Experience

TRAX Analytics

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Accounting Manager

  • May 2023 - Present



Gem

• United States
• Software Development
• 100 - 200 Employee

• Senior Staff Accountant

  • Aug 2022 - Feb 2023

  •Reconciled cash, accounts receivable, and accounts payable balances against the general ledger; identified and performed variance analysis to explain differences and presented findings to management for month, quarter, and year end closes •Assisted with the calculation and releasing of earned revenue from the deferred revenue account according to generally accepted accounting principles – ASC 606; identified variances and presented findings to management for month, quarter and year end closes •Performed testing modules for the implementation of Airbase for handling accounts payable tasks and Suite Billing for handling the billing functions of accounts receivable •Processed vendor invoices to their appropriate accounts/departments, managed approval flow, maintained vendor master files for completeness and accuracy, and assisted with facilitating payment to vendors, addressed vendors questions and concerns while managing monthly cash burn targets •Processed client deposits for the reduction of outstanding accounts receivable exposure and days sales outstanding, maintained client master files for completeness and accuracy, and addressed clients questions and concerns while managing monthly cash receipts, bad debt reserves, and write-off targets •Performed contract analysis to ensure agreements were complete and clauses were understood and noted for purposes of revenue recognition and accounts receivable exposure; performed sales order audits to ensure the information on sales order reflected the agreed upon parameters in the contract •Identified deficiencies in the revenue cycle – order to cash process and the procure to pay process, provided solutions and implemented control measures to improve process efficienci Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Full Time Engagement Professional

  • Dec 2021 - Feb 2023

  • I have completed two engagements while employed with Robert Half: - Twitch - Gem • I have completed two engagements while employed with Robert Half: - Twitch - Gem



Twitch

• United States
• Software Development
• 700 & Above Employee

• Accounts Receivable Accounting Analyst

  • Dec 2021 - Jul 2022

  • Created standard operating procedures for daily responsibilities and month-end close activities for training and related purposes • Processed intercompany transactions between Twitch Interactive and parent company, Amazon, and processed daily payment transactions – foreign exchange and domestic wires, ACH, lockbox deposits, and checks received in the company’s bank accounts to the appropriate cash and accounts receivable accounts in the general ledger using Netsuite accounting software • Reconciled the cash accounts biweekly to ensure all cash transactions have been accounted for as part of month-end close activities and reconciled the accounts receivables accounts to the actual Amazon balances as part of the monthly consolidation reporting for month-end close and conduced variance analysis and reporting • Prepared weekly accounts receivable aging reports for Twitch Interactive and select Amazon clients to analyze payment schedules, delinquency issues, write-off recommendations, and accounts receivable reserve calculations, generated top-side month-end journal entries as part of the month-end close process, and performed due diligence credit reviews for all prospective clients in accordance with Sarbanes Oxley due diligence clauses using Dunn & Bradstreet reports as a guide • Performed collection activities via email and phone to collect delinquent balances, return credit balances to clients via escheatment procedures and applied them to other open balances, generated credit memos relating to customer disputes, contractual disputes, discounts, and other concessions agreed upon between the organization and the client, determined materiality of concessions approved and prepared adjusting entries where applicable, and tracked these issues for monthly discussion • Analyzed executed contractual agreements, generated billing invoices for those contracts, and ensured that the invoices are billed in accordance with the terms and conditions of those contracts Show less



WestRock Company

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Collections Representative

  • Nov 2021 - Jan 2022

  • Managed an accounts receivable portfolio under a SaaS business model in excess of $25M USD, contacted clients to gather account information on open accounts receivable items and created disputes on items that deviated either from contractual agreement or a documented conversation with the sales team and management allowing such deviation, and maintained detailed customer records and customer-specific requests within GetPaid application software • Researched and analyzed client-specific SaaS, maintenance, and service project contracts to ensure billing was accurate and invoiced according to the appropriate billing schedules, calculated service project accounts receivable billings to ensure total project billings did not exceed agreed upon estimates, managed project gross profit percentages, compared actuals to budget, and analyzed variances, and reviewed and discussed deviations from contractual agreements with the appropriate revenue owner and suggested necessary addendums and change orders when appropriate • Assisted with month-end, quarter-end, and year-end close activities to ensure all accounts receivable and cash balances had been posted to the appropriate ledgers, billings posted to appropriate accounts receivable subledgers, and credits appropriately posted to the correct account • Reconciled complex invoices, contracts, payments, or miscellaneous dispute information using Documentum, Clarity, SmartStream, and various other necessary software applications, produced quarter over quarter reductions in accounts receivable aging balances in excess of 50% that are 60 or more days delinquent • Collaborated with management to understand and implement procedures to address and manage accounts that present business risks to the organization and prepared portfolio and account-specific ad hoc reporting to analyze and assess outstanding accounts receivable balances and presented these findings to management Show less



Infor

• United States
• Software Development
• 700 & Above Employee

• Project Accounts Receivable Analyst

  • Jul 2019 - Nov 2021

  • Managed an accounts receivable portfolio under a SaaS business model in excess of $45M USD • Researched and analyzed client-specific SaaS, maintenance, and service project contracts to ensure billing is accurate and invoiced according to the appropriate billing schedules • Calculated service project accounts receivable billings to ensure total project billings do not exceed agreed upon estimates • Managed project gross profit percentages, compares actuals to budget, and analyzes variances • Assisted with month-end, quarter-end, and year-end close to ensure all accounts receivable and cash have been posted to the appropriate ledgers, billings posted to appropriate accounts receivable subledgers, and credits appropriately accounted for • Reviewed and discussed deviations from contractual agreements with the appropriate revenue owner and suggests necessary addendums and change orders when appropriate • Reconciled complex invoices, contracts, payments, or miscellaneous dispute information using Documentum, Clarity, SmartStream, and various other necessary software applications • Produced quarter over quarter reductions in accounts receivable aging balances in excess of 50% that are 60 or more days delinquent • Prepared portfolio and account-specific ad hoc reporting to analyze and assess outstanding accounts receivable balances and presents these findings to management • Contacted clients to gather account information on open accounts receivable items and creates disputes on items that deviate either from contractual agreement or a documented conversation with the sales team and management allowing such deviation • Collaborated with management to understand and implement procedures to address and manage accounts that present business risks to the organization • Maintained detailed customer records and customer-specific requests within GetPaid application software • Responded to inquiries from clients or external collection resources Show less



Riskonnect, Inc.

• United States
• Software Development
• 500 - 600 Employee

• Accounts Receivable Specialist

  • Feb 2019 - Jun 2019

  • Analyzed and processed customer contracts to ensure all revenue elements were being billed accurately and timely under a SaaS business model • Processed client time and material and fixed price project invoices in accordance with client contract requirements • Reviewed and analyzed time and material projects ensuring accurate monthly invoicing • Coordinated with project managers to ensure accuracy of client invoicing • Updated and maintained accurate customer contracts in NetSuite • Worked with professional services team to ensure timely billing of service contract milestones • Processed incoming payments against customer’s accounts receivable balance and ensured proper allocation to each appropriate invoice • Participated in development and documentation of policies and procedures Show less



L&W Supply

• United States
• Building Materials
• 700 & Above Employee

• Credit Analyst III

  • Sep 2017 - Sep 2018

  • Supervised and trained a staff of credit processors on proper credit procedures and processes• Developed a process for identifying disadvantaged business enterprises (DBE’s) and ensured proper documentation was obtained in compliance with intricate DBE requirements per law• Assumed credit responsibility for a portfolio of nearly 40,000 accounts totaling in excess of $300 million in credit exposure• Obtained and analyzed latest fiscal year-end and interim financial statements for ratio analysis and obtained other relevant financial information • Evaluated portfolio risk and reported to the Director of Credit and other internal managers as necessary • Provided recommendations for the approval/denial of all credit applications from prospective customers within $100,000 authority level • Reviewed and recommended the approval/denial of requests for commercial/residential projects within $100,000 authority level • Ensured that all necessary steps were taken to preserve lien and bond rights across all accounts within the continental United States wherever such laws are applicable • Performed account reviews for appropriate adjustments to credit lines of all existing customers to ensure maximum credit availability consistent with the degree of risk and profit opportunity using credit risk analysis • Recommended the suspension of credit privileges to Branch Managers using discretion and evaluated disagreements using a zipper approach • Negotiated with all customers for security guarantees and ensured that all security arrangements were properly documented • Designed action plans to ensure the satisfactory performance of the accounts receivable portfolio • Established effective working relationships with key personnel internally and externally Show less

• Process Analyst II

  • Oct 2016 - Sep 2017

  • Trained a new hire on collection queue management and processes• Presented proposals for process improvement regarding the accounts receivables portfolio • Managed collection queues to ensure existing customer accounts were within approved terms and minimized potential losses in revenue• Processed and tracked lien and bond claims per account and remained current with amendments to lien laws within the states of Utah, Washington, and Colorado• Filed liens on delinquent commercial/residential projects and coordinated with legal affiliates to file lawsuits if necessary • Processed customer payments via Billtrust portal using an authorized credit/debit card, personal/company check, or via wire transfer• Evaluated lien waiver requests for signed approval• Reviewed ROA payment tracker data, lockbox transaction registers, and Billtrust transaction registers for customer payment trend analysis• Monitored manager requested adjustments per account for sales tax, discounts, credit/debit memos, and services fees• Devised and analyzed reports on customers with receivables in excess of $20,000 whose accounts were 90 days delinquent• Researched and rectified misapplied, unapplied, and unidentified payments • Analyzed and reconciled disputed items per account and provided support to the disputes resolution team• Responded promptly to customer inquiries, branch affiliates, and executive management inquiries via email and phone• Maintained current contact information on all customers and processed customer change forms• Monitored changes within intercompany/interbranch accounts, national, homebuilder, and COD accounts Show less

• Collections Associate

  • Oct 2015 - Oct 2016

  • Promotion from Credit Representative I

• Credit Representative I

  • Feb 2015 - Oct 2015

  • Trained 2 new hires on entry level credit and collection activities • Evaluated and recommended the approval/denial of all credit applications from prospective customers within $25,000 authority level• Reviewed and recommended the approval/denial of requests for commercial/residential projects within $25,000 authority level• Analyzed credit exposure limits of assigned customers on an annual or more frequent basis as necessary• Developed and maintained customer relationships within Midwest and Eastern territory • Interacted with accounting and operations departments to determine solutions to meet customer needs• Ensured compliance to company policies and procedures and maintained strong work ethic and integrity within the organization• Promptly resolved customer complaints through effective verbal and written communication Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Agent

  • Apr 2013 - Sep 2013

  • Assisted customers with product information and item location using the IMPACT method • Generated special order sales requests for customers requiring specific brands, styles, and colors of window treatments • Accepted and prepared custom paint and stain orders upon customer’s request • Executed custom cuts of all Levolor brand window treatments at customer’s request • Promoted customer registration for MyLowes purchase cards • Aligned and arranged store merchandise for customer visibility, readability, and accessibility • Answered CODE 50 requests that require associates to assist customers with loading purchased products Show less



Target

• United States
• Retail
• 700 & Above Employee

• Salesfloor Team Member

  • May 2010 - Sep 2010

  • Processed customer transactions while emphasizing a “Fast, Fun, and Friendly” service standard • Assisted customers with product information and item location to ensure a seamless store experience • Arranged store merchandise and promoted registration for Target Visa credit cards • Processed customer transactions while emphasizing a “Fast, Fun, and Friendly” service standard • Assisted customers with product information and item location to ensure a seamless store experience • Arranged store merchandise and promoted registration for Target Visa credit cards



"U" Choppers, General Partnership

• Minneapolis, Minnesota

• Owner

  • Sep 2009 - Jun 2010

  • Produced monthly financial statements and payroll information • Co-designed an online website for customer convenience and ease of purchase • Developed online marketing campaigns to appeal to the target market • Performed weekly assessments of supply inventory • Acquired and processed customer transactions • Produced monthly financial statements and payroll information • Co-designed an online website for customer convenience and ease of purchase • Developed online marketing campaigns to appeal to the target market • Performed weekly assessments of supply inventory • Acquired and processed customer transactions



Americall Group, Inc.

• Lansing, Illinois

• Telemarketing Service Representative

  • May 2008 - Sep 2008

  • Developed excellent communication skills through consistent interactions with co-workers and customers • Achieved a reputable sales percentage of 80% on sales of insurance policies, healthcare plans, and entertainment packages • Efficiently performed sales service calls to valued JC Penney customers • Developed excellent communication skills through consistent interactions with co-workers and customers • Achieved a reputable sales percentage of 80% on sales of insurance policies, healthcare plans, and entertainment packages • Efficiently performed sales service calls to valued JC Penney customers



Christian Fenger High School

• United States
• Education Management
• 1 - 100 Employee

• Student Aide

  • May 2006 - Mar 2007

  • Successfully trained new employees on preparations of driving courses and student licensing procedures • Assisted production of weekly financial statements and payroll information • Performed periodic assessments of car fleet inventory • Conducted daily maintenance of the facility; thoroughly inspected vehicles for impairments • Verified accuracy of student profiles and processed student information into state licensing database • Properly prepared and finalized student enrollment information • Arranged driver course simulations Show less