Yahya Soualem

Responsable de projets CRM at DigitaWeb
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Contact Information
us****@****om
(386) 825-5501
Location
Avignon, Provence-Alpes-Côte d'Azur, France, FR
Languages
  • English Professional working proficiency
  • Spanish Elementary proficiency
  • French Full professional proficiency
  • Arabic Native or bilingual proficiency

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Karine Giraud

En tant que Responsable Pédagogique du programme MBA Spécialisé Strategy & Business Innovation que Yahya a suivi, c'est tout naturellement que j'écris cette recommandation. Yahya est arrivé dans le top 10 de la promo. C'est remarquable !

Louise Comiti

En peu de temps, Yahya a acquis une très bonne expertise du service client de chez Garantme. Il a toujours travaillé de manière proactive et a su identifier lui même les axes d'améliorations dans les différents projets qu'on lui a confié. En plus de son poste d'After Sales Officer, il lui a été confié plusieurs projets sur l'amélioration de nos campagnes de mailing, nos WFs... grâce à ses connaissances de notre CRM. Yahya a toujours eu une attitude exemplaire qui a était appréciée par ses supérieurs et les autres employés. Je te souhaite bonne chance pour l’avenir, tant sur le plan professionnel que personnel!

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Credentials

  • RGPD
    CNIL - Commission Nationale de l'Informatique et des Libertés
    Nov, 2022
    - Nov, 2024
  • HubSpot Marketing Software
    HubSpot Academy
    Apr, 2023
    - Nov, 2024
  • HubSpot Sales Software
    HubSpot Academy
    Oct, 2021
    - Nov, 2024
  • Inbound Marketing Certification
    HubSpot
    Nov, 2019
    - Nov, 2024

Experience

  • DigitaWeb
    • France
    • Advertising Services
    • 1 - 100 Employee
    • Responsable de projets CRM
      • Aug 2023 - Present

  • Kizeo
    • France
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Hubspot Specialist & Customer Care
      • May 2021 - Aug 2023

  • Garantme
    • France
    • Insurance
    • 1 - 100 Employee
    • Customer Success Specialist
      • Jun 2020 - Nov 2020

      - Respond to customer requests using the CRM (Hubspot) - Identify and implement development strategies - Contribute directly to product development - Contribute in the creation and implementation of the After-Sales team's processes - Automate tasks and marketing emails via Hubspot - Increase the retention rate by 40% - Onboard and train new interns - Respond to customer requests using the CRM (Hubspot) - Identify and implement development strategies - Contribute directly to product development - Contribute in the creation and implementation of the After-Sales team's processes - Automate tasks and marketing emails via Hubspot - Increase the retention rate by 40% - Onboard and train new interns

  • Careem
    • United Arab Emirates
    • Software Development
    • 700 & Above Employee
    • Supply Associate
      • Jan 2019 - Aug 2019

      -Improving our supply quality of service by launching different programs: increase by 60% of the average rating per trip.-Owning the city setup and configurations to optimize customer experience, supply growth and performance.-Supervising all captain support channels to ensure our captains are receiving world class support-Driving captain loyalty and engagement programs to ensure strong captain retention and increase their lifetime value

    • Supply intern
      • Jun 2018 - Dec 2018

      -Lunching Careem in Tangier.-Prospecting new Captains.-Recruiting high-quality Captains.-Training Captains on our technology and customer service experience standards.-Ensuring our Captains follow the Careem quality standards.-Troubleshooting supply problems, solving and assisting in the implementation of solutions.-Acting as the first point of contact and front-line support for all our Captains.-Building up activities and engagements to understand captain behavior and how our brand is perceived.-Developing and maintain strong relationships with all Captains.-Ensuring that all captain pains are met with decent management level.-Monitoring the quality standards of Careem and ensuring that all tickets are closed efficiently and effectively. Show less

  • Wakingo, logiciel de gestion commerciale 100% marocain
    • Morocco
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior Sales Manager
      • Jul 2017 - May 2018

      - Diagnosing the CRM Wakingo - Prospecting Small and Medium Sized companies - Elaboration and implementation of an Inbound Marketing strategy - Commercialization of the software Wakingo - Diagnosing the CRM Wakingo - Prospecting Small and Medium Sized companies - Elaboration and implementation of an Inbound Marketing strategy - Commercialization of the software Wakingo

  • Office National de l'Eau Potable
    • Rabat Prefecture, Morocco
    • Marketing Intern
      • Jul 2016 - Aug 2016

      - Participation in the development of the pricing system - Adjustment of prices through social marketing - Participation in the development of the pricing system - Adjustment of prices through social marketing

  • REDAL SA
    • Morocco
    • Appliances, Electrical, and Electronics Manufacturing
    • 200 - 300 Employee
    • Intern
      • Jul 2015 - Aug 2015

      - Elaboration of large invoice works - Working on specifications and materials bills - Elaboration of large invoice works - Working on specifications and materials bills

Education

  • IDRAC Business school
    Master of Business Administration - MBA, International Development
    2019 - 2020
  • Ecole nationale de commerce et de gestion Tanger
    Master's degree, International Business/Trade/Commerce
    2014 - 2019

Community

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