Experience

Onto

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Executive

  • Apr 2021 - Present

  Delivering first-class customer experience from multi-channel customer queries Ensuring our customer’s satisfaction, and contributing to the success of the business. Managing and resolving back-office tasks, such as contracts, payments and logistics Delivering training to other members of the team on these subjects. Delivering first-class customer experience from multi-channel customer queries Ensuring our customer’s satisfaction, and contributing to the success of the business. Managing and resolving back-office tasks, such as contracts, payments and logistics Delivering training to other members of the team on these subjects.



Freelance

• Worldwide

• Legal Researcher

  • Feb 2019 - Present

  Working for UK and International clients within the Intellectual Property field. - Investigation of trademarks and other intellectual property assets owned by individuals, SMEs as well as multinational corporations worldwide. - Analysing corporate structures and identifying key data and relevant assets. - Compilation of detailed reports for all investigations with appropriate evidence and exhibits, including timely and precise preparation of evidence for litigation or other legal proceedings.



Hiyacar

• United Kingdom
• Internet Marketplace Platforms
• 1 - 100 Employee

• Remote Community Support

  • Jan 2018 - Apr 2019

  Support and account management to Owners and Hirers via online chat support. - Foster community appreciation and ingrain brand values among members - Listening to communities to identify their needs - Serve as a resource and ambassador to a growing community - Help create supporting media and documentation for the community Support and account management to Owners and Hirers via online chat support. - Foster community appreciation and ingrain brand values among members - Listening to communities to identify their needs - Serve as a resource and ambassador to a growing community - Help create supporting media and documentation for the community



Sensée

• United Kingdom
• Outsourcing/Offshoring
• 200 - 300 Employee

• Remote Customer Satisfaction

  • Jun 2015 - Jan 2018

  Dealing with all customer communications, being via inbound calls, online chat or emails. Working to resolve at first contact issues related to service / products. I regularly changed accounts from Motor insurance to Photography or even Healthcare Services. I was also part of the war-room in charge of developing the Knowledge base + templates compendium. Dealing with all customer communications, being via inbound calls, online chat or emails. Working to resolve at first contact issues related to service / products. I regularly changed accounts from Motor insurance to Photography or even Healthcare Services. I was also part of the war-room in charge of developing the Knowledge base + templates compendium.



Kare Plus

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• OFFICE MANAGER AND ADMIN

  • Sep 2014 - Mar 2015

  Scheduling meetings and appointments within the office - Organising the office layout and ordering stationery and equipment - Organising office operations and procedures - Coordinating office activities and operations to secure efficiency and compliance to company policies Scheduling meetings and appointments within the office - Organising the office layout and ordering stationery and equipment - Organising office operations and procedures - Coordinating office activities and operations to secure efficiency and compliance to company policies



Express Chemist

• General Manager

  • Jan 2013 - Aug 2014

  Planning administration ; HR management ; Marketing and PR; Financial management; Production/QC; Administrative management.

• SEO/Copywriter

  • Jul 2012 - Dec 2012

  IT and administration professional for leading pharmaceutical company. Main duties include: SEO, copywriting, web and app design, developing website to suit social network platforms, creating and updating content for website and newsletter, general customer service duties;



Coast 2 Coast Restaurants

• Brighton, Reino Unido

• Server and Staff Representative

  • Oct 2011 - Jun 2012

  Part of the opening team of Coast to Coast, American Restaurant, part of the TRG Group. Main duties included: attend to costumers’ needs and requests; staff representative to liaise with managers; keep the restaurant up to the best standards by finding new procedures and creating new solutions to improve operational issues. Part of the opening team of Coast to Coast, American Restaurant, part of the TRG Group. Main duties included: attend to costumers’ needs and requests; staff representative to liaise with managers; keep the restaurant up to the best standards by finding new procedures and creating new solutions to improve operational issues.



PT Sistemas de Informação, S.A. ; Reditus

• Lisbon, Portugal

• Network Manager

  • Mar 2010 - May 2011

  Portuguese Information Systems - Installing and configuring SW and HW, orienting users on specs and commands necessary for usage; troubleshooting problems and advising on the appropriate action, responding to requests for technical assistance via phone and electronically, diagnosing and resolving technical hardware and software issues, researching questions using available information resources, identifying and escalating situations requiring urgent attention; tracking and routing problems and requests and document resolutions; preparing activity reports;



Fnac Colombo

• Lisbon, Portugal

• IT Junior Sales Consultant

  • Oct 2008 - Feb 2010

  Attending and advising costumers on their choices; Answering any queries that might appear in the process; Attending and advising costumers on their choices; Answering any queries that might appear in the process;



Vodafone Portugal

• Lisboa e redondezas, Portugal

• Junior Assistant

  • Oct 2004 - May 2006

  Taking incoming call from costumers/agents/business' accounts, handling queries, troubleshooting; Taking incoming call from costumers/agents/business' accounts, handling queries, troubleshooting;



Hard Rock Café

• Waitress/Host/Retailer

  • May 2003 - May 2004

  Attend to customers' needs and orders and answering possible queries; tour guide and Art curator; Attend to customers' needs and orders and answering possible queries; tour guide and Art curator;



Telecom, Lisbon

• Lisboa e redondezas, Portugal

• Data Entry clerk

  • Mar 2002 - Mar 2003

  Documentation - managing file treatment and archive; mail / Fax / email / Contracts Database input; Documentation - managing file treatment and archive; mail / Fax / email / Contracts Database input;