Summer Putman
Senior Operations Associate at Guideline- Claim this Profile
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Bio
Cyndie Buckle
Summer is amazing! I recruited her out of my Public Relations Graphics & Production course at Texas Tech University College of Media & Communication in 2016. She was (and remains) my top design student. She achieved mastery of Adobe CC within a few weeks and assisted other students who were struggling to grasp the concepts. Summer worked with our marketing team at Texas Tech University Hospitality Services for a year where she took the initiative to continue to develop her skills. The creative she produced for our department is top notch with some of her designs still being used today. She is a pleasure to work with and maintains a positive attitude even under the most extreme circumstances. She is extremely organized and understands the importance of maintaining a positive corporate image. She consistently takes the initiative to insure her work is done well beyond expectations! She has impressive public relations awareness and excellent design skills plus a determination to always put her best food forward. With her relentless motivation and desire to learn, Summer will bring a wealth of knowledge and skills to any organization that snags her!
Kevin Burr
She is a creative professional and driven individual. Summer came to us directly after graduating from college and has always showed her ability to do and manage more. She has taken on projects and completed tasks without ever asking whether or not they needed to be done. She is able to self motivate and direct herself with very little direction or leadership needed to produce high end results. I love that she is outspoken and speaks her mind when she sees something that needs to be fixed to make our brands look better. She is a team player that integrates well with everyone. If you give her a task that she has no experience in she quickly dives into educating herself as she is as resourceful as they come. She has a keen eye for what will market well and continues to push our branding and growth in all areas of social media and print marketing. When I decided to open Barracuda Consulting, she was my first meeting as I knew this would create more workload for this already busy department. She welcomed it with open arms and her excitement for taking it on was a catalyst for getting it up and running so quickly. Summer continues to grow in her roles and has become a dependable and needed member of this team. Her honest and direct feedback makes her a good person to bounce ideas off of. I can without a doubt recommend Summer and look forward to growing these businesses with her for years to come.
Cyndie Buckle
Summer is amazing! I recruited her out of my Public Relations Graphics & Production course at Texas Tech University College of Media & Communication in 2016. She was (and remains) my top design student. She achieved mastery of Adobe CC within a few weeks and assisted other students who were struggling to grasp the concepts. Summer worked with our marketing team at Texas Tech University Hospitality Services for a year where she took the initiative to continue to develop her skills. The creative she produced for our department is top notch with some of her designs still being used today. She is a pleasure to work with and maintains a positive attitude even under the most extreme circumstances. She is extremely organized and understands the importance of maintaining a positive corporate image. She consistently takes the initiative to insure her work is done well beyond expectations! She has impressive public relations awareness and excellent design skills plus a determination to always put her best food forward. With her relentless motivation and desire to learn, Summer will bring a wealth of knowledge and skills to any organization that snags her!
Kevin Burr
She is a creative professional and driven individual. Summer came to us directly after graduating from college and has always showed her ability to do and manage more. She has taken on projects and completed tasks without ever asking whether or not they needed to be done. She is able to self motivate and direct herself with very little direction or leadership needed to produce high end results. I love that she is outspoken and speaks her mind when she sees something that needs to be fixed to make our brands look better. She is a team player that integrates well with everyone. If you give her a task that she has no experience in she quickly dives into educating herself as she is as resourceful as they come. She has a keen eye for what will market well and continues to push our branding and growth in all areas of social media and print marketing. When I decided to open Barracuda Consulting, she was my first meeting as I knew this would create more workload for this already busy department. She welcomed it with open arms and her excitement for taking it on was a catalyst for getting it up and running so quickly. Summer continues to grow in her roles and has become a dependable and needed member of this team. Her honest and direct feedback makes her a good person to bounce ideas off of. I can without a doubt recommend Summer and look forward to growing these businesses with her for years to come.
Cyndie Buckle
Summer is amazing! I recruited her out of my Public Relations Graphics & Production course at Texas Tech University College of Media & Communication in 2016. She was (and remains) my top design student. She achieved mastery of Adobe CC within a few weeks and assisted other students who were struggling to grasp the concepts. Summer worked with our marketing team at Texas Tech University Hospitality Services for a year where she took the initiative to continue to develop her skills. The creative she produced for our department is top notch with some of her designs still being used today. She is a pleasure to work with and maintains a positive attitude even under the most extreme circumstances. She is extremely organized and understands the importance of maintaining a positive corporate image. She consistently takes the initiative to insure her work is done well beyond expectations! She has impressive public relations awareness and excellent design skills plus a determination to always put her best food forward. With her relentless motivation and desire to learn, Summer will bring a wealth of knowledge and skills to any organization that snags her!
Kevin Burr
She is a creative professional and driven individual. Summer came to us directly after graduating from college and has always showed her ability to do and manage more. She has taken on projects and completed tasks without ever asking whether or not they needed to be done. She is able to self motivate and direct herself with very little direction or leadership needed to produce high end results. I love that she is outspoken and speaks her mind when she sees something that needs to be fixed to make our brands look better. She is a team player that integrates well with everyone. If you give her a task that she has no experience in she quickly dives into educating herself as she is as resourceful as they come. She has a keen eye for what will market well and continues to push our branding and growth in all areas of social media and print marketing. When I decided to open Barracuda Consulting, she was my first meeting as I knew this would create more workload for this already busy department. She welcomed it with open arms and her excitement for taking it on was a catalyst for getting it up and running so quickly. Summer continues to grow in her roles and has become a dependable and needed member of this team. Her honest and direct feedback makes her a good person to bounce ideas off of. I can without a doubt recommend Summer and look forward to growing these businesses with her for years to come.
Cyndie Buckle
Summer is amazing! I recruited her out of my Public Relations Graphics & Production course at Texas Tech University College of Media & Communication in 2016. She was (and remains) my top design student. She achieved mastery of Adobe CC within a few weeks and assisted other students who were struggling to grasp the concepts. Summer worked with our marketing team at Texas Tech University Hospitality Services for a year where she took the initiative to continue to develop her skills. The creative she produced for our department is top notch with some of her designs still being used today. She is a pleasure to work with and maintains a positive attitude even under the most extreme circumstances. She is extremely organized and understands the importance of maintaining a positive corporate image. She consistently takes the initiative to insure her work is done well beyond expectations! She has impressive public relations awareness and excellent design skills plus a determination to always put her best food forward. With her relentless motivation and desire to learn, Summer will bring a wealth of knowledge and skills to any organization that snags her!
Kevin Burr
She is a creative professional and driven individual. Summer came to us directly after graduating from college and has always showed her ability to do and manage more. She has taken on projects and completed tasks without ever asking whether or not they needed to be done. She is able to self motivate and direct herself with very little direction or leadership needed to produce high end results. I love that she is outspoken and speaks her mind when she sees something that needs to be fixed to make our brands look better. She is a team player that integrates well with everyone. If you give her a task that she has no experience in she quickly dives into educating herself as she is as resourceful as they come. She has a keen eye for what will market well and continues to push our branding and growth in all areas of social media and print marketing. When I decided to open Barracuda Consulting, she was my first meeting as I knew this would create more workload for this already busy department. She welcomed it with open arms and her excitement for taking it on was a catalyst for getting it up and running so quickly. Summer continues to grow in her roles and has become a dependable and needed member of this team. Her honest and direct feedback makes her a good person to bounce ideas off of. I can without a doubt recommend Summer and look forward to growing these businesses with her for years to come.
Experience
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Guideline
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United States
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Financial Services
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200 - 300 Employee
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Senior Operations Associate
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Dec 2021 - Present
Led 18 month project to limit company liability (an estimated $12M) through resolving 1500 outstanding account closure requests. Identified and closed procedural gaps to prevent further backlogged requests. First year accomplishments: - Implemented and cross trained team members on fund transfer process, improving ticket completion rate by 400% in my first year. - Developed procedures for locating missing participant contact information, utilizing client records, payroll data, and… Show more Led 18 month project to limit company liability (an estimated $12M) through resolving 1500 outstanding account closure requests. Identified and closed procedural gaps to prevent further backlogged requests. First year accomplishments: - Implemented and cross trained team members on fund transfer process, improving ticket completion rate by 400% in my first year. - Developed procedures for locating missing participant contact information, utilizing client records, payroll data, and public databases and partnering with external business partners. - Collaborated with legal department and external business partners to implement residual fund transfer process, avoiding $2M in estimated liability. Second year accomplishments: - Partnered with engineers to automate workflows, reducing manual effort by 50 hours monthly and increasing ticket completion count by an additional 250% yearly. - Standardized domain knowledge across three teams through the creation of 40 SOP documents. - - - Partnered with legal department to ensure regulatory compliance and published documentation in Confluence. Show less Led 18 month project to limit company liability (an estimated $12M) through resolving 1500 outstanding account closure requests. Identified and closed procedural gaps to prevent further backlogged requests. First year accomplishments: - Implemented and cross trained team members on fund transfer process, improving ticket completion rate by 400% in my first year. - Developed procedures for locating missing participant contact information, utilizing client records, payroll data, and… Show more Led 18 month project to limit company liability (an estimated $12M) through resolving 1500 outstanding account closure requests. Identified and closed procedural gaps to prevent further backlogged requests. First year accomplishments: - Implemented and cross trained team members on fund transfer process, improving ticket completion rate by 400% in my first year. - Developed procedures for locating missing participant contact information, utilizing client records, payroll data, and public databases and partnering with external business partners. - Collaborated with legal department and external business partners to implement residual fund transfer process, avoiding $2M in estimated liability. Second year accomplishments: - Partnered with engineers to automate workflows, reducing manual effort by 50 hours monthly and increasing ticket completion count by an additional 250% yearly. - Standardized domain knowledge across three teams through the creation of 40 SOP documents. - - - Partnered with legal department to ensure regulatory compliance and published documentation in Confluence. Show less
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CVS Caremark
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Hospitals and Health Care
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1 - 100 Employee
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Account Manager
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Jan 2021 - Oct 2021
- Managed clients’ health care plans, servicing more than a million participants. Coordinated between technical teams and external partners to drive efficient, timely, and accurate claims administration. - Improved client resolution time by 22%, closing a monthly average of 120 Salesforce tickets, resulting in 100% client retention and 9.8/10 client satisfaction score. - Owned all operational tasks for clients within book of business, including plan design and pricing implementation… Show more - Managed clients’ health care plans, servicing more than a million participants. Coordinated between technical teams and external partners to drive efficient, timely, and accurate claims administration. - Improved client resolution time by 22%, closing a monthly average of 120 Salesforce tickets, resulting in 100% client retention and 9.8/10 client satisfaction score. - Owned all operational tasks for clients within book of business, including plan design and pricing implementation, data transfer and eligibility setups, and custom process setups. - Researched upcoming legislative changes impacting private insurance and Medicare, advised clients on necessary compliance adjustments. Communicated legal updates to participants through email and mail. - Presented upcoming plan changes to participants, holding presentations and Q&A sessions weekly throughout open enrollment. Designed promotional flyers, emails, and webpages to increase attendants and enrollment rates. - Completed complex data requests identifying ad hoc populations requiring corrections due to plan code errors. Show less - Managed clients’ health care plans, servicing more than a million participants. Coordinated between technical teams and external partners to drive efficient, timely, and accurate claims administration. - Improved client resolution time by 22%, closing a monthly average of 120 Salesforce tickets, resulting in 100% client retention and 9.8/10 client satisfaction score. - Owned all operational tasks for clients within book of business, including plan design and pricing implementation… Show more - Managed clients’ health care plans, servicing more than a million participants. Coordinated between technical teams and external partners to drive efficient, timely, and accurate claims administration. - Improved client resolution time by 22%, closing a monthly average of 120 Salesforce tickets, resulting in 100% client retention and 9.8/10 client satisfaction score. - Owned all operational tasks for clients within book of business, including plan design and pricing implementation, data transfer and eligibility setups, and custom process setups. - Researched upcoming legislative changes impacting private insurance and Medicare, advised clients on necessary compliance adjustments. Communicated legal updates to participants through email and mail. - Presented upcoming plan changes to participants, holding presentations and Q&A sessions weekly throughout open enrollment. Designed promotional flyers, emails, and webpages to increase attendants and enrollment rates. - Completed complex data requests identifying ad hoc populations requiring corrections due to plan code errors. Show less
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JTA Wellness
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Graphic Designer
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Oct 2019 - Mar 2020
- Maintained website updates and designed book for publication. - Led conversion to digital files and cloud based sharing. - Assisted with CEO’s TV morning show appearances - Maintained website updates and designed book for publication. - Led conversion to digital files and cloud based sharing. - Assisted with CEO’s TV morning show appearances
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Chinowth & Cohen Realtors
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United States
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Real Estate
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300 - 400 Employee
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Web Designer - Remote Employee
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Feb 2019 - Sep 2019
- Became Subject Matter Expert on the Content Management System working to troubleshoot internal solutions - Taught classes on the CMS in group and one-on-one settings - Customized and managed individual subdomains for 600 agents - Built Squarespace sites for partnered home builders - Increased ad views by 20% through optimizing Google Search Ad campaigns - Worked on multiple projects and objectives daily while remaining organized and meeting deadlines - Became Subject Matter Expert on the Content Management System working to troubleshoot internal solutions - Taught classes on the CMS in group and one-on-one settings - Customized and managed individual subdomains for 600 agents - Built Squarespace sites for partnered home builders - Increased ad views by 20% through optimizing Google Search Ad campaigns - Worked on multiple projects and objectives daily while remaining organized and meeting deadlines
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Barracuda Staffing & Consulting
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Marketing Coordinator & Special Projects
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Nov 2017 - Jan 2019
Launched and managed the marketing department, leading to consistent higher quality leads and increased brand recognition Supervised and outlined the social media strategy, brand image, and content creation Designed and built two WordPress websites, while managing a third Coordinated and managed large non-profit fundraising events Led the marketing and design for two new startups
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Social Media Specialist & Front Desk Coordinator
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Jun 2017 - Nov 2017
Created daily branded content for company social media profiles Managed reception and busy phone lines in a fast-paced Received promotion to create marketing department
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College of Media & Communication, Texas Tech University
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United States
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Higher Education
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1 - 100 Employee
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Account Manager
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Jan 2017 - May 2017
Directed a team of four peers throughout a semester long project Designed, executed, and analyzed research on nonprofit donations Built a comprehensive campaign to increase impact of a local nonprofit Provided detailed, honest, and constructive feedback to teammates Project culminated in a 130 page book and 20 minute presentation Directed a team of four peers throughout a semester long project Designed, executed, and analyzed research on nonprofit donations Built a comprehensive campaign to increase impact of a local nonprofit Provided detailed, honest, and constructive feedback to teammates Project culminated in a 130 page book and 20 minute presentation
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Texas Tech University
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United States
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Higher Education
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700 & Above Employee
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Graphic Design Intern
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Nov 2016 - May 2017
Designed digital and print marketing materials for hospitality services Generated social media attention for special campus events Assisted department head in planning department events Designed digital and print marketing materials for hospitality services Generated social media attention for special campus events Assisted department head in planning department events
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iCEV
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United States
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E-Learning Providers
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100 - 200 Employee
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Customer Service Representative
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Jan 2016 - Nov 2016
Coordinated field sales team’s needs and requests with home office Built and organized hundreds of quotes each month Assisted customers with questions over live chat and phone Scheduled travel needs for team members for conferences Coordinated field sales team’s needs and requests with home office Built and organized hundreds of quotes each month Assisted customers with questions over live chat and phone Scheduled travel needs for team members for conferences
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Slate Crossfit
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Wellness and Fitness Services
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Marketing and Administrative Assistant
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Jun 2013 - Jul 2014
Created marketing materials and handled social media accounts Implemented comprehensive remodeling project Assisted owner with scheduling, organizing, planning Created marketing materials and handled social media accounts Implemented comprehensive remodeling project Assisted owner with scheduling, organizing, planning
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Education
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2012 - 2017
College of Media & Communication, Texas Tech University
Bachelor of Arts (B.A.), Public Relations
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