Director of Public Safety & Security

• Jun 2022 - Present

Security Manager

• Apr 2020 - Jun 2022

Asset Protection & Safety Manager

• Oct 2018 - Apr 2020

Proactively recruited to oversee all aspects of security and safety programs for a location with over 150 employees and more than $45MM in annual revenues. Accountable for asset protection, safety, loss prevention, monitoring/determining shortage, credit card fraud, investigations and surveillance, loss prevention/shrink, inventory management, and staff training/development. ✔Increased recovery results by 27% to LY by conducting 430 recoveries without detention valued at $107,000. ✔Reduced safety incidents to associates and customers by 40% to LY through influencing leadership and mentoring associates. ✔Identified and recovered over $35,000 in operational losses through daily receiving, front end, sales floor, and overnight audits. ✔Assembled and led Store Safety Team to address safety issues in the store and provide training to prevent future incidents. ✔Maintain a secure environment through physical controls, partnerships with 3rd party security, and responding to potentially violent and/or physical altercations. ✔Conduct weekly, monthly, and quarterly safety inspections to maintain compliance with OSHA and corporate policy safety guidelines and policies (HazMat, OSHA, fire and life safety systems, local and regional compliance, etc.). Show less

Market Investigator

• Apr 2017 - Sep 2018

Promoted and relocated to the west coast to provide support for 60 stores in three states with annual revenues of $2.9B. Selected as one of only 14 leaders in the organization for this highly specialized role with emphasis on targeting large organized theft rings and undercover work. ✔Supported stores in resolving 206 booster-level external investigations and 25 complex store-level internal investigations.✔Led and closed a large scale $800,000 regional Organized Retail Crime case involving over 55 subjects conducting gift card account takeovers and wire fraud that impacted company brand and reputation.✔Identified and investigated street level and Brick & Mortar fencing operations with Seattle Major Crimes Unit resulting in over $550K in recovered stolen property. Recognized by Seattle Police Department for outstanding investigative partnerships and providing critical resources that brought their case to resolution.✔Built strong investigative partnerships with the US Secret Service, US Postal Inspectors, FBI, and local law enforcement agencies in WA, OR, and AK.✔Executed specialized investigative tactics including pre-site assessments to validate and identify information, mobile surveillance to record full scope of subject activity, stationary off-site surveillance, and trash pulls to gather evidence.✔Utilized available reporting, trend analyses, and partnerships with store AP, Target National Investigation Center, and ORCAs to initiate and investigate theft and fraud activity. ✔Leveraged Law Enforcement, District AP Managers, National Investigation Center, Special Investigations Unit, and store AP teams to aggregate all applicable charges for prosecution at the highest level.✔Provided expertise and training to District AP Managers and store AP Leaders on identifying shortages, investigative tactics and interviews, apprehensions, verbal de-escalation and physical non-violent intervention, and camera systems (i.e., installation, strategy, troubleshooting). Show less

District Investigator

• Feb 2016 - Apr 2017

Directed and managed all theft and fraud initiatives for 16 locations with $750MM in assets including two high risk stores. Accountable for district leadership, recruitment, training and development, best practices, risk management, investigations, and process improvement initiatives. Managed and coached a culturally diverse staff of 18 including succession planning and performance appraisals. ✔Investigated and resolved 23 booster-level cases valued at $68,900 with $22,890 in recovered merchandise.✔Conducted 3 AP associate internal cases of over $14,000 and 6 complex internal cases valued at $29,800 with a recovery of $24,450.✔Led store AP teams in the South FL Market to conduct 1,075 external apprehensions and 182 internal cases.✔Closed out 2 serial burglary cases that involved GPS tracking devices, on-scene evidence collection, and coordination with multiple police departments to bring to resolution.✔Trained and certified over 45 AP team members in Apprehensions, Internal Interviewing, Verbal De-escalation, Non-Violent Physical Intervention, and Target Video Solutions.✔Strengthened partnerships with local and state law enforcement agencies though high-end case building and support.✔Developed and maintained relationships with local retail investigation partners and state ORCA to share intelligence and identify trends.✔Recognized by Coral Gables Police Department for going above and beyond to support their identity and property theft case, which expanded the scope of their case and Identified subjects. Show less

Executive Team Leader, Assets Protection

• Dec 2008 - Jan 2016

Responsible for ensuring loss prevention within the store including monitoring CCTV, shrink, credit card fraud investigations, inventory management, audits/compliance, staff training/development, reports, assisting law enforcement, and testifying in court. Worked at the Bird Road location ($60MM in annual revenue) and the company’s largest location, Dadeland ($85MM in annual revenues). Supervised a staff of six and served as the Manager on Duty for multiple shifts during the week.✔Led the AP team in the highest-volume store in the Southern Region to reduce shortage from 1.96% to .86% by resolving internal and external theft, and driving a compliance culture.✔Constructed Target’s camera installation training and troubleshooting guide, which is used to train all assets protection team members nationwide.✔Mentored and developed 7 team members, in and out of the District, into leadership roles including Executive Team Leader, Team Leader, and Assets Protection Specialist.✔Drove a safe and secure store culture focused on incident prevention that removed the store from the Safety Focus program.✔Developed the store's Shortage Action Plan, owned implementation of solutions for theft related opportunities, and influenced Executive staff and Store Team Leader to do the same.✔Trained and influenced in-store teams to adopt a shortage-awareness culture through understanding how operational procedures affect gross income.✔Identified as an Expert on Camera Strategy for purposes of legal litigation by Target.✔Selected as the Best District Assets Protection Trainer for leading internal interview, apprehension, and non-violent physical intervention training at Target. Show less