Business Analytics Lead

• Aug 2023 - Present

Data Analyst

• Jan 2022 - Jul 2023

• Automated 7 reports from Excel to Amazon QuickSight. • Developed the Operations deep dive QuickSight Dashboard for the Middle East emerging market. • Developed Outlier Reporting Mechanism for ME customer service underperforming agents using QuickSight. • Participated in the development and testing of the ME customer service agents’ performance scorecards. • Responsible for many Ad-hoc reports to different business stakeholders. • Automated 7 reports from Excel to Amazon QuickSight. • Developed the Operations deep dive QuickSight Dashboard for the Middle East emerging market. • Developed Outlier Reporting Mechanism for ME customer service underperforming agents using QuickSight. • Participated in the development and testing of the ME customer service agents’ performance scorecards. • Responsible for many Ad-hoc reports to different business stakeholders.

Senior Business Intelligence Developer

• Dec 2019 - Dec 2021

• Leading Reporting & Visualization for TnT (Tools and Technology) team. • Developed 7+ in-tool reports and visualizations with tens of daily users for different businesses using PowerBI. • Developed standalone dashboards for programs performance monitoring in the Hardware Engineering department as: Trends & Performance Dashboards, Program Spend Dashboard from 5 different Data Sources, using Tableau. • Leading Reporting & Visualization for TnT (Tools and Technology) team. • Developed 7+ in-tool reports and visualizations with tens of daily users for different businesses using PowerBI. • Developed standalone dashboards for programs performance monitoring in the Hardware Engineering department as: Trends & Performance Dashboards, Program Spend Dashboard from 5 different Data Sources, using Tableau.

BI Developer

• Feb 2019 - Nov 2019

• Developed 4 Dashboards for water and electricity consumption for Egypt's New Administrative Capital, presented them to the technical Military Generals. • Developed 2 dashboards for International Handball Federation (IHF) Using Microsoft Power BI. • Trained on SSIS, SSAS, Informatica Power Center, Informatica Data Quality, and MS PowerApps. • Developed 4 Dashboards for water and electricity consumption for Egypt's New Administrative Capital, presented them to the technical Military Generals. • Developed 2 dashboards for International Handball Federation (IHF) Using Microsoft Power BI. • Trained on SSIS, SSAS, Informatica Power Center, Informatica Data Quality, and MS PowerApps.

BI Developer

• Aug 2017 - Dec 2018

• Solely made 15 Dashboards using Tableau software in DWH & BI Project at Saudi Public Transportation Company (SAPTCO) HQ, Riyadh, Reflecting important insights across all their business departments. • Participated in the Design & Modeling of the DWH. • Presenting & sharing insights with top management levels of different nationalities. • Trained on ETL Tools (Informatica PowerCenter, Oracle Data Integrator). • Trained on Data Visualization tools (Oracle Business Intelligence & Tableau). Show less

Intern

• Aug 2014 - Sep 2014

o Analyzed and coordinated the full data of 500+ customers for the customer Service Department. o Received training on communications, negotiation and presentation skills. o Presented the work done in front of Company managers with a team of 3. o Analyzed and coordinated the full data of 500+ customers for the customer Service Department. o Received training on communications, negotiation and presentation skills. o Presented the work done in front of Company managers with a team of 3.