Kimberly K. Bain
Manager – Worldwide Cloud Operations at Elekta- Claim this Profile
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Bio
Michael Mills
As the manager of IBM's Knowledge Factory in the late 90's, our team grew into one of the world's leading providers of eLearning solutions for IBM clients across all industry verticals. During this time of incredible growth within this new market, Kim was arguably our strongest project manager. She was instrumental in shaping our factory development model and innovative development tools that IBM introduced into the market. Kim's greatest strengths were her ability to create strong client relationships based on credibility and precise execution, and her ability to manage teams of development resources by keeping them motivated and on task. She consistently delivered projects on time and within budget, but most importantly, she delighted our clients in the process. I highly recommend Kim as a leader and senior program manager!
Susan Woodrow
As a CARA consultant and instructional designer, Kim was my CARA project manager for a client. I was very impressed with how Kim managed not only the very large project and the team, but all the client standards and processes that were new to her. Her professionalism was always in place, even in spite of many obstacles that arose. She not only found ways to manage the obstacles but to remove them for her team. Her flexibility to ensure deadlines were met on time and on budget brought strength to the rest of the team. I am thankful to have experienced working with her and hope to have the opportunity in the future.
Michael Mills
As the manager of IBM's Knowledge Factory in the late 90's, our team grew into one of the world's leading providers of eLearning solutions for IBM clients across all industry verticals. During this time of incredible growth within this new market, Kim was arguably our strongest project manager. She was instrumental in shaping our factory development model and innovative development tools that IBM introduced into the market. Kim's greatest strengths were her ability to create strong client relationships based on credibility and precise execution, and her ability to manage teams of development resources by keeping them motivated and on task. She consistently delivered projects on time and within budget, but most importantly, she delighted our clients in the process. I highly recommend Kim as a leader and senior program manager!
Susan Woodrow
As a CARA consultant and instructional designer, Kim was my CARA project manager for a client. I was very impressed with how Kim managed not only the very large project and the team, but all the client standards and processes that were new to her. Her professionalism was always in place, even in spite of many obstacles that arose. She not only found ways to manage the obstacles but to remove them for her team. Her flexibility to ensure deadlines were met on time and on budget brought strength to the rest of the team. I am thankful to have experienced working with her and hope to have the opportunity in the future.
Michael Mills
As the manager of IBM's Knowledge Factory in the late 90's, our team grew into one of the world's leading providers of eLearning solutions for IBM clients across all industry verticals. During this time of incredible growth within this new market, Kim was arguably our strongest project manager. She was instrumental in shaping our factory development model and innovative development tools that IBM introduced into the market. Kim's greatest strengths were her ability to create strong client relationships based on credibility and precise execution, and her ability to manage teams of development resources by keeping them motivated and on task. She consistently delivered projects on time and within budget, but most importantly, she delighted our clients in the process. I highly recommend Kim as a leader and senior program manager!
Susan Woodrow
As a CARA consultant and instructional designer, Kim was my CARA project manager for a client. I was very impressed with how Kim managed not only the very large project and the team, but all the client standards and processes that were new to her. Her professionalism was always in place, even in spite of many obstacles that arose. She not only found ways to manage the obstacles but to remove them for her team. Her flexibility to ensure deadlines were met on time and on budget brought strength to the rest of the team. I am thankful to have experienced working with her and hope to have the opportunity in the future.
Michael Mills
As the manager of IBM's Knowledge Factory in the late 90's, our team grew into one of the world's leading providers of eLearning solutions for IBM clients across all industry verticals. During this time of incredible growth within this new market, Kim was arguably our strongest project manager. She was instrumental in shaping our factory development model and innovative development tools that IBM introduced into the market. Kim's greatest strengths were her ability to create strong client relationships based on credibility and precise execution, and her ability to manage teams of development resources by keeping them motivated and on task. She consistently delivered projects on time and within budget, but most importantly, she delighted our clients in the process. I highly recommend Kim as a leader and senior program manager!
Susan Woodrow
As a CARA consultant and instructional designer, Kim was my CARA project manager for a client. I was very impressed with how Kim managed not only the very large project and the team, but all the client standards and processes that were new to her. Her professionalism was always in place, even in spite of many obstacles that arose. She not only found ways to manage the obstacles but to remove them for her team. Her flexibility to ensure deadlines were met on time and on budget brought strength to the rest of the team. I am thankful to have experienced working with her and hope to have the opportunity in the future.
Credentials
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SAFe Program Consultant (SPC)
Scaled Agile, Inc.Feb, 2015- Nov, 2024 -
Certified SAFe Practitioner
Scaled Agile, Inc.Jan, 2015- Nov, 2024
Experience
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Elekta
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Sweden
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Medical Equipment Manufacturing
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700 & Above Employee
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Manager – Worldwide Cloud Operations
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Feb 2021 - Present
o Promoted to manage the Elekta Cloud operations, the team resources, and vendor network operations centers which enable SaaS to hospitals and oncology clinics worldwide.o Initiating and leading process modifications by leveraging analytics, CLM, Sharepoint, Teams, and all integrated Microsoft products to drive efficiencies and quality improvements facilitating order fulfillment, profitable project implementations and migrations, and ultimately promoting end-to-end customer success.
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Sr. Program Manager of Elekta Oncology Informatics Solutions
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Jan 2018 - Jan 2021
o o Oversight of five Agile SW development teams and the ongoing releases of oncology diagnosis, care, workflow, and analytics software, as well PI Planning, the integration of architecture, UI/UX, safety/regulatory compliance, and quality management system governance (MasterControl).o Full accountability for projects’ governance, financials, quality adherence, and release cadence. o Responsible for Elekta’s WW SaaS Transformation for SW Release Management resulting in the successful revision of corporate-wide internal quality and change management, SW development processes, and KPIs. Show less
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Business Operations Manager - Elekta Cloud Solutions
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Sep 2014 - Dec 2017
o Reduced ECS costs and enhanced customer satisfaction by implementing improved standardized practices for customer implementations, support, CRM and SaaS delivery.o Aligned with partnering organizations (Sales, Implementation, Engineering, Support, etc.) by mapping and modifying team processes, interlocks and dependencies, and revising global procedures.o Developed international commercialization and business plans for delivery in EU, APAC, and ANZ.o Drove urgent cross-functional initiatives outside of team scope when a hands-on approach was required.o Contributed to over 40% revenue both years. Show less
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Sr. SW Program Manager of the MRI-guided radiation linear accelerator (MR LINAC)
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Sep 2014 - May 2015
o Responsible for the management and integration of US-based Agile software teams with UK-based hardware teams, including: Philips partnership management, all aspects of Agile planning and execution, SIP adherence, audit and safety compliance, alignment of architecture and UCD runways, reporting of software development capacity, progress, and quality KPIs, resulting in the successful, on-time 2017 release of the MR LINAC.o Certified as a Scaled Agile (SAFe) Practitioner and Consultant (SPC).
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The CARA Group, Inc.
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United States
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Business Consulting and Services
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1 - 100 Employee
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L&D Consultant & Program Manager
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Sep 2013 - May 2014
o Independent consultant remotely managing the development and delivery of e-Learning solutions to external clients in all industries. o Scoped project LOEs to create and manage project plans, budgets, and resources as well as handling end-to-end communication, status reporting and full issue resolution. o Managed resource performance, budget, risk, project change and quality of deliverables. o Conducted interviews of potential CARA consultants and project managers. o Independent consultant remotely managing the development and delivery of e-Learning solutions to external clients in all industries. o Scoped project LOEs to create and manage project plans, budgets, and resources as well as handling end-to-end communication, status reporting and full issue resolution. o Managed resource performance, budget, risk, project change and quality of deliverables. o Conducted interviews of potential CARA consultants and project managers.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Worldwide Business Deployment Program Manager
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2004 - 2012
Administered the strategic vision, design, development, deployment and worldwide delivery of the Education, Training, Communications, and Organizational Change Management for IBM’s Customer Information division. o Global, matrixed and enterprise-wide management and delivery of programs addressing operations, analytics, SaaS, CRM, process training, sales enablement, and professional development.o Project management of instructional designers, technical writers and user-acceptance testers, while teaming with analysts, application developers, process experts and help desk personnel that were 100% remote. o Implemented all aspects of project management (Agile and Waterfall methodologies) including requirements, needs, gap and audience analysis, budget, scope, timeline, resources, contractor and partner management, P&L, risk/issue mitigation, quality control and translation of deliverables.o Reduced post-deployment application changes by 30% by spearheading a CI Business Process Testing methodology that ensured applications met requirements, business-line and end user needs. o Undertook the Change Management and UAT roles and responsibilities of two laid-off colleagues, and seamlessly integrated their tasks and team members into my own already robust responsibilities.o Program-managed over 50 worldwide deployments enabling IBM business analytics, leadership development, marketing, financial planning/forecasting, sales coverage, and territory definition.o Orchestrated the development and delivery of the highly valued education packages that supported IBM’s transformation initiative. Show less
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Senior Consultant/Project Manager
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2003 - 2004
Promoted to senior consultant to provide 100% mobile education and Learning Management System (LMS) expertise. Conducted sales briefings demonstrating IBM’s leadership in business transformation, Organizational Change and Human Capital Management, and cross-functional technologies. Efforts resulted in the management of multiple projects including global training for the deployment of the US Department of Defense’s Composite Health Care-- the first federal government electronic heath record system. o Directed multiple, cross-functional IBM teams to design and execute instructor-led and technology-based learning solutions through all facets of the project life cycle.o Managed the curriculum development and global training of 50,000 Department of Defense doctors, nurses, dentists and optometrists at over 500 hospitals and treatment centers worldwide. Show less
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Industry Lead/Associated Principal
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2001 - 2003
o Increased accountability to secure $4M in annual revenue from Distribution Sector customers. Co-led with Industry Principal the identification, qualification, solution, proposal/contract writing and management of learning opportunities within the Retail, CPG, and Travel & Transportation industries. Ensured client’s needs were met through analysis, design, development, implementation and evaluation (ADDIE model) of all secured engagements. o Jointly responsible for business unit profit, loss, growth, and quality measures for all Sector accounts. o Consistently increased sales by developing new clients resulting in $2M+ annual revenue growth.o Served as an Engagement and Project Manager while also fulfilling a Consultative Sales role. o Secured IBM PMI certification, as well as multiple accounts as IBM references. Show less
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Technical Writer/Instructional Designer/Project Manager
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1997 - 2001
o Conducted needs analysis, authored, programmed, designed, edited, tested, and managed production of multiple e-learning projects integrating with HR, LMS, and CMS applications, ultimately handling entire project scope including development methodology, resource allocation, and risk mitigation using IBM & PMI methodologies. o Appointed first-line manager to full-time and contractor resources.
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Education
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1998 - 1998
Georgia Institute of Technology
Master of Science - MS, Technical and Scientific Communication -
1997 - 1998
Southern Polytechnic State University
Master of Science - MS, Technical Communication -
1994 - 1995
Salve Regina University
Master of Arts - MA, International Relations -
1992 - 1994
Salve Regina University
Bachelor of Arts - BA, Dual Major - History and Political Science -
1991 - 1992
Saint Joseph's University
Bachelor of Arts - BA, Dual Major - History and Political Science
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