Experience

United Labor Agency

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director Of Strategic Partnerships

  • Sep 2021 - Present

  Under the leadership of the executive director, develop and execute the agency’s strategic partnership strategy both internally and externally to create and maintain mutually beneficial partnerships and outcomes while maintaining the integrity of services.Establish partnerships, in collaboration with our Special Projects Director, with local community agencies, local municipalities and individual leaders such as directors, councilpersons and mayors that can positively inform and/or impact program reach.Design, develop and oversee the implementation of relevant and engaging training materials and programs for staff including instructor-led training, e-learning, job aids, and other learning resources to meet organizational objectives and enhance employee performance.Provide management, coaching and feedback to the Staff Training Specialist, Curriculum Developer and Coursera Coordinator to guide and ensure high-quality training delivery as well as coordination of training programs, including scheduling, logistics, participant registration, and tracking of training effectiveness and completion.Knowledgeable of industry trends, best practices, and regulatory changes related to service delivery, performance management, quality assurance and monitoring, and proactively recommend and implement improvements.Manage quality assurance staff, programs and processes, including developing and implementing quality control measures, policies and procedures to ensure compliance with industry standards, regulations, and customer requirements.Developed and implemented document control systems to ensure proper documentation and traceability of quality-related activities, performance measures and records.Monitor key performance indicators (KPI) and other metrics to measure quality performance, and analyzed data to identify trends, patterns, and areas for improvement. Show less

• WIOA Services Manager

  • Jul 2014 - Aug 2021

  Oversaw the planning, development, and implementation of the WIOA Adult and Dislocated Worker programs, ensuring compliance with federal, state, and local regulations, policies, and procedures.Managed a team of 24 staff in providing comprehensive workforce services, including job training, job placement, and supportive services, to eligible adult and dislocated workers.Implemented and managed a team of 6 staff supporting service delivery by providing staff development and training, and quality assurance and data management.Conducted audits and inspections to assess compliance with quality requirements, and prepared reports and recommendations for senior management review.Developed and maintained partnerships with local employers, training providers, community-based organizations, and other stakeholders to promote engagement with services and program outcomes.Implemented program performance management, data collection, and reporting processes to track program progress, measure program effectiveness, and report on program outcomes to stakeholders, including boards and funding agencies.Provided leadership and guidance to staff, including performance evaluations, coaching, professional development opportunities, to enhance team quality and performance, and productivity.Conducted program reviews and audits to ensure compliance with program requirements, identify areas for improvement, and implement corrective actions as needed.Participated in strategic planning, program design, and policy and process development initiatives to align workforce programs with local labor market needs, economic development goals, and community priorities.Coordinated with other WIOA program managers, partners, and stakeholders to integrate services, leverage resources, and promote seamless service delivery for job seekers.Maintained an up-to-date knowledge of WIOA rules, regulations and procedures, including eligibility, sequence of services and policy changes. Show less

• Case Management Supervisor / Lead Employment Specialist

  • Aug 2008 - Jun 2014

  United Labor Agency’s mission is to strengthen the community by focusing the resources, compassion and commitment of the labor movement•Provide leadership to 18 staff and a case size of more than 12000 participants annually•Improved case management structure and reduced case loads by 25 to 30% quarterly•Project management; predicting performance outcomes and how case management impacts•Assisted with the implementation and structure of electronic record management•Designed service delivery, developed and implemented daily procedural processes•Identify best practices based on a history services to implement processes governed by State and local policies•Data management utilizing Ohio Workforce Case Management System (OWCMS) WIA and the Labor Exchange Show less

• Case Manager / Employment Specialist

  • Sep 2004 - Jul 2008

  •Maintain efficient, confidential and organized documentation which supports and verifies Workforce Investment Act (WIA) participation•Assess consumer's career history and present ability to determine what is necessary to meet re-employment goals in the future by developing an Individual Employment Plan•Identify and address re-employment barriers•Determine WIA eligibility for training funds•Maintain communication with training providers and review progress reports•Inform consumer of re-employment resources and supportive services available to them•Ensure ongoing communication and coordination of services with all providers•Manage a consumer's case through re-employment and successful closure Show less



Community Support Services, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Job Developer

  • Jun 2002 - Sep 2004

  WorkTech provides individuals with perceived barriers to employment professional vocational services. •Maintain efficient, confidential and organized documentation which supports and verifies vocational case management activities in accordance with agency policy and procedure •Identify and address vocational management of consumer’s employment barriers in additional to health that include legal and addiction history •Explore and develop creative ways to address and overcome a consumer's legal, addiction and/or health related barriers to employment •Insure ongoing communication and coordination of services with service providers working with the consumer •Provide job seeking skills training by assessing and assisting with consumer's ability to locate and identify employment opportunities as well as interview training and resume/application completion •Negotiate work-related issues with employers, including accommodation Show less



TeleDevelopment Services, Inc.

• United States

• Research Assistant/Placement Consultant

  • Jun 1999 - May 2002

  Assisted Placement Consultants identify, prepare and match executive level professionals with hiring organizations within the call center industry. Assisted Placement Consultants identify, prepare and match executive level professionals with hiring organizations within the call center industry.