Case Manager

• Jun 2022 - Present

Child Care Specialist

• Jan 2022 - Jun 2022

External Advocate

• Jan 2019 - Jul 2021

•Help individuals and their families with questions, concerns, and complaints regarding hospital care and treatment. •Help resolve concerns and complaints. •Work with individuals and others, including local/regional mental health offices and county providers, to facilitate community living. •Refer individuals to an attorney or agency that provides legal advocacy. •Assist with questions about benefit programs and concerns regarding employment. •Provide technical assistance and education regarding rights to individuals, their families and the hospital staff. •Ensure the fundamental rights of the individual receiving services in the state-operated facility. Show less

Certified Peer Support

• Apr 2018 - Dec 2018

• Assisting the individual in developing a network of contacts for information, and developing collaborative, helping relationships with others (based on experience of the Peer Support Specialist and others who have had similar experiences). • Assist the individual in developing natural supports. • Encouraging the individual to participate in their planning process by: • Identifying goals that are important to him or her; • Developing his or her specific plans for achieving goals; and • Developing his or her crisis plan and learning how to use it. • Providing encouragement that pursuing recovery is worth the effort. • Assisting the individual in identifying the personal benefits of engaging in recovery. • Assisting the individual in evaluating the advantages and disadvantages of keeping things the way they are, and the advantages and disadvantages of changing. • Providing positive feedback to build the individual’s confidence about pursuing recovery goals. • Encouraging him or her to identify, talk about and utilize personal strengths. • Assisting the individual in the development of self-advocacy skills to improve and increase independence by providing information about accessing mental health, substance abuse, and other community based services and benefits. • Providing an opportunity for individual to discuss the services they are receiving or would like to receive. • Teaching strategies for effective self-advocacy. • Improving and supporting the individual’s understanding of their mental health or substance related disorder, wellness and recovery. • Assisting the individual in navigating systems including social services, housing, health settings, etc. • Assisting the individual in taking a proactive role in his or her own behavioral and physical health care by teaching the individual strategies to communicate with service providers on health, medications, and treatment. Show less

Warranty Administrator Assistant

• Dec 2017 - Mar 2018

Showroom Manager

• Nov 2013 - Nov 2017

 I manage work flow for each job from creating a proposal, ordering material, creating work orders, and invoice when complete.  Recommend products to customers, based on customers' needs and interests. Answer customers' questions about products, prices, availability, product uses, and payment terms.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Set up and manage paper filing systems, recording information, updating paperwork, or maintaining documents, such as work orders, material orders, and mail or email correspondence. Show less