient service to patients and assure reliable laboratory results. Responsible for the schedules and coordination of all “on-site” examinations within Metro Manila and provincial areas. Develop and execute procedures for a smooth and fast examination of patients Develop an operational system that ensures accurate medical results. Marketing the clinic to business institutions, health insurance providers, and employment agencies through phone calls, submission of proposals, presentations, and negotiations. Procurement of supplies and equipment Responsible for billing and collection of receivables Show less