Jessica Silva

Client Services Strategic Director at Scientific Education Support
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Contact Information
us****@****om
(386) 825-5501
Location
Milton Keynes, UK

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Experience

    • United Kingdom
    • E-Learning Providers
    • 1 - 100 Employee
    • Client Services Strategic Director
      • May 2023 - Present

      - Leading a portfolio of 9 projects with budgets circa £1m (2 new products launched in October and 7 established digital educational hubs) - Mentoring and managing a global team of 5 (Project Executives & Project Managers) to aid in their career development - Consulting on the 2023 growth strategy and internal change management processes to ensure uptake across the firm - Utilising exceptional stakeholder engagement to increase project adoption and ensure timely project delivery. This… Show more - Leading a portfolio of 9 projects with budgets circa £1m (2 new products launched in October and 7 established digital educational hubs) - Mentoring and managing a global team of 5 (Project Executives & Project Managers) to aid in their career development - Consulting on the 2023 growth strategy and internal change management processes to ensure uptake across the firm - Utilising exceptional stakeholder engagement to increase project adoption and ensure timely project delivery. This includes upward management of the Acting Managing Director to ensure wider team expectations are voiced and accounted for - Client management of senior global pharmaceutical contacts, partner associations and new business development contacts

    • Project Director
      • Sep 2022 - May 2023

    • Professional Training and Coaching
    • Career Consultant & Founder
      • Jun 2020 - Present

      From resume help to interview prep and career planning, I work with clients around the globe to build their personal brand and achieve their dream job.

    • United Kingdom
    • Marketing Services
    • 1 - 100 Employee
    • Client Partnership Consultant (Account Director)
      • Sep 2021 - Sep 2022

      London, England, United Kingdom - Managing long-term partnerships with clients (i.e., global pharmaceutical companies) to understand their challenges and provide strategic direction on drug market launches and healthcare market research - Collaborating with the Managing Partner to lead pitches and advise on behavioural change solutions in response to client needs - Implemented a new business strategy involving LinkedIn outreach to build a new global client database

    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Advocacy Manager
      • Jan 2021 - Aug 2021

      London, England, United Kingdom - Contribute to wider work of Fuse by collaborating and engaging with the global team on projects to bring in £1.5M in advocacy opportunities alone - Devised a new global advocacy strategy in consultation with the President and Founder of Fuse (SaaS Company) aimed at generating four opportunities to close with £250k of revenue per month - Through utilizing LinkedIn and accruing over 1000 leads, facilitated the conversion of 5 sales opportunities through working in tandem with… Show more - Contribute to wider work of Fuse by collaborating and engaging with the global team on projects to bring in £1.5M in advocacy opportunities alone - Devised a new global advocacy strategy in consultation with the President and Founder of Fuse (SaaS Company) aimed at generating four opportunities to close with £250k of revenue per month - Through utilizing LinkedIn and accruing over 1000 leads, facilitated the conversion of 5 sales opportunities through working in tandem with President/CEO of Fuse.

    • Advocacy & Strategy Consultant
      • Aug 2020 - Dec 2020

      London, England, United Kingdom

    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Brand & Communications Manager
      • May 2018 - May 2020

      - Developed and executed our internal comms and crisis comms strategies (e.g. COVID-19, The Royal Family comms etc.) - Spearheaded the change management and adoption of a global brand refresh with National Award Operators in over 70 countries & territories - Using a dataset of 13K respondents to our global survey, I developed a discussion paper and marketing material for all of stakeholders which resulted in global marketing campaign uptake - Managed knowledge translation of impact… Show more - Developed and executed our internal comms and crisis comms strategies (e.g. COVID-19, The Royal Family comms etc.) - Spearheaded the change management and adoption of a global brand refresh with National Award Operators in over 70 countries & territories - Using a dataset of 13K respondents to our global survey, I developed a discussion paper and marketing material for all of stakeholders which resulted in global marketing campaign uptake - Managed knowledge translation of impact and statistical research into digestible communications material (e.g. Award in Numbers) Show less

    • Australia
    • Non-profit Organizations
    • 200 - 300 Employee
    • Global Marketing Team Support & Executive Assistant to the CMO
      • Feb 2017 - May 2018

      Toronto, Canada Area Managed numerous different projects on behalf of the CMO, CEO & global direct reports across 4 countries (AUS, CAN, UK and USA). As part of my role, I planned and coordinated international strategic planning meetings in Los Angeles, London and Toronto for colleagues across the globe.

    • Community Engagement Coordinator- Canada
      • May 2016 - Feb 2017

      Toronto, Canada Area Managed a team of 3 staff to ensure exceptional bilingual customer service across Canada. In my role, I facilitated an office move and built-out a 10 person team to a 25 person team.

    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Emerging Leader on the International Council
      • Nov 2014 - Nov 2017

      America's Region In 2014, I was elected by my peers to be a representative for the Americas Region on the International Council. As part of my role on the International Council, I strategized with board members including the Chairman, Rt Hon The Lord Boateng and HRH Prince Edward The Earl of Wessex on global growth strategies. I was also required to advocate for regional growth of the Award programme where I presented in front of high-net worth individuals and audiences of up to 300 people about the value of… Show more In 2014, I was elected by my peers to be a representative for the Americas Region on the International Council. As part of my role on the International Council, I strategized with board members including the Chairman, Rt Hon The Lord Boateng and HRH Prince Edward The Earl of Wessex on global growth strategies. I was also required to advocate for regional growth of the Award programme where I presented in front of high-net worth individuals and audiences of up to 300 people about the value of the Award to young people (incl. Prince Harry). Show less

    • Canada
    • Public Safety
    • 1 - 100 Employee
    • Research Coordinator
      • Jun 2015 - Apr 2016

      Toronto, Canada Area

    • Canada
    • Non-profit Organizations
    • 1 - 100 Employee
    • Policy Intern
      • Jun 2015 - Aug 2015

      Toronto, Canada Area

    • Canada
    • Higher Education
    • 700 & Above Employee
    • Teaching Assistant
      • Sep 2014 - Apr 2015

      University of Ottawa, ON

    • Graduate Research Assistant and Office Manager to Dr. Angel Foster DPhil, MD, AM
      • Apr 2014 - Apr 2015

      Institute of Population Health Built out the office alongside Dr. Foster and helped to build the team to over 25 members in 3 years. Facilitated weekly team meetings: obtained progress reports from the team, and following-up with individualized tasks. I was recognized by supervisor for my ability to engage with source material and coherently convey this information to colleagues.

    • Exam Proctor with Access Services
      • Jan 2014 - Apr 2015

      Ottawa, Ontario, Canada

    • Project Officer at Michaëlle Jean's Centre for Global and Community Engagement
      • Sep 2013 - Dec 2013

      Ottawa, Canada Area - Promoted the Alternative Student Break and approximately 6 scholarship/fellowship opportunities ranging in value from 1- 30K to the student body - Networked with other associations on campus to promote the CGCE - Conducted two separate literature reviews and created several methods of disseminating the information found

    • Canada
    • Higher Education
    • 700 & Above Employee
    • Research Assistant to Dr. Angel Foster DPhil, MD, AM
      • Dec 2011 - Apr 2013

      Ottawa, Canada Area

    • Community Advisor
      • Sep 2011 - Jan 2013

      Ottawa, Canada Area

    • English Language Mentor
      • Sep 2011 - Dec 2011

      Academic Writing Help Centre, Ottawa, Canada Area

Education

  • Heriot-Watt University
    Master of Business Administration - MBA
    2019 - 2022
  • University of Surrey
    Certificate in Business Administration, Business Administration and Management, General
    2019 - 2020
  • University of Ottawa
    Master of Science (MSc), Interdisciplinary Health Sciences
    2013 - 2015
  • University of Ottawa / Université d'Ottawa
    Honours Bachelor of Health Sciences, Health Services/Allied Health/Health Sciences, General
    2009 - 2013
  • International School of Communication
    Certificate in Copy Writing, Communication, General

Community

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