Experience

Porsche Main Line

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Dealership Customer Experience Manager

  • Jan 2020 - Present

• Sales Advisor

  • Nov 2018 - Jan 2020

  New & Certified Pre-Owned (CPO) Porsche Sales and Leasing Consultant

• Sales Assistant

  • Apr 2018 - Oct 2018

• Internet Sales Manager Assistant

  • Mar 2017 - Mar 2018

  Assist the Internet Sales Manager with daily business operations. These tasks include:- Handling and following up with new and lost leads in CRM- Organizing lost leads according to wish list criteria to reference for potential future sales using Microsoft Excel- Maintaining current online inventory- Editing studio inventory photos using Abobe Light Room.Other customer service oriented tasks include:- Handling transportation of clients to and from the airport or train station- Presenting vehicles to clients and guiding them through the purchasing process- Handling the delivery of client vehicles on or off site- Explaining the paperwork associated with the client's purchase Show less

• Lot Attendant

  • Feb 2017 - Mar 2017

  Perform daily business operations. Everyday tasks include assisting the service department and providing excellent customer service to clients arriving at the dealership.Daily tasks include:- Welcoming clients as they arrive at the dealership, determining the purpose of their visit, and guiding them to the proper department- Checking in customer vehicles for service appointments- Documenting interior and exterior condition of customer vehicles and providing detailed reports to service advisors to generate repair orders- Managing parking lot space to optimize work flow for technicians- Parking and delivering customer vehicles- Organize the key lock box to promote simplicity in locating service vehicles in different parking areas around the dealership- Perform alignment checks on vehicles entering the service garage and provide service advisors with summary reports- Assist technicians with emptying oil drums, refilling windshield washer fluid, and refilling brake fluid exchange machines- Maintain cleanliness of the service department, including cleaning the windows and doors throughout the day, vacuuming the service office, sweeping the service breeze way, and picking up debris around the parking lots- Maintain cleanliness of the service garages, including sweeping and mopping floors, zamboni the floors at night- Pickup and drop off of tires at our warehouse for clients involved with our winter tire club membership Show less



Midas Auto Experts

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Assistant Manager

  • Aug 2016 - Jan 2017

  Perform business operations, promote customer satisfaction and retention as well as growth of existing and new business. Daily tasks include:- Opening up the shop in the morning and preparing the shop for the work day- Go through the shop to ensure tools and other work related devices are functioning properly- Provide excellent customer service by greeting clients upon arrival to the shop, walking them through the process associated with their repairs, providing transportation to and from home/work for local clients- Work with Technicians to diagnose customer concerns- Explain courtesy inspection check reports to clients and go over needed/not needed repairs associated with their vehicle- Take clients out to their vehicle in the shop and go over items of concern to them and explain the potential safety and performance issues they could face (ex. showing them bad tires, low brakes, broken control arms, torn serpentine belts, etc.)- Provide clients with estimates for work orders and sell them needed repairs and inform them of in store financing and have them sign up for Midas Cards - Ordering vehicle parts for the many different makes and models we encounter and ensuring product integrity and fitment upon arrival to the shop- Handle returns of core parts and incorrect parts- Go through old appointments and do follow ups to promote customer retention- Close out the shop on the nightly basis, this includes shutting down tools and devices, locking all of the bay doors, and closing out the daily sales figures on the computer- Provide weekly and monthly financial reports to my regional manager and corporate for Leeds West Group Show less

• Automotive Technician

  • May 2016 - Aug 2016

  Perform general maintenance to vehicles; Oil changes, mount and balance tires, etc. Explain the purpose of needed repairs to customers and show them concerns on their vehicles.



Lacrosse International

• Downingtown, PA

• Sales Advisor / Warehouse Worker

  • Aug 2009 - Aug 2010