Experience

Sanofi

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• ITIL Process Management for global infrastructure

  • Jun 2016 - Present

  Manage enterprise change and apply rigor to the process for an international LAN refresh/WiFi program. Ensure all Project artifacts meet Global Sanofi standards. Manage enterprise change and apply rigor to the process for an international LAN refresh/WiFi program. Ensure all Project artifacts meet Global Sanofi standards.



ING Nederland

• Netherlands
• Banking
• 700 & Above Employee

• Information Security Consultant

  • Jan 2014 - Nov 2015

  Security Projects such as Re-designing Security and Certificate Management. We re-designed the Employee Certificate Management (request and renew) process from a complex, multi-department, 10 to 14 day process to an employee self-service model, taking minutes.As part of the Knowledge Broker team I focused on Security Education, Awareness, Knowledge Sharing etc. I managed our internal ING collaborative community.

• ITSM Manager

  • Oct 2012 - Jan 2014

  In charge of Change, Incident, Problem and Configuration Management for our IT Security department. This included redesigning our ITIL process management from a splintered, unaligned, inefficient, process requiring 5-8 full time people, to an ITIL-lite - requiring only one full-time person and enabling the teams to manage themselves. I represented the security side of things in ITSM communities outside our department, raising awareness and cooperation inter-departmentally.

• Change Manager

  • Aug 2011 - Oct 2012

  Change Manager for Security Operational Services. Standard change management in the broad sense. Managing changes within and without the DevOps teams. We managed OOTB and developed our own tooling to perform Security Operational Services such as Security Event Monitoring, Technical Compliance State Monitoring, Vulnerability Scanning, SOx Compliancy and Reporting.

• Quality Assurance

  • Mar 2009 - Oct 2012

  Project and Process Quality Management. Established Standards and Review process including design and implementation of a document management database monitoring the review process of all our documentary artifacts, including planning the document review schedule. Performed QA review on content basis for Security Operations Center Functional, Technical, Process and Procedures documentation.Participated in CMMI Project Reviews.

• Operational Risk Manager

  • 2004 - Mar 2009

  ING Group Operational Risk Manager. Summary activities: Manage and implement the ORM Framework. Report and analyze monthly Key Risk Indicators. Review evidence and recommend Audit Items for closure. Analyze incident reports, including drafting Lessons Learned documents for the ORC. Design (using COBIT 4.3), plan and facilitate annual R&CSAs yearly or as needed. Prepare and present ORM items for the MT and the ORC. Client Scope 2007-2009: Operations Structured Finance; Operations General Lending; Operations Documentary Trade; IT and Application Development Finance, HR, Market Risk and Business Lending.Client Scope 2004-2007: Operations Financial Markets, Operations Corporate Financial Services, IT and Application Development, Financial Markets, Project Office, Informational Risk Management, Security Operations, SIS (Infrastructure), Facility Management, Business Continuity Management Show less

• QA / Testing / Functional Application Management/ ITIL roles

  • 1999 - 2004

  ING Group SC WIN! (ING Wholesale) Establish Program Quality Assurance (GPL / Prince2). Establish (including governance and procedures) and coordinate Design Authority. Perform small project management and application management. Design e-learning modules for users of new applications. Design (including governance), implement and manage TestDirector 7.6 (+300 users). Perform static data updates; design and perform testing (FAT, UAT, Volume, Automated Regression) including design and coordination of the defect management system.ING Bank Netherland / SC Hypotheken. Functional Management of Mortgage Application System. Conduct research (COPAFITH) about the consequences of changes in business-processes (business analysis). Realize said changes based upon project and release planning. Perform incident management, configuration management and change management. Show less



ING Security Operations Center

• Service Manager

  • Jan 2011 - Jun 2012

  Performed Service Management for our Security Services including Security Event Monitoring, Techical Compliance State Monitoring, Vulnerability Scanning, SOx Compliancy and Reporting. This included drafting, updating, publishing our Service Component Descriptions as well as our Key Performance Indicators. Maintaining regular contact with our service providers and service users. Instrumental in documenting and explaining the processes for outsourcing.

• Team Lead - Analysis and Remediation

  • 2009 - 2011

  Quality Assurance Manager, Service Manager, Team lead, Process Management, Information Analyst, Remediation Analyst, Change Manager, Incident Manager, Problem Manager. Summary Activities:• Design, implement and perform quality assurance for projects and baseline Operations according to OIB Standards (AMS, CMMI, GPL, and Prince2). • Design, implement and perform service management, including design, implementation and management of Service Component Descriptions, Service Level Agreements, and KPIs.• Perform Team Lead activities such as coaching, evaluation, capacity planning and status reporting. Participate with other managers regarding strategy, policy and operations.• Perform remediation and troubleshooting for SOx Controls.• Change Manager: Design, implement and manage change management process within the department according to the ING standards. • Incident Manager, Problem Manager: Manage the processes according to ING standards. Show less



Maricopa County Public Defender

• Phoenix, Arizona Area

• Attorney

  • 1992 - 1998

  Attorney, Maricopa County Public Defender, Phoenix, Arizona USA. Supervised 5 attorneys. Bilingual (English and Spanish) criminal defense attorney (all levels of crime). Legal research, writing and oral argument over US Constitutional issues and other legal issues before the Arizona criminal courts. Investigate facts and negotiate results. Research alternative sentencing possibilities. Published: Successful brief and oral argument in the Arizona Court of Appeals: Trebesch v. Superior Ct., 855 P.2 798 (AZ CA1 7/93) Show less