Mike Fisher
Vice President, Strategic Initiatives at Firestone Financial- Claim this Profile
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Topline Score
Bio
Chris Mulvey, MS
Mike is an exceptional leader with high emotional intelligence, empathy and a keen eye for process improvement. He is team-oriented and encourages his staff to grow and learn. Building consensus and improving operational efficiency are two of his greatest strengths. Mike is always willing to sit down and brainstorm or try to solve a problem. It is with great pleasure that I recommend Mike as an excellent addition to any company looking to grow, change and/or optimize their organization.
Samantha Randall
Mike was my manager and mentor for 2 years at FirstFuel software. Mike's energy and enthusiasm is contagious in the workplace, making him a genuinely great person to work with. He is an absolute data whiz with an aptitude for analytics and data visualization. Mike's action-oriented and result-driven demeanor makes him a natural leader, motivator and innovator that I am happy to have had as my manager.
Chris Mulvey, MS
Mike is an exceptional leader with high emotional intelligence, empathy and a keen eye for process improvement. He is team-oriented and encourages his staff to grow and learn. Building consensus and improving operational efficiency are two of his greatest strengths. Mike is always willing to sit down and brainstorm or try to solve a problem. It is with great pleasure that I recommend Mike as an excellent addition to any company looking to grow, change and/or optimize their organization.
Samantha Randall
Mike was my manager and mentor for 2 years at FirstFuel software. Mike's energy and enthusiasm is contagious in the workplace, making him a genuinely great person to work with. He is an absolute data whiz with an aptitude for analytics and data visualization. Mike's action-oriented and result-driven demeanor makes him a natural leader, motivator and innovator that I am happy to have had as my manager.
Chris Mulvey, MS
Mike is an exceptional leader with high emotional intelligence, empathy and a keen eye for process improvement. He is team-oriented and encourages his staff to grow and learn. Building consensus and improving operational efficiency are two of his greatest strengths. Mike is always willing to sit down and brainstorm or try to solve a problem. It is with great pleasure that I recommend Mike as an excellent addition to any company looking to grow, change and/or optimize their organization.
Samantha Randall
Mike was my manager and mentor for 2 years at FirstFuel software. Mike's energy and enthusiasm is contagious in the workplace, making him a genuinely great person to work with. He is an absolute data whiz with an aptitude for analytics and data visualization. Mike's action-oriented and result-driven demeanor makes him a natural leader, motivator and innovator that I am happy to have had as my manager.
Chris Mulvey, MS
Mike is an exceptional leader with high emotional intelligence, empathy and a keen eye for process improvement. He is team-oriented and encourages his staff to grow and learn. Building consensus and improving operational efficiency are two of his greatest strengths. Mike is always willing to sit down and brainstorm or try to solve a problem. It is with great pleasure that I recommend Mike as an excellent addition to any company looking to grow, change and/or optimize their organization.
Samantha Randall
Mike was my manager and mentor for 2 years at FirstFuel software. Mike's energy and enthusiasm is contagious in the workplace, making him a genuinely great person to work with. He is an absolute data whiz with an aptitude for analytics and data visualization. Mike's action-oriented and result-driven demeanor makes him a natural leader, motivator and innovator that I am happy to have had as my manager.
Credentials
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Salesforce Certified Advanced Administrator (SCAA)
SalesforceFeb, 2023- Oct, 2024 -
Salesforce Certified Administrator
-Jul, 2018- Oct, 2024
Experience
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Firestone Financial
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United States
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Financial Services
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1 - 100 Employee
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Vice President, Strategic Initiatives
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Apr 2021 - Present
• Administers and maintains Salesforce.com, including implementation of Salesforce automation, Custom Fields, Custom Objects, Validation Rules, Workflow Rules, and Process Builder.• Developing reporting and automation of key performance metrics to help drive revenue and optimize Firestone's efficiency and effectiveness• Partnering with key stakeholders to proactively identify, drive, and build improvements, and customizing the system to solve business needs• Manage Salesforce implementations and change management projects
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Vice President, Sales Development and Support
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Nov 2018 - Apr 2021
• Re-engineered reactive Inside Sales team into pro-active Sales Development team focused on outbound contact for new and existing customers• Developed KPIs and weekly reporting package for Sales• Led Tiger Team for Carnival industry to increase operational and sales effectiveness• Manage weekly Sales forecast process• Developed standard reports and process for Monthly Pipeline and Quarterly Business Reviews
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Global Technology Systems, Inc
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United States
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Manufacturing
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1 - 100 Employee
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Senior Sales Operations/Account Support Manager
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May 2017 - Jun 2018
Chosen to develop reporting and improve functionality and adoption of Salesforce, and to support major customer accounts. • Supported all technical support cases related to Salesforce, Pardot and LinkPoint • Developed standard weekly sales management reports and KPIs from Salesforce, including product forecasting • Developed and implemented pricing exception process for Sales and Finance • Imported, and managed Marketing lead and contact lists • Developed custom Salesforce objects and processes for Testing and Recycling business functions • Trained new hires on Salesforce and Pardot
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FirstFuel Software
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United States
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Software Development
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1 - 100 Employee
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Sales Operations Manager
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Apr 2015 - May 2017
Managed the Sales Operations team of 4 for high-growth startup, including Salesforce and other systems administration, Sales Training, Demand Generation and Proposal Response. • Managed daily administration of Salesforce, Pardot and Box, including reports and dashboards • Developed custom objects for Proposal and Regulatory teams in Salesforce • Led Pardot Marketing Automation implementation project • Overhauled Pipeline Reporting process and reports using Tableau • Developed and administered Sales compensation plan • Managed weekly training program for Sales in addition to overall company on-boarding
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Sales Director
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Sep 2013 - Mar 2014
Chosen to lead account management and demand generation for the Technology and Entertainment practice.Worked collaboratively with our client services team to scope out and execute projects and deliverables for new and existing clients • Closed $588,000 Verizon Wireless renewal opportunity with $200,000 upsell. • Developed and implemented demand generation strategy for Gaming Industry Chosen to lead account management and demand generation for the Technology and Entertainment practice.Worked collaboratively with our client services team to scope out and execute projects and deliverables for new and existing clients • Closed $588,000 Verizon Wireless renewal opportunity with $200,000 upsell. • Developed and implemented demand generation strategy for Gaming Industry
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Accelrys
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Software Development
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Manager, Inside Sales
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Jul 2012 - Jun 2013
Chosen to lead existing Inside Sales function than supervises and executes the processing, development, conversion and fulfillment of leads received into the sales database as well as implements field level marketing programs and activities, providing quotation creation and proposal generation support. • Led transformation of Inside Sales team from inbound and support focus to outbound prospecting and lead generation focus by implementing processes, objectives and results measures. • Developed Inbound and Outbound Lead Management process with timeframes, success factors and conversion goals and metrics.
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Philips Lighting
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Appliances, Electrical, and Electronics Manufacturing
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Senior Manager
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May 2011 - Jul 2012
Selected to provide overall leadership, strategic direction and tactical planning for Inside Sales and Sales Operations group. Established programs and processes to generate actionable sales leads and market intelligence, increase efficiency of team operations, and provide timely sales support to generate business. • Drove implementation and telemarketing of $9 million energy efficiency funding program, generating new commercial sales across multiple brands in the state of Alabama. • Led proposal response team for $17 million metro transit program opportunity, developing analytical models and winning themes for proposal submission. Proposal awarded in November 2013 • Led Salesforce.com implementation for government business capture group, defining process and developing reporting dashboard.
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The MathWorks
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United Kingdom
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Software Development
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1 - 100 Employee
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Sales Manager
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Jan 2000 - Nov 2010
• Built and led Federal Government accounts team, motivated by team activities, regular communication and the success of each individual. Exceeded team quota in 9 of 10 years, with company record 3 years achieving highest revenue over quota nationwide.• Consistently overachieved greater than $25 Million team quota each of the last 5 years.• Spearheaded cross-functional strategic development, marketing, event planning, and sale of Constellation Program to NASA engineering leadership and primary contractors, resulting in $3M total revenue.• Mentored 16 employees through individual coaching, teachable moments, planning and sales skill development, helping 9 earn promotions and 3 advance to management roles.
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Account Manager
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Jan 1999 - Dec 1999
• Aggressively prospected and secured $500K enterprise-level program encompassing 4 government intelligence agencies.o Secured follow-up business exceeding $3Mo Collaborated with other representatives to devise sales strategy, coordinate meetings, and bring engineers on-site. • Introduced new products and generated new business opportunities that resulted in substantial sales by producing events at never-before-visited NASA centers and major Air Force sites.• Generated 104% and 100% of $1M new product sales quota in back-to-back years.
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Sales Systems Implementation Manager
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Jan 1996 - Dec 1998
Challenged to represent Sales team in prototype design, strategic planning, and implementation of new company-wide customer relationship management (CRM) tool. Seamlessly transitioned sales force from Mac-based to PC platform. Spearheaded testing, training, documentation, and ongoing support as key leader of cross-functional implementation team. • Defined common processes, discounting rules, and workflow for sales function of new CRM tool. • Personally trained all sales representatives in use of new system.
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Educational Sales Manager/Account Representative
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Aug 1990 - Dec 1995
Promoted to launch and coach 9-person inside sales staff with educational market focus. Built and initiated dedicated software renewals team and masterminded new software maintenance processes, with 2 additional direct reports overseeing this function. Directed cross-functional team managing educational licensing and marketing programs. • Consistently delivered more than $3M in new product sales annually, with each sale averaging only $500.• Designed, developed, and implemented successful site license model for selling to major universities.• Instrumental leader in definition, design, and launch of company’s first web page dedicated solely to education market.• Forged and sustained key long-term partner relationship with Maple Software.
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Assistant Branch Officer
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Jan 1988 - Jan 1990
*Responsible for day to day operations of retail bank branch *Underwriter for auto, personal and home equity loans *Responsible for day to day operations of retail bank branch *Underwriter for auto, personal and home equity loans
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Education
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Boston University
Bachelor of Arts, Astronomy -
Northeastern University
High-Tech MBA Certificate
Community
