Experience

JACKIE COOPER IMPORTS OF TULSA

• United States
• Automotive
• 1 - 100 Employee

• Service Advisor

  • Dec 2020 - May 2022

  Tulsa, Oklahoma, United States Wrote Service RO's for the Nissan and Infiniti brand Lead outbound sourcing strategies to identify vehicles at optimal prices, engaging in robust negotiation to achieve strong bottom-line profitability.



King Screens Screen Printing

• Shop Owner

  • Apr 2016 - Aug 2021

  Broken Arrow, OK 74014 Founded and grew a leading screen printing and custom graphics company from scratch to sustained profitability through expert business leadership, and class-leading customer service • Established all processes, standards and workflows required to translate the business concept into a functional company from both a technical and operational perspective • Applied a data-driven approach to strategy development, informed by meticulous research and market analysis – building workflows… Show more Founded and grew a leading screen printing and custom graphics company from scratch to sustained profitability through expert business leadership, and class-leading customer service • Established all processes, standards and workflows required to translate the business concept into a functional company from both a technical and operational perspective • Applied a data-driven approach to strategy development, informed by meticulous research and market analysis – building workflows around goals and commercial objectives • Blended creative vision with technical expertise to scope and deliver compelling graphic and screen printing designs/projects for a diverse clientele: • Consulted clients directly to understand their vision, gather requirements and establish desired goals; leveraging outputs to build project scopes and parameters • Performed in-depth research into contemporary industry trends and clients’ existing visual collateral to ensure a consistent brand image • Translated concepts into high-impact, on-brand designs (specializing in logos and branded materials for local businesses) • Partnered with and supervise the work of in-house teams to ensure quality, consistent outputs – presenting designs to clients and canvassing feedback to ensure their vision is fully realized • Provided incisive leadership to a dynamic team, including performance oversight, professional development and delegation of workflows in accordance with expertise • Optimized the recruitment pipeline to source and retain top talent with the capacity to advance the company’s commercial goals • Drove significant revenue growth through the establishment of targeted sales pipelines, campaigns and strategies: • Employed a dynamic outbound approach to sales; quickly building rapports to convert prospects into clients • Provided outstanding brand representation at industry events, patient drives, shows and grand openings • Partnered with clients to enhance their online branding Show less



Whataburger

• United States
• Restaurants
• 700 & Above Employee

• Training General Manager

  • Feb 2010 - Apr 2018

  Broken Arrow Facilitated streamlined restaurant operations through the planning and ongoing coordination of internal workflows (24/7); ensuring a seamless customer experience underpinned by accuracy and efficiency • Aligned and motivated a diverse 65+ person team through ongoing coaching, mentorship and support • Drove significant business/sales growth while delivering against challenging commercial targets – increasing YoY sales for 8 consecutive years • Managed a full complement of HR processes… Show more Facilitated streamlined restaurant operations through the planning and ongoing coordination of internal workflows (24/7); ensuring a seamless customer experience underpinned by accuracy and efficiency • Aligned and motivated a diverse 65+ person team through ongoing coaching, mentorship and support • Drove significant business/sales growth while delivering against challenging commercial targets – increasing YoY sales for 8 consecutive years • Managed a full complement of HR processes, to include recruitment, onboarding and disciplinary procedures – ensuring alignment with established protocol/policies and industry regulations • Prioritized accuracy and efficiency in handling deposits, recording takings and maintaining financial records • Employed a data-backed approach to financial forecasting, budget tracking and P&L analysis to optimize resources, capitalize on cost-cutting opportunities and manage controllables • Forged close collaborative relationships with vendors to maintain quality and cost effectiveness across the entire inventory • Key player in the development team that led brand expansion efforts by establishing a new location • Designed and rolled out innovative employee recognition programs and training procedures to promote consistent, quality operations • Personally developed software to track and quality daily performance – enabling enhanced decision-making • Managed the end-to-end planning and execution of major restaurant remodels – working across cross functional internal/external stakeholders to deliver projects on time and with budget • Multi-award winner for exemplary sales performance • Complaint/issue resolution expertise; de-escalating sensitive situations using tact, diplomacy and discretion to achieve mutually beneficial outcomes • Aligned internal standards, processes and workflows with corporate best practices through the development and implementation of policies/SOPs • Balanced budgets and internal resources Show less



Subway

• Restaurants
• 700 & Above Employee

• Area Manager

  • Apr 2001 - Feb 2010

  Broken Arrow, Tulsa, Sand Springs • Defined and led the implementation of the overarching business strategy for 12 locations and dozens of employees – setting and tracking goals to consistently drive growth and revenue • Personally coordinated the hiring process, including interviewing, onboarding and training to facilitate a seamless end-to-end candidate experience and smooth integration • Managed deposits and tracked expenses on an ongoing basis; synthesizing data into reports to identify and capitalize on… Show more • Defined and led the implementation of the overarching business strategy for 12 locations and dozens of employees – setting and tracking goals to consistently drive growth and revenue • Personally coordinated the hiring process, including interviewing, onboarding and training to facilitate a seamless end-to-end candidate experience and smooth integration • Managed deposits and tracked expenses on an ongoing basis; synthesizing data into reports to identify and capitalize on opportunities for financial savings/cost streamlining • Evaluated and assessed processes/methods on an ongoing basis to identify issues and opportunities for improvement • Cultivated strong consultative relationships with the Corporate Office; serving as Corporate Trainer, prior to relocating to OK to establish a new business unit – subsequently growing to 12 units • Maintained currency of knowledge regarding industry trends and developments; evolving internal processes as necessary to remain at the forefront of contemporary best practices • Headed compliance operations across 18 surrounding Subways – analyzing processes and operations to ensure they met the required standard Show less