Experience

Camellia's Tea House

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Marketing Manager

  • Sep 2018 - Present

  CAMELLIA’S TEA HOUSE IS AN ARTISAN BRITISH TEA COMPANY BASED IN LONDONTea HouseOur tea house in London has been voted amongst the top ten destinations for informal Afternoon Tea in the UK. With over one hundred teas to choose from, we know there will be at least one that is perfect for you! We have worked hard to create a space that is as relaxing as it is educational, as quirky as it is tranquil. Tea TrainingCamellia’s Tea House feels very strongly about improving tea culture in the UK and we are delighted to have found a competent and wonderful tea education body, the International Tea Education Institute (ITEI), to provide tea education from one day masterclasses up to tea master levels.TradingWe pride ourselves on working with the best hotels, spas, and restaurants around the world to create highly popular tea destination venues with tea quality, service, and innovation at its core. We provide intense and “hands-on” customer service to ensure our clients maximize their tea potential both from a profitability and customer satisfaction perspective.

• Sales Marketing Executive

  • Jul 2018 - Present



Limb Flower Tea / Trà hoa Limb

• Hanoi, Vietnam

• Founder/ CEO

  • 2014 - Present

  Limb Flower Tea is my start-up project, manufacturing, selling organic flower tea. After 5 years in the market, Limb flower tea becomes a favorite tea brand in Vietnam. The brand is expanding, starting with export contracts to Malaysia, Singapore, Japan. As a founder and CEO of Limb Flower Tea, I have opportunities to understand every process in firm operation, including manufacturing, marketing, wholesales and retails, customer service, financial management, logistics and HR management.



Green Group Trading and Services Limited Company

• Vietnam

• Import Export Officer

  • Jan 2017 - Aug 2017

  -Responsible for processing and progressing customer orders, enquiries and quotations -Prepare export/shipping documentation -Customer service support -Review daily shipping reports and work with distribution partner to resolve queries/delays -Negotiating shipment costs and contacting board agents etc. -Finalizing certificates of shipment and other documents as required -Responsible for processing and progressing customer orders, enquiries and quotations -Prepare export/shipping documentation -Customer service support -Review daily shipping reports and work with distribution partner to resolve queries/delays -Negotiating shipment costs and contacting board agents etc. -Finalizing certificates of shipment and other documents as required



Grando Aluminium Malaysia

• Johor, Malaysia

• Manager Marketing and Sales / Import Export Officer

  • Jan 2017 - Aug 2017



Typograf Cafe

• Vietnam

• Marketing and Customer Service Manager

  • Apr 2016 - May 2017

  -Manage the team of marketing and customer service assistants -Plan for direct/email/ telephone marketing and solve with feedback/complaint on social media -Deliver excellent customer service by efficiently managing and resolving complaints and queries to the highest standards -Manage, gather and report on customer data -Deliver fast, efficient and consistent written responses to customers and potential customers -Liaise with both customers and internal departments, problem solving and resolving customer issues -Organizing events -Content and image management to maintain a good brand identity



Frodo's Luxury

• Vietnam

• Marketing and Customer Service Executive

  • Sep 2014 - Apr 2016

  • Working as a copywriter and interact with customers via social media channels (including Facebook, Instagram, website, forum seeding, SMS branding) • Managing corporation identity • Conducting market research and competitor analysis • Planning events to promote new products • Managing customer database and retaining customer relationship by handling feedbacks and solving after-sale problems. Developing myself in analytic skills in handling customer database and the ability to efficiently communicate with customers, partners to help business nurture outstanding image in the market. During my tenure, the come back ratio of customer increased from 29% to 46% in the 1st year, reaching 62% after the 2nd year.



Hanoi-Amsterdam high school for the Gifted

• Student Council Member

  • 2010 - 2013

  -Head of Graduation Ceremony of Hanoi-Amsterdam High school -Leader of Finance Team at Organizing Committee of “Festival of Talent” (NHAT) -Leader of Finance Team at “Made in 12” Organizing Committee -Leader of PR Team at “Clean Water” project -Member of “Hanoi-Amsterdam Orientation” Organizing Committee -Member of “Masquerade Night” Organizing Committee -Member of “Back to time Prom” Organizing Team -Head of Graduation Ceremony of Hanoi-Amsterdam High school -Leader of Finance Team at Organizing Committee of “Festival of Talent” (NHAT) -Leader of Finance Team at “Made in 12” Organizing Committee -Leader of PR Team at “Clean Water” project -Member of “Hanoi-Amsterdam Orientation” Organizing Committee -Member of “Masquerade Night” Organizing Committee -Member of “Back to time Prom” Organizing Team