Experience

State Library of Massachusetts

• Libraries
• 1 - 100 Employee

• Reference Librarian

  • May 2022 - Present



Massachusetts Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Interlibrary Borrowing Assistant

  • Jul 2016 - May 2022

• Resource Sharing Assistant

  • Sep 2012 - Jul 2016

  •Responds to patron queries in regards to their requests, accounts, invoices, and copyright issues in a timely manner via the Request Tracker ticketing system•Communicates policies and procedures to customers via e-mail, telephone, in-person, and through virtual chat exchanges•Maintains a working knowledge of request methods, holdings, and payment and delivery arrangements as they apply to specific customer groups (i.e. MIT, Non-MIT, ILP members, etc.)•Staffs service points outside the Resource Sharing office, including the Ask-Chat service and the Hayden Library circulation desk•Participates in group and committee work. Current projects include: Co-chair of the Rewards & •Recognition Committee, and News Correspondent for the Libraries’ news website•Trains colleagues to ensure that the Resource Sharing staff can step in and cover all aspects of co-workers’ job responsibilities when needed•Processes payments via CyberSource and maintain database records with strict attention to detail•Facilitates access to materials held in the MIT Libraries for reciprocal borrowers, academic and public libraries, and private institutions•Fills interlibrary lending/borrowing/document delivery requests via ILLiad and the MIT Document Services Request Management System•Delivers MIT theses to patrons electronically, assisting with requests, delivery issues and other questions related to accessing content•Verifies citation and location information of materials using the MIT Barton catalog•Enrolls visitors for MIT Library Borrowing Cards upon request•Processes incoming and outgoing material on a daily basis using FedEx, UPS, and USPS•Accurately maintains physical files related to database and ILLiad requests•Assists with BorrowDirect, Boston Library Consortium, and Dept. of Transportation requests as needed

• Department of Transportation Interim Liaison

  • Aug 2012 - Oct 2012

  •Provided the Volpe Center with a full array of information services, including: timely and responsive reference service, literature searching, literature reviews, and document delivery services•Facilitated access to an extensive collection of scientific, technical, social science, and economic material in the transportation field for researchers and staff at the Volpe Center•Tracked reference statistics and generated monthly reports to be distributed to proper MIT staff and the Volpe Center librarian•Provided interlibrary borrowing and photocopying services to Volpe Center researchers as needed•Provided regular delivery and pick-up services between the MIT Libraries and the Volpe Center

• Interlibrary Lending/BorrowDirect Temporary Worker

  • Jul 2012 - Aug 2012

  •Processed requests for BorrowDirect and the Boston Library Consortium•Processed incoming and outgoing mail for two unmediated borrowing streams, BorrowDirect and the Boston Library Consortium•Prepped returned books for circulation by checking them in using Relais and Aleph



John F. Kennedy Presidential Library and Museum

• Digitization Intern

  • Jul 2011 - Aug 2012

  •Digitized archival holdings related to John F. Kennedy’s presidency, including textual documents, photographic negatives, and print photographs•Performed quality control on digitized textual documents, with strict attention to detail•Assisted in the efficient and effective execution of the Digitization On Demand service, which includes the digitizing, cataloging, and publishing of textual documentsFor an example of this work, please follow: http://www.jfklibrary.org/Asset-Viewer/Archives/JFKNSF-329-015.aspx •Cataloged textual documents by creating metadata and authoring descriptions•Processed scanned photographic negatives according to digital image processing techniques•Uploaded digital images to Digital Asset Management System (DAMS)•Input metadata and added digitization specifications to digital images in DAMS•Assisted in the creation of a shelf list of the library’s holdings•Re-housed archival negatives according to proper rehousing techniques and standards•Prepared finding aids for EAD conversionDigitization Intern

• Digitization Intern

  • Dec 2010 - Feb 2012

  • Created keyword-searchable text files of scanned documents using Abbyy FineReader 11• Inventoried and assessed a portion of the Massachusetts Transportation collection to determine which resources to digitize• Digitized and, using OCR software, converted textual documents to editable and searchable text files in preparation for DSpace Digital Repository upload • Created keyword-searchable text files of scanned documents using Abbyy FineReader 11• Inventoried and assessed a portion of the Massachusetts Transportation collection to determine which resources to digitize• Digitized and, using OCR software, converted textual documents to editable and searchable text files in preparation for DSpace Digital Repository upload



Simplemente Blanco

• United States
• Retail

• Sales Associate

  • Jun 2010 - Jan 2012

  • Operated store as a sole employee, under planned and continued absence of store owner• Collaborated with store owner to develop effective methods for improving sales• Developed and maintained relationships with customers• Maintained a working knowledge of all products and store procedures, with the ability to communicate this information to customers• Performed cash register transactions, maintain cleanliness of the store, and inform customers on store policies • Operated store as a sole employee, under planned and continued absence of store owner• Collaborated with store owner to develop effective methods for improving sales• Developed and maintained relationships with customers• Maintained a working knowledge of all products and store procedures, with the ability to communicate this information to customers• Performed cash register transactions, maintain cleanliness of the store, and inform customers on store policies



White House Black Market

• Retail
• 700 & Above Employee

• Head Cashier/Sales Support Associate

  • Jun 2010 - Jul 2011

  • Trained all new associates on store and cash register procedures• Delivered responsive and effective customer service via cash register transactions, as well as established and maintained customer relationships through continued interactions• Maintained organization and cleanliness throughout the store• Completed a variety of tasks relating to stock and inventory • Trained all new associates on store and cash register procedures• Delivered responsive and effective customer service via cash register transactions, as well as established and maintained customer relationships through continued interactions• Maintained organization and cleanliness throughout the store• Completed a variety of tasks relating to stock and inventory



Center for Advanced Visual Studies at MIT

• Archives Intern

  • Sep 2010 - Jan 2011

  • Collaborated with co-worker on the creation of an inventory for poster collection• Completed unique project of reorganizing archival material in new housing location• Re-housed holdings as necessary, according to archival standards and techniques• Re-numbered folders and boxes to reflect actual collection organization• Created metadata and added undocumented holdings to master spread sheet• Accurately pulled materials in a timely manner, as requested by visiting researchers • Collaborated with co-worker on the creation of an inventory for poster collection• Completed unique project of reorganizing archival material in new housing location• Re-housed holdings as necessary, according to archival standards and techniques• Re-numbered folders and boxes to reflect actual collection organization• Created metadata and added undocumented holdings to master spread sheet• Accurately pulled materials in a timely manner, as requested by visiting researchers



Bird Library, Syracuse University

• Special Collections Student Worker

  • Sep 2008 - May 2010

  • Retrieved materials from the stacks for delivery to patrons in the Reading Room• Photocopied rare and delicate materials, making sure to follow proper handling techniques• Maintained organization of collections by properly shelving materials, renumbering folders, and re-filing delicate photographs and other materials as indicated by finding aids• Assisted staff in doing research and other tasks as needed • Retrieved materials from the stacks for delivery to patrons in the Reading Room• Photocopied rare and delicate materials, making sure to follow proper handling techniques• Maintained organization of collections by properly shelving materials, renumbering folders, and re-filing delicate photographs and other materials as indicated by finding aids• Assisted staff in doing research and other tasks as needed



Barnes & Noble

• United States
• Retail
• 1 - 100 Employee

• Bookseller

  • Jun 2009 - Jan 2010

  • Delivered effective customer service by assisting customers, in person and on the phone, with the locating of merchandise in store or the ordering of merchandise• Served customers at the cash register by providing efficient transactions• Accurately shelved new merchandise, re-shelved merchandise, and maintained store cleanliness and order • Delivered effective customer service by assisting customers, in person and on the phone, with the locating of merchandise in store or the ordering of merchandise• Served customers at the cash register by providing efficient transactions• Accurately shelved new merchandise, re-shelved merchandise, and maintained store cleanliness and order