Sr. Program Manager

• Nov 2019 - Present

Microsoft's Fast Track; move to the Cloud with confidence. Microsoft's Fast Track; move to the Cloud with confidence.

BA/PO

• Mar 2019 - Sep 2019

Sr. Program Manager

• Aug 2015 - Jan 2019

Blizzard Entertainment: June 2017-Current Sr. Program Manager – Overwatch Web August 2015-July 2016 Web & Mobile– Sr. Program Manager of Outsourcing & Overwatch Esports websites • Vendor Management: From Bidding through Delivery of Product • Development Management: Built and Managed Internal Development team of 13 resources • Process Definition: Streamlined and documented the Outsourcing process • Product Ownership: Overwatch World Cup Web page & Full Site, Contenders Website, Open Division Web & Overwatch Gamesite • Requirement collection: Collaborating with over 11 external teams to define goals/KPIs and UX. • Data & Analytics: Ensuring and managing Google analytics reporting, A/B testing, Global UX research Service Technologies – Sr. Business Systems Analyst of CRM, BPM, Agile Dev • Story Writing: Taught the Analysts and Developers/QA how to write simple vertically sliced user stories • Tech Integration: Video game integration with the Customer Relationship Management System (CRM) • CRM Improvements: Automated CRM processes (BPM) which reduced handle time, increased resolution accuracy of Support Show less

Scrum Product Owner/Sr. Business Analyst

• Dec 2014 - Aug 2015

HealthStream: December 2014- September 2015 Agile Product Owner HealthStream Learning Center- Client Redesign & User Management • Artifact Production: Product Roadmap, Backlog, Stories, Release cadence • Velocity Optimization: Reduced teams needed for UI/UX redesign from 5 to 2 by enforcing Agile/Scrum methodology • Offshore Resource Management: utilized Quality Assurance & Development resources in India • Software as a Service: Provided 4 unanticipated new products for the Sales team in 2015; Virtual Classroom, Virtual Class Webex Telephony Integration, Checklist App, Browser to Client linking Show less

Agile Product Owner

• Mar 2014 - Dec 2014

Onlife Health: March 2014 – December 2014 Agile Product Owner Ondemand Client Reporting Tool and Fitness Device Dashboard • Expertise: Hired to help meet an overly aggressive deadline for 2014 initiatives; success • Process Revision: Implemented Agile/Scrum methodology with the Reporting Tool team, Business Intelligence & Platform teams • Project Completion: Finished a Fitness Dashboard with Validic (3rd party data) integration • Meeting Commitments: Built Direct Login & User Management for the Reporting Client and Onlife App early • Remote Team Management: 2 Fully Remote Teams consisting of 7 Resources total Show less

Predictive Analytics Analyst/Product Owner

• Oct 2012 - Mar 2014

ASURION: October 2012 – March 2014 Product Owner/Scrum Master PMO Technology Portfolio Services - Reporting & Analytics Team • Internal Tool: Managed the building of a companywide Project Pipeline tool • Internal Process: Revised and improved the Project Estimation process; Built an Estimation toolset • Data Mapping: Produced Databases and schemas using SQL • Analytics & Reporting: Collaborated with the BI team to produce SSRS reports for the PMO • PMO Reporting: Developed Excel and or SharePoint finance/project reporting for the PMO • Goals & KPIs: Defined and Tracked IT wide Project KPIs and produced governance reports • Training Resources: Trained 25+ technology teams on Agile/scrum process Show less

HUMINT Collector/Analyst

• Aug 2008 - May 2012

Cleared Professional • Performed coordination and communication of HUMINT and counterintelligence (CI) activities. • Conducted research and analysis to support debriefing plans and question sets. • Developed debriefing plans and question sets (e.g., incorporating biographical data). • Supported Key Leader Engagement (KLE) activities and briefings. • Developed intelligence reports (IIRs), Synchronized Pre-deployment and Operational Tracker (SPOT) reports, etc. • Utilized classified and open source databases to produce actionable targeting packages, drive collection, and provide ongoing support to field operations. • Collaborated with other operational support personnel to identify critical information gaps. • Performed all-source analysis including social network analysis and geospatial analysis to identify potential human sources to resolve these intelligence gaps. • Compiled information into clear, concise targeting packages which are delivered to field collectors for action. Work with little direction and met demanding deadlines in a highly dynamic environment. Show less

Human Intelligence Collector

• May 2001 - 2007

• Counterintelligence Force Protection Source Operations (CFSO). • Performed interrogations. • Debriefed friendly sources to obtain information for military intelligence. • Prepared Information Intelligence Reports & difficult translations. • Conducted debriefings and interrogations of HUMINT sources in English and foreign languages. • Translated written foreign material and captured enemy documents into English. • Acted as an interpreter/translator for intelligence matters and materials. • Reviewed and edited translations of foreign documents and material for accuracy and completeness. • Conducted liaison in foreign language with Host Nation agencies. • Interpreted foreign language into English or English conversations and ensures the accurate exchange of statements, ideas, and intent. • Screened, assessed and debriefed (in foreign language) refugees and defectors to fulfill strategic intelligence requirements. Assisted in screenings of HUMINT sources and documents. Show less