Associate Director: Experience Management

• Apr 2022 - Present

Solutions Manager

• Dec 2018 - Jun 2022

• Consulted Fortune 100 clients using consumer insights to drive analytics into operational change across organizations frontline and c-suite executives• Mentored and guided onshore and offshore analysts to plan and manage technical expansions across multiple teams and parallel work streams• Implemented and serviced, from a technical and project management side, customer experience programs in various industries, such as automotive, airline, retail, finance, telecommunication, and hospitality Show less

Senior Solutions Analyst

• Jul 2018 - Dec 2018

• Programmed with REST APIs, JavaScript, HTML, and CSS in the Medallia SaaS platform, which allows organizations’ insights teams to make actionable decisions based on millions of customer responses• Collaborated with other analysts to ensure complex technical solutions were scalable to the business problems

Solutions Analyst

• Jan 2016 - Jul 2018

• Programmed with REST APIs, JavaScript, HTML, and CSS in the Medallia SaaS platform, which allows organizations’ insights teams to make actionable decisions based on millions of customer responses• Collaborated with other analysts to ensure complex technical solutions were scalable to the business problems

Software Engineering Education Intern

• Jul 2015 - Oct 2015

• Developed a variety of web applications using full stack JavaScript (MEAN): HTML5, CSS3, JavaScript, AngularJS, Express, Node.js, MongoDb • Final group project: http://www.leagueforce.us/#/ • Developed a variety of web applications using full stack JavaScript (MEAN): HTML5, CSS3, JavaScript, AngularJS, Express, Node.js, MongoDb • Final group project: http://www.leagueforce.us/#/

Insight Community Manager

• Dec 2014 - Jul 2015

• Partnered with MROC (market research online community) providers to help brands build online communities targeted towards Hispanic demographics. • Provided extensive secondary research that was used to create online webinars and sales presentations that targeted brands for market research online communities. • Partnered with MROC (market research online community) providers to help brands build online communities targeted towards Hispanic demographics. • Provided extensive secondary research that was used to create online webinars and sales presentations that targeted brands for market research online communities.

Market Research Intern

• Aug 2014 - Dec 2014

• Created surveys and collected survey data at the Del Mar Racetrack to find the ROI of a brand’s social media campaign. • Performed a competitive analysis of SMRI’s competitors and scouted potential clients for the company to consult with. • Created surveys and collected survey data at the Del Mar Racetrack to find the ROI of a brand’s social media campaign. • Performed a competitive analysis of SMRI’s competitors and scouted potential clients for the company to consult with.