Experience

Reyker

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Project Manager and Business Change Analyst

  • Jan 2013 - Present

  Responsible for managing and coordinating the change programme at Reyker, scheduling resource and working with the business to prioritise change to deliver business benefit and meet strategic goals. Working with impacted users to develop business cases, feasibility studies and option papers to ensure technological change will deliver optimum results. Facilitating working parties to manage project progress, and track and monitor tasks, risk and issues using Prince2 methodology Working with users to define and document project requirements and ensure these are effectively translated into a design to meet the business needs Managing the IT development and test team, coordinating resource and people management Manage and oversee 'IT helpdesk' for issue resolution with outlined SLA's Manage relationships with key external suppliers to maintain excellent system connectivity between our system, ourselves and our clients Oversee and maintain Disaster Recovery processes and ensure state of the art back up procedures are in place Achievements Managed the lifecycle of a number of key projects to launch Reykers online offering allowing clients simple and easy access to documentation and the ability to process online applications, AML & payments Working with key external clients to design and develop online and automated system solutions to deliver application and custodian services Streamlined internal processes from valuation production to maturity processing through system automation to allow our users to focus of customer care and service Introduced change management systems and processes to effectively prioritise issues, change requests and projects Show less



Platform Home Loans

• Business Analyst and Project Manager

  • Mar 2011 - Dec 2012

  Project Manager June 2011 –PresentManaging the small change process, facilitating prioritisation of ideas for releases, monitoring issues and risks and leading the workstream meetings ensuring actions and tasks are completedBusiness Analyst February 2011- PresentFacilitating workshops to gather and document business requirements and completing impact assessments where changes to existing processes and/or systems arise. Engaging stakeholders from across the business to ensure requirements are fit for purposes and deliver a business benefit. Liaising with design teams to agree how requirements will be realised whilst ensuring the solution is acceptable to the business area(s) impacted. Show less

• Business Change Advisor/UAT

  • Feb 2007 - Feb 2011

  Planning and co-ordinating the UAT phase of a project. Detecting, prioritising and managing system defects and ensuring suitable and timely solutions are implemented and acting as workstream leader representing the business needs.Supporting Business Analysts during requirements gathering by representing the view of the user. Reviewed, managed and prioritised a pipeline of over 100 change ideas submitted by a department of over 60 employees and identified and investigated opportunities for improvement to processes and systems Show less