Experience

McGarrah Jessee

• United States
• Advertising Services
• 100 - 200 Employee

• Community Manager

  • Apr 2022 - Present



Khoros

• United States
• Software Development
• 700 & Above Employee

• Social Media Coordinator

  • Nov 2020 - Apr 2022

  -Monitor and manage Fortune 50 tech clients' brands across major social networks daily, actively mining social conversations for relevant information and opportunities to engage. -Manage high levels of inbound conversations, proactively identifying efficiencies. -Brainstorm and manage paid and organic content publishing across major social networks via the -Khoros platforms. Monitor digital conversations on specific topics and flag notable mentions, trends, message volume, sentiment, and overall themes in daily social listening for clients. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• • Aug 2020 - Dec 2021

• • Nov 2017 - Aug 2020

  -Provide technical support and exceptional customer service for multiple Apple products by efficiently troubleshooting software and hardware issues with an above 80% resolution rate.-Document customer case notes with attention to detail and professionalism with an over 90% customer satisfaction rate.-Consistently maintain composure when working in high-paced situations while providing reassurance when deliveringsolutions.-Received an AppleCare Excellence Award for continuously providing quality support and connecting with customers, as well as consistently meeting goals to improve overall performance. Show less

• • May 2019 - Aug 2019

  -Provided customer support for technical issues with Apple devices through the Apple Support social media platforms.-Engaged with over 6000 consumers under the "Apple Voice" and collectively represented the company on social platforms.-Demonstrated high attention to detail when crafting responses that were potentially seen by millions of users.



Grit+Pearl Public Relations

• Austin, Texas Area

• Public Relations Intern

  • Aug 2019 - Dec 2019

  -Crafted and implemented communication plans and social campaigns to drive interactions with our clients' consumers resulting in an increased engagement of at least 20% across social platforms. -Curated media contact lists specifically tailored to our client's target audiences to develop meaningful partnerships, and drafted distributed pitches to generate buzz regarding client events. -Assisted in further developing our clients' online presence by revamping social media platforms and outreach strategy Show less



SXSW

• United States
• Entertainment Providers
• 200 - 300 Employee

• Publicity and Digital Media Intern

  • Jul 2018 - Oct 2018

  -Responsible for monitoring publicity for the week-long event and releasing information to the press regarding keynote speaker sand other festival details -Implemented social listening and SEM tools to monitor buzz and track engagement while also monitoring emerging and culturally relevant trends in the industry. -Responsible for monitoring publicity for the week-long event and releasing information to the press regarding keynote speaker sand other festival details -Implemented social listening and SEM tools to monitor buzz and track engagement while also monitoring emerging and culturally relevant trends in the industry.



FashionXAustin

• Austin, Texas Area

• Intern

  • Jan 2016 - Feb 2016

  Interned at the company FashionX which puts on Austin, Houston and Dallas Fashion Week along with various other events. Ended up working Austin Fashion Week and was placed in charge of collecting digital content for multiple of their social media accounts. Now currently volunteer at various social events hosted by the FashionX company. Interned at the company FashionX which puts on Austin, Houston and Dallas Fashion Week along with various other events. Ended up working Austin Fashion Week and was placed in charge of collecting digital content for multiple of their social media accounts. Now currently volunteer at various social events hosted by the FashionX company.